Best Western Franklin Inn

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User Reviews for Best Western Franklin Inn, Franklin

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Sep 12, 2008 by Tim from Lenoir City, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[6]

• Nothing.
• Everything.

“AC sounded like diesel engine, spider in the bed, pillow flat and old, loud guests riding on top of cars yelling, bed was uncomfortable, remote didn't work, door didn't lock all the way, coffee maker in room, but no cups.”

Aug 28, 2008 by Lisa from De Moines, IA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Clean room, location convenient to interstate, shops & restaurants. Parking outside room door.
• Non smoking room had definitely been smoked in.

“Room was clean and quiet, had strong shower pressure. Great location to interstate, shops, restaurants. Area seemed safe. Parking outside room door. Room cards did not work but were promptly replaced. Hot, fresh breakfast of pastries, eggs, sausage, biscuits & gravy, waffles juice, coffee, cereal, milk in roomy & attractive dining room.”

Jun 28, 2008 by Sarah from Loveland, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Nice location right off the highway. Close to the local attractions as well.
• Not much!

“Great hotel for overnight stays. Easily accessible from the highway, close to restaurants and short drive to downtown Franklin. Overall, a very nice hotel.”

May 28, 2008 by Katie from Big Sandy, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great rooms, great breakfast, great location, and affordable.
• Clog in bathtub, needed more soaps and shampoos.

“This was way better than I had expected. We had a lower level room and it was very well decorated and the king bed we had was comfortable. The breakfast was terrific, real food not just cereal. Only complaint was the tub would not drain, but that can be easily fixed. Great hotel and price. We'll definitely be back!”

Sep 7, 2007 by James from Ponchatoula, LA
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[9]

• Really nice location.
• Rooms were in bad need of being remodeled.

“Location was great and from the outside it looked great. The rooms were a real disappointment. They weren't very clean and there was an odor. There was mold in the bathroom. I would not recommend this hotel.”

Jul 31, 2007 by Fran from Hot Springs, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Had fridge, micro, and hairdryer.
• Very busy street, hard to make left turns.

“It met our needs with a hint of luxury. The continental breakfast did not have a lot to choose from.”

Jun 20, 2007 by Karren from Mount Joy, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Breakfast, staff, pool.
• Nothing.

“Great location and clean. Continental breakfast was very nice. Staff very helpful and friendly.”

Jun 5, 2007 by Mike from Buchanan, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Excellent continental breakfast with waffles.
• Getting old, needs upgrading.

“We'll be back if ever in area again. The continental breakfast with Belgian waffles is great. Room clean. Rooms need upgrading, getting a little worn.”

May 31, 2007 by Jason from Sherwood, AR
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was clean and orderly, air conditioning on.
• The pillows were horrible, forgot to take my own.

“Our room was clean and orderly--everything neat and the air conditioning was turned on. The staff was friendly and helpful. We enjoyed our stay except for the pillows. We usually take our own, but we forgot them this time.”

May 15, 2007 by Elizabeth from Belleville, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Close to restaurants and interstate. Easy to find.
• Lights weren't working in the room, but light outside window was so bright I thought it was day at 3am.

“Clerk checking people in was terse and unfriendly.”

Nov 6, 2006 by Lazaro
Overall Rating: 5

• Front desk and manager
  is not friendly.

“First room I had smell bad, beds are very small. I will be disputing my charges with American express.”

Jun 14, 2006 by Liz from Agassiz, BC CA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[7]

• Very helpful staff.
• There was no fan in the washroom very damp.

“This hotel was good for the price range it is in. The staff was very helpful. Very near restaurants to walk to since there are no cab's in Franklin. Also, no crosswalks or sidewalks to walk on main streets.”

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