Baymont Inn and Suites Chicago/Calumet City

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User Reviews for Baymont Inn and Suites Chicago/Calumet City, Calumet City

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Jul 19, 2007 by Jeremy from Waterloo, IN
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[8]

• Near interstate.
• The whole stay was disappointing from check in to check out.

“We checked in, was told the pool was open till 11:00 pm. Went to room, changed, went to pool. There was a red posted sign stating "Pool closed by director per board of health." I went to front desk & was assured the problem was with the spa, not the pool. I was then told by a different employee pool closes at 10:00 pm. I told her we were told 11 & it was 10:10 pm & door was open, asking her if we could swim. She said no, & pool would reopen at 7:30 am. We went back to room, discovering our main mirror was broken, we had only 2 small towels to bathe with, the sink was broke & wouldn't drain, 2 of 4 lamps wouldn't work & there was a coffee maker, coffee, but no pot. Went down to pool at 8:00 am; door was locked with notice still posted. Asked front desk when pool would be opened, was told night before opened at 7:30 am. Employee said they didn't know what time, 1st day back from vacation, had a week off? I remembered "pool closed" notice was posted in June. An hour later called front desk, asked when pool would open, was told would get back to me. Called front desk another hour later, hadn't received a returned phone call yet. Was told "still waiting, maintenance opens pool, will call back." I immediately went to check out where I heard employee attempting to book a room on the phone. In attempts to take the reservation, they told the prospect, "remember sir, we have a pool." I can't even put into words how upset I was. I was mislead, lied to & taken for granted.”

Jul 15, 2007 by shawn from Atlanta
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[8]

• It was easy to get off the expressway and there were places to get to so I could grab something to eat.
• Staff is not nice, nothing was clean except the lobby.

“For starters, the floor was dirty, there was a coffee pot in the room but no coffee pot, the pool smelled of extreme chloride that you couldn't swim because you couldn't breathe. The whirlpool was not working and dirt was floating on the top. When I asked the front desk staff why the whirlpool was not working, they stated that no one was supposed to be in it anyway. I think she found the most harsh voice she could find to say it. I will never go back or suggest that anyone I know ever go there. The hotel is family friendly alright, to friendly. Kids were running up and down the hall.”

Jul 15, 2007 by jean
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[8]

• It was easy to get to off the expressway.
• Room was dirty, there was a coffee maker with no coffee, and staff was not nice.

“Getting to the hotel was easy. Once we get to the hotel, kids are running through the hallway to go to the pool unattended. I went to see how the pool look like so I could put my kids in there, the pool smelled of extreme chloride. I have a pool at home and when it is that amount of chloride you can smell like that it seems as though they are trying to cover up something. I don't believe that was clean. Well, I was also looking to get in the Whirlpool, but it was nasty and was not working so, I went to the front counter to ask the staff why it was not clean and working and the young lady told me in the nastiest tone she could find in her voice that no one is supposed to be in it. I did spend my money so I could relax and get in it. I will never go back and I suggest no one should go there.”

May 12, 2006 by Lucinda from Detroit, MI
Overall Rating: 9
Cleanliness:[5] • Staff:[8] • Location:[10]

• Location.

“Hotel was nice and had nice people. The hotel cleanness was not the best.”

Apr 15, 2006 by Lana from Milton, WI
Overall Rating: 3
Cleanliness:[2] • Staff:[1] • Location:[6]

• It was 20 miles from the Museum and Shedds, was easy to go to the attractions but far enough away to avoid the crowds.
• Pool-cold, room-dirty, bed-unchanged + dirty was shocked overall!

“The lobby was clean and neat. I waited a short time to check in. At the room the floor was dirty, large pieces of trash up under the bedspread, the beds were dirty and also had pieces of yarn between the sheets! There was a coffee maker but no coffee! There were 3 of us on the reservation, only 2 sets of towels. When I went to the front desk to complain about everything and get towels, there was no one there for about 20 minutes. I went back to the room and got my daughter ready for the "indoor heated pool" it was about 68 to 72 degrees!! The hot tub was even colder and not working. The girl at the front desk was short and snotty, when I asked for a 3rd set of towels so all 3 could shower she acted like I was going to steal them! Rude employees!! And her response to a dirty room and sheets was it happens sometimes. OMG... I Will NOT go back.”

Apr 7, 2006 by Mike from Indianapolis, IN
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Easy access and close proximity to interstate.
• The beds, the beds, the beds. They were very uncomfortable.

“The good; the hotel was located right next to the interstate and easy to get to, our kids had fun swimming in the indoor pool, and the continental breakfast was convenient. The bad; the hotel had several rowdy, noisy guest, the area around the hotel didn't feel like a very safe area (O.K. to drive through but wouldn't want to stop), and the beds & pillows were the worst of any hotel that I have ever stayed at (had a hard time sleeping and felt like I had been beat when I woke up).”

Feb 28, 2006 by Tunde. from Indianapolis, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[7]

• Quiet environment.
• Receptionist on her cell phone through out my check in.

“Nice hotel, but need to train employees about customer service.”

Feb 22, 2006 by Patricia from Memphis, TN
Overall Rating: 3
Cleanliness:[10] • Staff:[8] • Location:[2]

• Friendly staff.
• Ice cold showers both mornings.

“This clean hotel is located in a poor section of town, and hard to get to due to road construction. The staff was great, although they ration the hot food during breakfast. The cold showers were unacceptable.”

Amenities at Baymont Inn and Suites Chicago/Calumet City, Calumet City

24 Hour Front Desk AM/FM Alarm Clock Adjoining Rooms Air Conditioned Audio Visual Equipment Breakfast Bus Parking Coffee Maker in Room Connecting Rooms Continental Breakfast Copy Service Elevators Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Ice Machine

Iron Ironing Board Jacuzzi Meeting/Banquet Facilities Microwave Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Recreational Vehicle Parking Refrigerator TV Remote Control Television with Cable Truck Parking Vending Machines Wake-up Service Wheel Chair Access