Sheraton Chicago Hotel Tower

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User Reviews for Sheraton Chicago Hotel Tower, Chicago

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Nov 18, 2009 by Vicki from Ashland,OH
Overall Rating: 10

• Fantastic and close to everything that the Magnificent Mile has to offer. Wonderful bar and atmosphere.

“What a wonderful weekend getaway. This hotel is close to all Magnificent mile activities, food, shops and night life. What a wonderful staff.”

Nov 17, 2009 by Marcy from Buffalo Grove,IL
Overall Rating: 7

“The rooms are a bit dated. The wallpaper was peeling in the bathroom and the tub was straight out of the 70's. The hotel staff makes up for it though by being extra friendly and helpful!”

Oct 7, 2009 by Linda from Otisville,MI
Overall Rating: 10

• Excellent staff.

“This hotel was very clean and comfortable. Beautiful furnishings and helpful staff.”

Sep 30, 2009 by Eric Ledbetter from Chicago,IL
Overall Rating: 9

• Location and staff.
• Charged for a bottle of water - repairs needed to be made in the bathroom.

“The Sheraton is an excellent hotel for people who want to walk around the Chicago area. The room was clean, although some repairs in the bathroom needed to be made. It's a shame that this expensive of a hotel, puts out a bottle of water with a note saying it will cost $6.95.”

Sep 30, 2009 by Marilyn from Bloomfield Hills,MI
Overall Rating: 10

• Clean, friendly and helpful staff, and a great location.
• Expensive prices for breakfast.

“Great hotel in a great location. Staff was very friendly and helpful. We really liked having a coffee maker in the room with Starbucks coffee packets!”

Sep 29, 2009 by Jacqui from Madison,WI
Overall Rating: 10

• The room was lovely.

“Made for a nice romantic get-away. First rate hotel. Great price.”

Sep 19, 2009 by norm from Aventura,FL
Overall Rating: 6

• Ambiance.
• Service attitude poor, room service not available at 9.00PM.

“Difficult to find , Valet staff unhelpful, took 30 minutes to bring my car to front entrance, Room service not available and all restaurants closed at 9.00PM except most expensive steakhouse. Otherwise could easily be an excellent location.”

Sep 14, 2009 by Jim from Denver,CO
Overall Rating: 8

• Location was great.
• Extra charges for Internet and fitness center. No wireless Internet access in rooms.

“This hotel is a good choice, not great, but good. Location is terrific. Some problems included an surcharge for Internet access and use of the fitness center. Also, no wireless Internet in rooms.”

Sep 11, 2009 by C from Orland Park,IL
Overall Rating: 1

• I liked nothing about this hotel it was a horrible experience.
• Everything horrible experience.

“We woke up and our luggage was gone. I guess after we checked in someone came and moved our stuff to another room and we were never notified that we have been room moved. So after we woke up and thought our luggage we stolen we had to go with security to the other room and sure enough our stuff was there.”

Sep 4, 2009 by Stacey from Davenport,IA
Overall Rating: 9

• very convenient location
• parking is $35-$49/night!!!!!!!

“Hotel was great, clean, convenient location, great view of Chicago River from room. Only downfall was parking was $35/night for self park and $49/night for valet park...was not aware of that until we arrived.”

Sep 4, 2009 by rafa from Huntley,IL
Overall Rating: 3

• situation
• cleaning, helpness

“Hotel room was dirty, bags and more under the bed, a non smoking room, but with smell like a bar, ask for cleaning or change of room, and did the first, but dirtiness under the bed continue.”

Aug 26, 2009 by stephanie from Mableton,GA
Overall Rating: 10

• the concierge was fabulous!

“excellent hotel for the money, clean, and in a good location. i was surprised at how close we were to michigan avenue and the bus stopped there as part of our tour!! the concierge made all of our dinner reservations at some delicious restaurants. very good experience, will stay here again.”

Aug 24, 2009 by Roger Farris from Portage,IN
Overall Rating: 10

• The valet parking people where the nicest of all the workers
• They offered nothing special for newly married couple.

“I loved the view of the Hancock building. I didn't notice until morning but we had a good view of the lake also. 10 minute walk to Navy Pier which was awesome. Parking attendants and garage workers where the best all around. The women at the garage desk where just amazing and personable. My only complaint is we missed the street twice and to pull into the valet/front drive/lobby was confussing. Wish they would have been able to do something extra for us (would have paid anything to suprise my new bride). We where married just hours before in the most romantic ceremony and then we only had the skyline (which was great) but nothing else.”

Aug 24, 2009 by John from Houston,TX
Overall Rating: 10

• It was a great trip I took my grandson had a good time
• Our first time we took in several of the best sights and had deeo dish pizza

“We took a ton of pictures the at the Hotel the walkway in front along the river, what a wonderful time, I am 74 and my grandson well be 18 soon he is very bright is in Hi school and also goes to college at same time.We also booked tours and had real good time we will remember for ever.Thank you”

Aug 20, 2009 by Stacy from Bloomington,IL
Overall Rating: 6

• Location, decor, quality.
• Room provided was still dirty, poor service in pillow & roll away requests.

“The hotel itself is beautiful as were the rooms. The front desk staff was personable, helpful and service oriented. Upon arrival we were given keys to our rooms (2rooms). As we walked into one of the rooms we discovered there had been no maid service and it still had unmade beds, dirty towels and in general had not been cleaned since the last guests were there. The front desk said the system showed it as clean, but it was not. They promptly took care of that problem. The front desk offered a roll-away bed since only King rooms were available. We ordered it around 2pm. At 9:30pm it had not arrived. We called down and the staff said it would be right up. 30 minutes later the bed arrived - but with NO pillows. The person delivering the bed said we needed to call down about that. We called down again this time let them know there were no pillows. The staff said they would send some right up. No pillows ever arrived.”

Aug 17, 2009 by Debbie from Cincinnati,OH
Overall Rating: 9

• I loved the plush beds and the wonderful facilities.
• The concierge was incredibly busy, at times there was only one. There needs to be two on a most times.

“I was very happy with this hotel. It met all of my expectations. I would definitely consider staying there again if I am ever in Chicago again.”

Aug 17, 2009 by Kay from Vickery,OH
Overall Rating: 8

• The view was great. The hotel has open space around it which I loved.
• A need for vending machines

“I would recommend it to my family and friends.Staff was wonderful to work with.”

Aug 15, 2009 by Bob from De Pere,WY
Overall Rating: 8

• The location was great. In between Navy Pier and Michigan Avenue.
• No hot tub was a major bummer.

“We really only stayed in our room to sleep. I was very disappointed that there was no hot tub in the pool area.”

Aug 5, 2009 by Dawn from Morrison,IL
Overall Rating: 10

• The staff was very friendly and the rooms clean and comfortable.
• It cost to use the exercise equipment.

“It was very clean and beds were quite comfortable. The staff was very friendly and helpful. the only negative was we had to pay to use the exercise equipment.”

Aug 5, 2009 by Michelle from Kalamazoo,MI
Overall Rating: 7

• the staff was very friendly and helpful
• The parking garage "lounge" where you wait for your car needs overhauling.

“It was a predictable and nice Sheraton with a great location and staff that was friendly and helpful. Our room was fine but several guests were complaining rather vehemently about their room cleanliness. The bed was nice and soft (we loved it. The parking garage "lounge" where you wait for your car is in the basement of the hotel and very dark with dated furniture and we waited 20 minutes for our car. That needs improvement. Overall, for the price I paid, it was a good deal.”

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Amenities at Sheraton Chicago Hotel Tower, Chicago

24 Hour Front Desk Business Center Coffee Maker in Room Concierge Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Shops/Commercial Services Television with Cable VIP Rooms/Services

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