Swissotel Chicago

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User Reviews for Swissotel Chicago, Chicago

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Apr 30, 2008 by Brett from Portland, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very comfortable beds. Nice bathrooms.
• Lounge and restaurant didn't look too interesting.

“This hotel was really more than I needed. It was very comfortable and clean with lots of amenities. The staff was very friendly. The location is convenient but a few blocks out of the way from most of the downtown activity. It seems like this hotel is just a few years out of date, but still very nice and comfortable.”

Apr 28, 2008 by Brit from Winter Park, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The concierge/s were very helpful and always willing to point us in the right direction and make recommendations.
• The woman that checked in my group was snooty and unfriendly.

“The hotel was very nice. Walking distance to shops and restaurants. Great view of the lake and river. Love the shower or bath option available at this hotel.”

Apr 27, 2008 by Shari from Lehi, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was great. beds were comfortable, gorgeous view.
• Everything was extra charge: fitness room, parking, wireless web.

“Very nice hotel. Fantastic location! Very easy to walk to most tourist attractions. Beautiful view of Lake Michigan. Costs $49 a day to park.”

Apr 27, 2008 by Keith from St. Louis, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Modern interior.
• Nickel and dime charges for everything.

“Nice place to stay close to Navy Pier. Upscale atmosphere but not luxurious. Walking distance to restaurants, bars, and close cab rides to almost anywhere you would want to go.”

Apr 27, 2008 by Jane from Green, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly staff, great view from the room. Nice location, near Millennium Park and shopping.
• Nothing.

“Top notch staff. Great rooms with fabulous views. Palm restaurant, good service and great food. Asked for a room with a view of the river at check-in. She made sure we got the room we wanted. Loved the hotel!”

Apr 27, 2008 by Sue from Chicago, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Very large rooms.
• Constructions around the hotel and smelling in the room.

“Great location close to the lake. Even I did requested a quiet room, I did get a room where I had to hear the constructions which was beginning in the morning. Its not really nice after a flight from Europe to wake up with this. I did try to change the room and get another where I also could hear the constructions. One day the housekeeping did forget to clean my room, so I had to call for it. In my nonsmoker room still I had every day a smelling like cold smoke. Besides that, the location is great and the rooms really are very comfortable.”

Apr 26, 2008 by John from Irvine, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• Clean and modern renovated room. Very comfortable beds. Amazing view of Navy Pier and the Michigan lake.
• The front desk really needs a refresher course in customer service to qualify as a 4-star hotel. Drilling and jack hammer below us at 7 AM!

“The hotel room which looked and smelled just renovated was very comfortable and tastefully decorated. Great view of Navy Pier made up for very low ceiling in the room. The front desk including the manager (Diane) could use more charm and actual follow-through action when a guest calls to complain about jack hammer and drilling noise at 7 AM for two days in a row!”

Apr 26, 2008 by Robert from Ames, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Excellent bed, shower and great flat screen TV.
• Hotel Restaurant was very expensive.

“Great hotel. Rooms are excellent, but all additional services, internet, business center and such, come at an extra charge. Hotel service is excellent, but room service food was substandard. I would certainly stay at this hotel again given the great comfort of the room, and the great workspace, great desk area, when traveling on business in Chicago.”

Apr 24, 2008 by Patti from Indianapolis, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location to Chicago attractions.
• We had requested a king bed prior to arrival and there was not availability at time of arrival.

“We loved the location of the hotel we walked to the Art Institute, Millennium Park, the Ford Theatre to see Wicked and some great restaurant, never needing a taxi. Very contemporary and comfortable.”

Apr 24, 2008 by Jen from Lincoln, NE
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Cleanliness, decor, comfortable bed and nice bedding.
• Shower leaked, made floor wet and slippery.

“Overall a very nice hotel 3-4 blocks off Michigan Ave, close to lots of dining and shopping. On the river. About a 6-7 block walk from the L train.”

Apr 24, 2008 by Anne from Alhambra, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[4] • Location:[7]

• Beautiful room and very clean.
• Hot water took over 10 minutes to start in the shower.

“Overall beautiful and great place to stay. Only thing was they didn't refresh the coffee or amenities in the room once I used them. Better overall room service would have improved the stay.”

Apr 24, 2008 by Kerstin from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The fitness/swimming pool on the 42 floor.
• One had to wait too long for the elevator) 15 minutes to get from the 7th floor to the lobby.

“The hotel is in walking distance to all the mayor attractions in Chicago.”

Apr 24, 2008 by Jeffrey from Ashburn, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• The workout facilities and bedding were excellent.
• The location was a bit difficult to access. Not bad though.

“Excellent value for Chicago. The hotel room was great with only a few outlet problems to bring the rating down. The bathroom was large and luxurious, including the separate shower stall and tub. The views of Navy Pier and the city were great. In walking distance of great food and shopping. We would definitely recommend this hotel to future guests.”

Apr 24, 2008 by Brian from Gilberts, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was fantastic. Easy to get to many places in Portland from this hotel.
• I got a room with 2 double beds instead of a king, while I was with my spouse.

“The location of this hotel is awesome. The beds were very comfortable. The only negative I could find was that our faucet in the bathroom leaked. I also would prefer to know that I would be getting a room with two doubles compared to a king bed when you are traveling with your spouse.”

Apr 23, 2008 by Tim from Washington, DC
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful rooms, friendly staff.
• Terrible soundproofing. Could hear bipod next door at 6 am.

“The Swissotel was well-located, had beautiful rooms and friendly staff, but it had problems: long waits for elevators and terrible soundproofing. The hotel should reconsider the stereo systems in each room. We were woken by rowdy wedding guests and early risers using their stereos. We also were surprised by fees for gym use.”

Apr 23, 2008 by Jamal from Palos Hills, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• The location and amenities were good.
• I wanted a king bed and the hotel refused to give it.

“Other than the intransigent way the clerk denied the king bed it was ok.”

Apr 22, 2008 by Rocio from Brookline, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Modern, excellent condition and location.
• Nothing!

“Excellent staff services. Hotel room was tastefully decorated with top modern furniture, all commodities, very spacious, quiet, great view, super-comfy beds, great bathroom, excellent exercise room and pool. Fantastic location right next to Magnificent Mile. Loved my stay from beginning to end.”

Apr 22, 2008 by Ernie from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Extremely nice rooms, good location, staff was very helpful and even upgraded our room.
• Parking was expensive 49.00 per night. Charge for using pool and fitness equipment.

“This hotel was better than I expected. At check in we were upgraded to an even larger room to accommodate us being next to the people we were traveling with. Very nice room overlooking Navy Pier. There is a parking garage less than 100 yds away for 29/per night but you must repay for in and out. Swishotel there was no in/out charge. Also 12. per person to use the pool or fitness center is a bit much, but the equipment and pool is top notch. Overall very pleased with the hotel staff were friendly, location was great and the beds are super comfortable.”

Apr 22, 2008 by Shannon from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Beautiful and restaurant close by.
• 49.00 additional just to park at the hotel. You need to warn people about this.

“The hotel was beautiful but beware of the parking. It was 49.00 to park our vehicle.”

Apr 22, 2008 by Curtis from Fresno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Navy Pier and the view was stunning.
• Food was a bit pricey.

“The hotel was extremely clean and the staff was very helpful. The view was outstanding overlooking lake Michigan and the Navy pier. Had a 42" plasma TV and a separate shower and tub in the bath.”

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Amenities at Swissotel Chicago, Chicago

24-hour front desk 24-hour room service ADA approved rooms available AM/FM Alarm clock radio Activities/tour desk Air conditioning All news channel Banquet facilities Bar/Lounge Bathrobes - all rooms Beach nearby Business center/services Cable/satellite TV with remote control Child care services Coffee maker Color television with remote control Concierge services Cribs Available Currents Dataports on phones Electronic locks Elevators Express check-out Fire alarms, smoke detectors & sprinklers Fitness facility Geneva Gift shop/News stand Golf nearby

Hair dryer In-room movies Indoor Pool Iron and ironing board Laundry/Valet Services Meeting facilities Michigan Ave Shops Mini Bar Multilingual staff Newspaper delivered (Mon-Fri) Non smoking rooms available Parking (fee) Premium channels Refrigerator (upon request) Safe Safe deposit boxes Sauna Smoke Detectors The Palm Thermostat (adjustable) Two telephones VIP services Valet Parking Wake-up services Wheelchair access Whirlpool/Hot tub fax, copying