Swissotel Chicago

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User Reviews for Swissotel Chicago, Chicago

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Oct 20, 2009 by Aysha from Markham,Canada
Overall Rating: 7

• The location of this hotel was excellent.
• The front desk staff and a couple of the concierge staff, could be a bit more friendly. Guest remembers excellent customer service.

“This hotel is in a great location to all the sites and shopping. Really don't care to pay a fee per day per guest for the health club. Service at front desk could be improved.”

Oct 9, 2009 by Terry from Fort Gratiot,MI
Overall Rating: 7

• Very clean hotel with good location to downtown.
• You had to pay $15.00 per person per day for the pool.

“This hotel was very nice. All expectations were met except for the pool.”

Oct 7, 2009 by Jim from Westborough,MA
Overall Rating: 8

• Nice views.
• Had to pay for WiFi.

“Nice rooms, nice location and great views.”

Oct 7, 2009 by Ross from Naperville,IL
Overall Rating: 7

• View from the room, concierge, front-desk staff.
• The Palm, on-site, poor service, mediocre food at best - not what I expect for $70 a plate.

“The Sofitel is wonderfully situated, just east of the Mag. Mile and north of Millennium Park - great for walking. Unfortunately, the parking is outrageous we chose to park at Millennium Park, which is rather expensive, but was still nearly half the price of Sofitel. The restaurant was overpriced based on the poor service and food quality. Interior was well appointed, but certainly not luxury. Bathroom is nothing special.”

Aug 27, 2009 by Jayme from Peoria,IL
Overall Rating: 9

• Location/price.
• Extra charge for the pool/room had a poor view.

“Very nice hotel,
some areas have exceptional view of the city.”

Aug 17, 2009 by Susan from New Berlin,WY

• Breathtaking view of the lake & river from our room.
• Overnight parking fee of $52.

“We celebrated our anniversary, & the hotel upgraded our room to a corner room with lakeview
and river view! Shortly after settling in, we were greeted at our door with champagne & chocolate-covered strawberries! Would highly recommend this hotel to anyone!”

Jul 31, 2009 by Kris from Fort Atkinson,WY
Overall Rating: 10

• Great location. Beautiful views. Great beds. Easy access to the places we wanted to go.
• Nothing.

“My Husband and I loved the Swissotel. We were pleasantly surprised when we were offered an upgrade to a Lakeview room. Beautiful sights overlooking Navy Pier and chicago river.”

Jul 17, 2009 by Dean from Washington,DC
Overall Rating: 7

• High floors equals good views.
• Desk staff seemed new.

“Good place to step into the center of Chicago. Easy access to new park, museums and shopping.”

Jun 30, 2009 by Colleen from Sandy,UT
Overall Rating: 10

• Nice to my toddler, comfortable bed, beatufil room, friendly staff

“Everything was wonderful. The room was beautiful and the bed was very very comfortable. The staff was amazing with my two-year old. Great place to spend the evening. Food prices at the hotel were very expensive but there were other options within walking distance.”

May 15, 2009 by Sarah from Bloomington,IN
Overall Rating: 9

• Large rooms with nice views.
• The hotel charged extra for everything (parking, internet, snacks, tea).

“Spacious rooms and good location and I recommend this hotel. Be prepared though - they charge extra for everything. Parking is $52 a night! Internet is $10 a day. $26 for breakfast.”

1 of 1 people found this review helpful.

May 6, 2009 by Tracy from Mukwonago,WI
Overall Rating: 9

• Modern, well decorated and
  clean.
• Lobby bar area, cold and uninviting.

“Very nice overall and room was exceptionally clean and neat.”

Apr 11, 2009 by Peter from Wilton,CT
Overall Rating: 2

• Clean and effective.
• They charged extra for health club, even for a room upgrade when they didn't have the reserved room on time.

“The room was nice, but it's unbecoming of a 4-star hotel to charge extra for health club and for an upgrade which was necessary when they didn't have the reserved room ready on time.”

Apr 4, 2009 by Tom from Morton,IL
Overall Rating: 9

• Great price, location, value, and experience.
• Nothing.

“Great value, terrific location, and gracious staff, all in all, great.”

Apr 2, 2009 by Fred from North Liberty,IA
Overall Rating: 10

• Great view and comfortable room.
• Daily fee to use exercise room and pool.

“Very nice room and lobby. Low occupancy resulting in dining and bar closing early.”

Mar 30, 2009 by Mark from Vancouver,Canada
Overall Rating: 9

• New and modern.
• A bit sterile.

“The hotel was well-situated, well appointed, clean and modern. Would definitely recommend it.”

Mar 26, 2009 by Patricia from Mcminnville,OR
Overall Rating: 7

• Beautifully appointed and
  great location.
• Everything was extra! I had a package delivered - extra. Wi-Fi - extra.

“Beautiful location and property. $49 a day for parking a car
and add another $10 a day for Wi-Fi access. I will stay elsewhere next trip, but it is a beautiful property.”

Feb 19, 2009 by Karen from Edwardsville,IL
Overall Rating: 8

• The bed was really comfortable and had nice pillows.
• The shower was designed so that water poured onto the tiled bathroom floor.

“My room was nice and spacious. The bed was very comfortable. My only complaint is the shower was poorly designed, so that no mater what angle I put the shower-head, water leaked onto the floor, which is slightly dangerous on a tile floor. There was also a strange noise that followed the flushing of our toilet and those in the surrounding rooms. I thought it was a fire alarm at first, but it stopped after a minute or two. Needless to say, not what I wanted to wake up to in the middle of the night.”

Feb 19, 2009 by Brooke from Michigan City,IN
Overall Rating: 7

• The room was very clean and the beds were comfy.
• The parking is expensive and the lobby was a mess.

“When we got to the hotel apparently there was some sort of a leak in the lobby, so it was roped off and there were huge dryers everywhere. Also, it was Valentine's Day and my mom had called to have champagne and strawberry's sent to my fiancé and I. She had to call three times and I finally called twice before they were delivered. The parking is really expensive. If you have a hybrid, drive it there because you get half off.”

Feb 17, 2009 by Sheri from Gilberts,IL
Overall Rating: 8

• Very nice larger room with a comfortable bed!
• The parking was $49 a night!

“We just went here for a weekend get a way. My only complaint was the parking was way too much money. I think the parking prices should be cut in half. Otherwise it is a beautiful hotel with nice roomy clean rooms.”

Nov 20, 2008 by Roberta from Muskegon,MI
Overall Rating: 10

• Soft beds, fabulous bedding and towels, everything was like brand new. Loved the shower stall. The staff was very nice and helpful, well trained.
• The restaurant was far too expensive for us.

“As you enter the hotel and are greeted by a staff member (who, even if vacuuming, turns off the vacuum to greet you, Wow). There is a small table with two glass urns filled with water, ice and fruit. Lovely, refreshing drink. The check in staff is friendly and patient which is a big thing for older people like me who tend to take some time looking for documents. Our room was so nice and clean, the furniture was elegant, the television was big and the view was magnificent. The motel was convenient to walking all over the loop and the Navy Pier.”

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Amenities at Swissotel Chicago, Chicago

24-hour front desk 24-hour room service ADA approved rooms available AM/FM Alarm clock radio Activities/tour desk Air conditioning All news channel Banquet facilities Bar/Lounge Bathrobes - all rooms Beach nearby Business center/services Cable/satellite TV with remote control Child care services Coffee maker Color television with remote control Concierge services Cribs Available Currents Dataports on phones Electronic locks Elevators Express check-out Fire alarms, smoke detectors & sprinklers Fitness facility Geneva Gift shop/News stand Golf nearby

Hair dryer In-room movies Indoor Pool Iron and ironing board Laundry/Valet Services Meeting facilities Michigan Ave Shops Mini Bar Multilingual staff Newspaper delivered (Mon-Fri) Non smoking rooms available Parking (fee) Premium channels Refrigerator (upon request) Safe Safe deposit boxes Sauna Smoke Detectors The Palm Thermostat (adjustable) Two telephones VIP services Valet Parking Wake-up services Wheelchair access Whirlpool/Hot tub fax, copying

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