Swissotel Chicago

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User Reviews for Swissotel Chicago, Chicago

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Dec 17, 2009 by Heather from East Dubuque,IL
Overall Rating: 8

• Location was good.
• Everything was very expensive.

“Overall a very nice hotel just very pricey for the extras.”

Dec 11, 2009 by Steve from Dwight,IL
Overall Rating: 6

• Price and location.
• Checking in they don't tell you everything.

“When I checked in with my wife they said all they had was a room with 2 double beds but for another 50 bucks. I could upgrade to a room with a king size beds. I told them no thanks and then asked if the hotel was full. The girl said the hotel was completely sold out. This made no sense after trying to upgrade me for the right price.”

Dec 9, 2009 by Chris from Grafton,WI
Overall Rating: 9

• Great location with wonderful views of downtown and Lake Michigan.
• Elevator service was very slow especially at check-out time.

“Overall this is an excellent hotel. The hotel lobby is warm and inviting and decorated in a modern mix of jazzy carpet, dark woods and elegant marble tile. The staff was friendly and helpful. Our room was a double queen size bed room, and the bathroom had a tub and separate shower. The beds were comfortable and had lots of extra pillows. Everything was extremely clean and in new condition.”

Dec 7, 2009 by Lori from Joliet,IL
Overall Rating: 4

“ There was no valet attendant, I waited in my car for 5 minutes then left my car at the front door to find someone and there was no one working at the check-in area or concierge. I had to wait another 5 minutes for someone to show up at the desk! I came out in the morning and my car was still in the same spot but I was charged 75.00 for valet parking. Not great service for a 4 star hotel.
”

Oct 20, 2009 by Aysha from Markham,Canada
Overall Rating: 7

• The location of this hotel was excellent.
• The front desk staff and a couple of the concierge staff, could be a bit more friendly. Guest remembers excellent customer service.

“This hotel is in a great location to all the sites and shopping. Really don't care to pay a fee per day per guest for the health club. Service at front desk could be improved.”

Oct 9, 2009 by Terry from Fort Gratiot,MI
Overall Rating: 7

• Very clean hotel with good location to downtown.
• You had to pay $15.00 per person per day for the pool.

“This hotel was very nice. All expectations were met except for the pool.”

Oct 7, 2009 by Jim from Westborough,MA
Overall Rating: 8

• Nice views.
• Had to pay for WiFi.

“Nice rooms, nice location and great views.”

Oct 7, 2009 by Ross from Naperville,IL
Overall Rating: 7

• View from the room, concierge, front-desk staff.
• The Palm, on-site, poor service, mediocre food at best - not what I expect for $70 a plate.

“The Sofitel is wonderfully situated, just east of the Mag. Mile and north of Millennium Park - great for walking. Unfortunately, the parking is outrageous we chose to park at Millennium Park, which is rather expensive, but was still nearly half the price of Sofitel. The restaurant was overpriced based on the poor service and food quality. Interior was well appointed, but certainly not luxury. Bathroom is nothing special.”

1 of 1 people found this review helpful.

Aug 27, 2009 by Jayme from Peoria,IL
Overall Rating: 9

• Location/price.
• Extra charge for the pool/room had a poor view.

“Very nice hotel,
some areas have exceptional view of the city.”

Aug 17, 2009 by Susan from New Berlin,WY

• Breathtaking view of the lake & river from our room.
• Overnight parking fee of $52.

“We celebrated our anniversary, & the hotel upgraded our room to a corner room with lakeview
and river view! Shortly after settling in, we were greeted at our door with champagne & chocolate-covered strawberries! Would highly recommend this hotel to anyone!”

Jul 31, 2009 by Kris from Fort Atkinson,WY
Overall Rating: 10

• Great location. Beautiful views. Great beds. Easy access to the places we wanted to go.
• Nothing.

“My Husband and I loved the Swissotel. We were pleasantly surprised when we were offered an upgrade to a Lakeview room. Beautiful sights overlooking Navy Pier and chicago river.”

Jul 17, 2009 by Dean from Washington,DC
Overall Rating: 7

• High floors equals good views.
• Desk staff seemed new.

“Good place to step into the center of Chicago. Easy access to new park, museums and shopping.”

Jun 30, 2009 by Colleen from Sandy,UT
Overall Rating: 10

• Nice to my toddler, comfortable bed, beatufil room, friendly staff

“Everything was wonderful. The room was beautiful and the bed was very very comfortable. The staff was amazing with my two-year old. Great place to spend the evening. Food prices at the hotel were very expensive but there were other options within walking distance.”

May 15, 2009 by Sarah from Bloomington,IN
Overall Rating: 9

• Large rooms with nice views.
• The hotel charged extra for everything (parking, internet, snacks, tea).

“Spacious rooms and good location and I recommend this hotel. Be prepared though - they charge extra for everything. Parking is $52 a night! Internet is $10 a day. $26 for breakfast.”

1 of 1 people found this review helpful.

May 6, 2009 by Tracy from Mukwonago,WI
Overall Rating: 9

• Modern, well decorated and
  clean.
• Lobby bar area, cold and uninviting.

“Very nice overall and room was exceptionally clean and neat.”

Apr 11, 2009 by Peter from Wilton,CT
Overall Rating: 2

• Clean and effective.
• They charged extra for health club, even for a room upgrade when they didn't have the reserved room on time.

“The room was nice, but it's unbecoming of a 4-star hotel to charge extra for health club and for an upgrade which was necessary when they didn't have the reserved room ready on time.”

Apr 4, 2009 by Tom from Morton,IL
Overall Rating: 9

• Great price, location, value, and experience.
• Nothing.

“Great value, terrific location, and gracious staff, all in all, great.”

Apr 2, 2009 by Fred from North Liberty,IA
Overall Rating: 10

• Great view and comfortable room.
• Daily fee to use exercise room and pool.

“Very nice room and lobby. Low occupancy resulting in dining and bar closing early.”

Mar 30, 2009 by Mark from Vancouver,Canada
Overall Rating: 9

• New and modern.
• A bit sterile.

“The hotel was well-situated, well appointed, clean and modern. Would definitely recommend it.”

Mar 26, 2009 by Patricia from Mcminnville,OR
Overall Rating: 7

• Beautifully appointed and
  great location.
• Everything was extra! I had a package delivered - extra. Wi-Fi - extra.

“Beautiful location and property. $49 a day for parking a car
and add another $10 a day for Wi-Fi access. I will stay elsewhere next trip, but it is a beautiful property.”

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Amenities at Swissotel Chicago, Chicago

24-hour front desk 24-hour room service ADA approved rooms available AM/FM Alarm clock radio Activities/tour desk Air conditioning All news channel Banquet facilities Bar/Lounge Bathrobes - all rooms Beach nearby Business center/services Cable/satellite TV with remote control Child care services Coffee maker Color television with remote control Concierge services Cribs Available Currents Dataports on phones Electronic locks Elevators Express check-out Fire alarms, smoke detectors & sprinklers Fitness facility Geneva Gift shop/News stand Golf nearby

Hair dryer In-room movies Indoor Pool Iron and ironing board Laundry/Valet Services Meeting facilities Michigan Ave Shops Mini Bar Multilingual staff Newspaper delivered (Mon-Fri) Non smoking rooms available Parking (fee) Premium channels Refrigerator (upon request) Safe Safe deposit boxes Sauna Smoke Detectors The Palm Thermostat (adjustable) Two telephones VIP services Valet Parking Wake-up services Wheelchair access Whirlpool/Hot tub fax, copying

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