Raphael Hotel

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Oct 29, 2005 by Brad from Independence, MO
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[8]

• Location is close to el train and downtown shopping.
• Stains, burns, and chipped paint these little things could have made it look better.

“It was a quaint hotel. Considering the location the price was fair. It would have been nice to see fewer cosmetic flaws in floors, walls, decor, etc. If you are not looking to spend a lot of time in your hotel room this will suffice. If you are looking to spend a lot of time in your hotel room it might be worth a little more money to stay somewhere nicer.”

Oct 13, 2005 by Glenn from Creve Coeur, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• My room was upgrade.
• N/A

“Excellent location being only one block off Michigan Avenue, next to John Hancock Center and Water Tower Place and two blocks from Lake Michigan. Staff was very friendly and helpful. Only negative thing the entire weekend was the fact only 1 elevator was working and that one was very slow itself.”

Sep 10, 2005 by Kathy from Reese, MI
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[7]

• We enjoyed the air conditioning on our visit, since it was 104 degrees when we arrived in Chicago.
• The baseboards around the bottom of the walls in the room could stand a thourough washing.

“The personnel were friendly, the lobby and front desk area were clean, but the room itself could of been cleaner.”

Aug 22, 2005 by Debbie from Bensenville, IL
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[10]

• Great location.
• Only valet parking and it was very pricey. Needs renovation bad

“Hotel has great potential, needs massive renovation, if you can overlook peeled paint broken shades on the windows outdated carpet the location makes up for everthing. No ice / vending machines, must get ice behind desk.”

Aug 15, 2005 by Kristin
Overall Rating: 5

• It was in a good location.
• The staff was rude, hard to understand, parking and coffee were expensive! Very unhelpful staff. Dated decor, etc.

“Good location for downtown Chicago, but rude front desk staff, and very unhelpful. Slow elevators, expensive parking, they charged for coffee and we didn't realize it. It was very expensive too. Overall, disappointed, staff was rude!”

Aug 11, 2005 by Jim from St. Louis, MO
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location.
• Peeling paint, worn carpet in room.

“A great location in chicago, 1 block from the Hancock center. A nice suite with living room, eating nook and bedroom. The hotel is nice but showing it's age, could use some attention to the paint and carpeting. The refinish on the bathtub could use a redo too.”

Aug 3, 2005 by Jean from Seward, NE
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• The location was great - within walking distance to everywhere we wanted to go.
• A couple of times we had to ask for towels & wash cloths, but they were delivered promptly.

“We had read some negative reviews about The Raphael. We were satisfied for the price we paid. We found it to be clean and comfortable, although the bathroom fixtures could use some updating, as well as the general decor of the rooms. The location was great! We would stay again.”

Aug 3, 2005 by Randy from Fresno, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• staff very friendly
• $38 parking a little scary

“Nice, pleasant. Rooms a little in need of fixing up, but for the price, not in need of anything.the staff was great.”

Jul 30, 2005 by Tiffany from Downers Grove, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Huge room
• A little too far north on Michigan Avenue

“Nice staff, very accomodating, could have used high speed internet.”

Jul 28, 2005 by Thomas from St Louis, MO
Overall Rating: 2
Cleanliness:[5] • Staff:[8] • Location:[7]

• not the value i expect

“although conveniently located in a quiet area, this hotel shows its age: only 1 ice machine (at the front desk); extremely slow elevator, flaking paint in the bathroom, only one speed on the air conditioner fan. in the past, has exceeded my expectations with value lodging. this time i was disappointed.”

Jul 27, 2005 by Russell from Zionsville, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[9]

“Only one elevator working and very slowly. Rooms were not ready at check in. Ice only available through front desk. Housekeeping was only fair. Room was in need of paint and bathroom remodel.”

Jul 26, 2005 by Andrew from Aplington, IA
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[9]

• The location of the hotel is in the middle of many exciting places.
• The Rafael was dirty, no parking except for valet for 38.00/ day, elevators were broken.

“They say the price we paid for the Rafael was fairly inexpensive for the area. I was not pleased with the Rafael. The rooms were not clean, dirt in the corners, there was a hair specimen stuck to the bathroom wall, one of our beds was being held up by a pair of 2*4's. We were fortunate that the Service elevators barely worked, due to the fact that the main elevators were broken. Due to the dissatisfaction of many of the other customers staying at this specific hotel, I questioned a few of the employees and many agreed they should have gotten a job at the Holiday INN. They should change the name of the hotel, Because Rafael Hotel sounds fancy, and the only thing fancy about this hotel were there rediculously overpriced service charges, for example continental breakfast $6.99. You can't just park your car, you have to pay $38.00/day for valet parking. I do have to give credit to the employees working there, they were kind, I feel bad for them having to work in this place being subjected to a poorly functioning building.”

Jul 26, 2005 by Greg from Springfield, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• It is a great Location at a great price.
• The bathroom was in dire need of updating.

“Not the Ritz by any means, but for price, it is a great deal for where it sits ... (a block or so off the Mile and a block or so from the lake) ... unfortunately, it appears that it will be changing hands and going Condo, according to an article in the Sun-Times that I read while staying at the hotel.”

Jul 25, 2005 by Mary A. from Covington, LA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

“Great location. Older hotel...hasn't been renovated in a long time! Limited in-room amenities. Staff was very courteous.”

Jul 25, 2005 by Ann from Berkley, MI
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location and price in which I got the rooms
• We had to ask for towels in the room. No Coffee pot in room

“THe location was good and for the price I paid, it was fine. I would not want to stay there again, however.”

Jul 21, 2005 by Dan from Corvallis, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Inexpensive and enjoyed the character of the older building
• Elevator was not very efficient

“An excellent place to stay in the Gold Coast at a reasonable price”

Jul 21, 2005 by Jason
Overall Rating: 5

• Ultimate location.

“Elevator was broken.”

Jul 21, 2005 by Vicki from Tomah, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Phone didn't work. No Towels. The motel was unwilling to deal with me with bringing my kids.

“The phone in the room didn't work and there was no towels available on the first day. The rooms were very dated. (e.g. water stains on the ceiling.) The motel is under renovation. Excellent location.”

Jul 21, 2005 by Rich from Chicago, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location was good, overall it was very pleasant
• The elevator broke and we had to walk 9 flights of stairs

“Overall good. We had to ask for towels, b/c the maids did not replace the towels. But it was a nice hotel. Good space in the room. Everything seemed to work like it should.”

Jul 18, 2005 by Connie from Milan, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very convenient to the area we were touring.
• ice not available on the floors - had to go to main desk.

“Staff was friendly. chicago book in the room was helpful in finding restaurants and interesting locations to visit in Chicago”

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Amenities at Raphael Hotel, Chicago

24-hour front desk ADA-approved rooms available AM/FM Alarm clock radio Adjustable thermostat All-news channel Cable/satellite TV Color television with remote control Cribs Available

Dataports on phones Fire alarms/Smoke detectors/Sprinklers Mini Bar Newspaper delivered (Mon-Fri) Non smoking rooms available Telephone Video Checkout Wake-up services

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