Hyatt Regency Chicago

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User Reviews for Hyatt Regency Chicago, Chicago

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Nov 20, 2009 by Toni from Irvine,CA
Overall Rating: 9

• Room was spacious and comfortable.
• Little shelf space for personal items in bathroom.

“This hotel was well located, convenient, and very functional. Staff was helpful and room was large and well laid out.”

Nov 19, 2009 by Krystal from Clitherall,MN
Overall Rating: 10

• Very friendly and helpful staff. Always greeted with smiles.

“The staff here was the first thing I noticed when walking in. I don't travel much, but I felt the service and atmosphere were fantastic. I would definitely stay here again.”

Nov 19, 2009 by Kathy from Sacramento,CA
Overall Rating: 8

• Staff was very friendly, helpful. Room was clean. Bed was comfy. View was lovely.
• Poor water pressure in shower.

“Room was clean and bed was so comfy! Loved the view overlooking the river. Staff was friendly and very helpful.”

Nov 19, 2009 by Rob from Glen Cove,NY
Overall Rating: 1

• Understaffed, dirty, manic, and poor customer service.

“This hotel is not 4 stars. Service is equivalent to a 2.5 star hotel at best. Rooms are dirty. Lobby and restaurants are unattractive
/ ugly. There is never enough staff to handle the volume of people. They have no attention to detail and are lacking in customer service.”

Nov 17, 2009 by from Williamsville,IL
Overall Rating: 9

• Wonderful and lots of action, extremely polite and helpful staff.

“Beautiful, eclectic and comfortable. Lots of action at the Hyatt, yet when you get to your room and close the door you experience nothing but quiet luxury. We had a gorgeous view of the lake and a king size bed that was to die for.”

Nov 2, 2009 by Carla from Chicago,IL
Overall Rating: 10

• Great location, great rooms, and a great atmosphere
• Parking is expensive.

“Great hotel totally worth the price.”

Nov 2, 2009 by Judy from Sequim,WA
Overall Rating: 8

• Location, and the room.
• Poor sound insulation.

“Overall found our stay pleasant. Would recommend.”

Oct 28, 2009 by Christine from San Antonio,TX
Overall Rating: 9

• The location was great.
• I was given a different room than promised and the staff could have been better.

“The hotel was in a great location. The rooms were nice and well decorated. I probably would not choose to stay at this hotel again though. It started off wrong when I was told I was going to be on the top floor & was not. Then when we got to the room, the mini bar had opened drinks that they had not cleaned out.”

Oct 26, 2009 by Scott from Jacksonville,IL
Overall Rating: 10

• The view of Lake Michigan and Navy Pier was remarkable.
• Overnight parking seemed a little on the high side.

“All in all the hotel and its staff were very professional. No complaints.”

Oct 25, 2009 by Sarah from Bloomington,IN
Overall Rating: 10

• The location is excellent and the hotel quality is outstanding.
• The cost of parking there is way too much.

“The location of the hotel is great and if you're lucky enough to get a room with a view of the river, it's a great one. It's in a great location but the parking fees are steep and there's nowhere else to park, unfortunately, unless you're lucky enough to find free street parking on a weekend day.”

Oct 22, 2009 by Jennie from Indianapolis,IN
Overall Rating: 9

• The staff was very friendly.

“The hotel is huge and very much suited to the convention/conference crowd. The staff does a good job of keeping the mob under control.”

Oct 22, 2009 by Roozbeh from Glendale,CA
Overall Rating: 1

“I arrive 2 am an lost my room you tell me what kind of Service is this!”

Oct 21, 2009 by Ringo from Freeland,MI
Overall Rating: 8

• Great View of the City.

“Great location. Hotel Steak House was good a bit pricey but reflective of steak houses and probably comparable to most meals throughout the city - goofy waiters too. Room had a great view of the Hancock building and city. Staff was friendly, mine was a short trip but the room was great and the location was ideal for downtown.”

Oct 21, 2009 by Michelle from Holland,MI
Overall Rating: 10

• The comfort of the room.
• Price of items in the room - water $12!

“Great hotel, friendly staff. Will definitely stay here again!”

Oct 21, 2009 by Sandy from Sioux Falls,SD
Overall Rating: 6

• Easy access to downtown.
• Awful bathrooms, poor lighting.

“This hotel is in need of updating. There was only a pedestal sink in the bathroom, no make up mirror and the lighting through out the hotel is terrible.”

Oct 20, 2009 by Teena from Kirksville,MO
Overall Rating: 9

• Very friendly guest relations.
• Very expensive breakfast buffet.

“The rooms were comfortable and clean. The staff was friendly and helpful. The location was convenient and secure.”

Oct 18, 2009 by Katie from Ortonville,MI
Overall Rating: 5

• The location was nearly perfect in that it was right in Downtown.
• The hotel was overall very blah, nothing too exciting and the staff not very friendly and paying for Internet.

“There is nothing too exciting about the Hyatt Recency Chicago. There's a nice restaurant and a huge bar but for two people who don't really drink it didn't add to our experience. The staff seems to treat you like a number and the fact that there are two separate towers makes it very inconvenient to move around the hotel. We either had to walk across the street to the main building or cross through the tunnel walk and then take the escalator down in order to get to the cafe or gift shop. The bed was comfy and the location is pretty excellent but other than that it wasn't too exciting. You have to pay for Internet, which I think is ludicrous.”

Oct 18, 2009 by larry from Lincoln,IL
Overall Rating: 9

• Clean, beautiful, and great staff.
• It did not have a pool.

“I would recommend this hotel to people who are not interested in a pool. The hotel itself was excellent.”

Oct 14, 2009 by Candice from Chicago,IL
Overall Rating: 8

• The view was excellent ,we were upgraded to loft for anniversary by deskagent .
• The doors were thin ,can hear neighboor next door clearly.

“Hyatt has a lively atmosphere, nice staff and a great view .if your'e on business and with children it's perfect ,but if looking for romance may not be a best bet due to thin walls and doors.”

Oct 13, 2009 by Paula from St Petersburg,FL
Overall Rating: 9

• We were able to check in early - at about 10:45 am.
• Don't think the heat was calibrated properly.

“Would recommend it to others and would stay here again. No complaints.”

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Amenities at Hyatt Regency Chicago, Chicago

24 Hour Front Desk Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Golf Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable Tennis VIP Rooms/Services

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