The Westin Michigan Avenue Chicago [Chicago, IL]- Hotel Reviews - MyTravelGuide.com


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The Westin Michigan Avenue Chicago 4-star

909 North Michigan Avenue, Chicago, IL

Boasting Chicago's best address in the heart of downtown, The Westin Michigan Avenue Chicago is on Magnificent Mile just across the street from Bloomingdale's and the upscale shops of Water Tower Place.[more]

  • Amenity Highlights — Pets Allowed, Fitness Center or Spa, 24 Hour Front Desk, Babysitting/Child Services, Bar/Lounge
  • Average User Rating: 8.5 [rate it]
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User Reviews for The Westin Michigan Avenue Chicago, Chicago

Average User Rating: 8.5
Overall user rating
Cleanliness:[9.0] • Staff:[8.5] • Location:[9.5]
Based on 1879 user ratings

Oct 28, 2009 by Laurie from Springboro,OH
Overall Rating: 6 Overall user rating

  • The bedding was of the utmost in comfort!
  • Noisy lobby with no quiet areas. Some of the occupants in the lobby were obviously not hotel guests either.

“The lobby was dirty and noisy. There was little or no areas in the lobby of quiet space. Some of the occupants were obviously not hotel guest, rather were off the street to keep warm, taking up hotel chairs. The cost of the hotel parking was expensive. The men parking cars were however very polite and accommodating. Our room was not stocked with shampoo or toiletries. We were billed for misc. items that we did not use or eat! However, the hotel desk did remove the charges when we asked them to. Not sure if we could recommend this hotel to anyone in the future.”

Aug 20, 2009 by Vanessa from North Liberty,IA
Overall Rating: 9 Overall user rating

  • Loved the location and beds. The staff was friendly and helpful!
  • The halls were slightly creepy and walls kind of thin.

“Great hotel on Michigan Ave! The walls were thin, and we could plainly hear our loud neighbors, but one call to the front desk and they immediately came up and asked them to be quite. The front desk staff was great, the beds were super comfy and the flat screens were even better. Great stay! Oh and the KC Royals stayed there!”

Aug 14, 2009 by Pam from Bellefontaine,OH
Overall Rating: 9 Overall user rating

  • The rooms were clean and adjoining.
  • Took a long time to check in and room keys didn't work.

“Staff was very helpful with parking and area attractions.”

Aug 3, 2009 by Rene from Snellville,GA
Overall Rating: 10 Overall user rating

  • The overall ambiance was terrific.

“The Westin is truly Heavenly!”

Jun 26, 2009 by Gary from Santa Monica,CA
Overall user rating

  • Great location; clean rooms.

“Great service; cigarette smoke drifted
through vent in middle of the night; one call to desk, and immediately moved to another room.”

Jun 2, 2009 by Craig from Shawnee,KS
Overall Rating: 8 Overall user rating

  • Proximity.
  • Small rooms.

“Great location, good service from staff. Rooms a bit small. Dated bathroom.”

May 19, 2009 by David from St Louis,MO
Overall Rating: 8 Overall user rating

“Location great. Public areas nice room was totally underwhelming.”

May 14, 2009 by from Montreal,Canada
Overall Rating: 9 Overall user rating

  • Helpful concierge.
  • Food was not to my taste.

“Centrally located and good night's sleep.”

May 11, 2009 by Roman from Erie,CO
Overall Rating: 10 Overall user rating

  • Location.
  • Parking much to expensive Don't come with a car!

“Great location rooms well dressed out parking to expensive.”

May 10, 2009 by Shieta from Nine Mile Falls,WA
Overall Rating: 7 Overall user rating

  • The bed.
  • Staff & run down.

“Great bed but the room was kinda of run down.”

May 7, 2009 by Lisa from St. Louis,MO
Overall Rating: 9 Overall user rating

  • Great location!
  • Expensive parking.

“Our room was very nice. We had a view of the lake, which was a pleasant surprise. We have stayed at this Westin hotel before, and the beds here are really comfortable. The safe in our room didn't work, and the hotel staff offered to allow us to switch rooms (we did not switch rooms). Other than that, perfect stay!”

May 7, 2009 by Millie from St. Louis,MO
Overall Rating: 9 Overall user rating

  • Excellent location. Great rooms. The concierge was very knowledgeable.
  • All of the baggage men were unfriendly.

“This is a great hotel in a fabulous location. The Grill Restaurant has delicious food and drinks. The concierge was extremely knowledgeable and gave us great recommendations and directions. I would definitely stay at this hotel again.”

May 7, 2009 by Alan from South Boardman,MI
Overall Rating: 6 Overall user rating

  • Location.
  • It was the noisiness hotel I have stayed in. Could hear talking next door and doors slamming.

“They really need to do something about the noise level. There appears to be no sound protection between the rooms or hallway noise.”

May 1, 2009 by Therese from Ringwood,IL
Overall Rating: 8 Overall user rating

  • The bed & linens were extremely comfortable. View was decent.

“Bed and bedding was above average. No pool, hot tub, sauna or Jacuzzi. The staff was courteous, friendly and helpful. View was decent.”

May 1, 2009 by Rita from Peoria,IL
Overall Rating: 10 Overall user rating

  • Internet access was way too expensive ($12 a day).

“Westin has the absolute best and most comfortable beds of any hotel.”

Apr 29, 2009 by Amanda from Kalamazoo,MI
Overall Rating: 8 Overall user rating

  • The location was great.
  • No pool or free breakfast.

“This hotel was great for visiting Chicago and not spending much time in your hotel. I don't think our experience would have been as great if we spent a lot of time in this hotel. There was nothing for kids to do in the hotel.”

Apr 28, 2009 by Terri from Simi Valley,CA
Overall Rating: 9 Overall user rating

  • Good location.
  • They charge for internet access seemed ridiculous.

“The rooms were nice and the beds were very comfortable.”

Apr 15, 2009 by Lori from Huntington,IN
Overall Rating: 10 Overall user rating

  • Location, hospitality & rooms were incredible! Location was Incredible!
  • Nothing - hoping to stay here again!

“This hotel offered everything from comfortable rooms, a city view, an amazing location for enjoying downtown Chicago. The staff was delightful and willing to accommodate at any measure. Hot chocolate awaited us on a blistering cold day! What a nice delightful welcome in from a chilling day!”

Mar 4, 2009 by Lawrence from Wausau,WI
Overall Rating: 8 Overall user rating

  • Nice rooms.
  • No pool.

“Great location for walking around town. Shopping was good and if you have daughters the American Girl Doll store is only a couple minutes away from hotel.”

Feb 19, 2009 by Dale from Dallas,TX
Overall Rating: 8 Overall user rating

  • Location and comfort.
  • Small room and little older than expected.

“Great value and met all expectations.”

Amenities at The Westin Michigan Avenue Chicago, Chicago

  • 24 Hour Front Desk
  • Babysitting/Child Services
  • Bar/Lounge
  • Barber/Beauty Shop
  • Business Center
  • Coffee Maker in Room
  • Concierge
  • Express Checkout
  • Fitness Center or Spa
  • Free Newspaper
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Mini Bar
  • Modem Lines in Room
  • No Smoking Rooms/Facilities
  • Parking
  • Pets Allowed
  • Restaurant
  • Room Service
  • Television with Cable
  • VIP Rooms/Services

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