InterContinental Chicago

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User Reviews for InterContinental Chicago, Chicago

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Jan 27, 2010 by Susan from Grand Rapids,MI
Overall Rating: 7

• The room was fantastic. Large, exactly what we needed.
• One of our rooms was not ready for over two hours. Unacceptable.

“The hotel was great, but we had to continue to ask for our second room to be ready, and were not met with good service from the front desk. Check in was at 3, and we were in our second room around 5. Traveling from Michigan this did not work out well. Drink vouchers do not account for the inconvenience.”

Jan 5, 2010 by Mary from Richton Park,IL
Overall Rating: 10

• The hotel was very warm & inviting, staff was super friendly, helpful & very professional.
• Really everything was great.

“Hey what can I say, besides we loved it. We are locals, but we thought it would be great to stay downtown for the beginning of the new year. We were so glad they accepted our offer. Clean, caring, concern & comfortable.”

Dec 2, 2009 by Neil from Bay City,MI
Overall Rating: 5

• Great location.
• Small dated rooms with stained carpet and flaking paint.

“Over all good stay, although I would be extremely disappointed if I had paid full price. The rooms were small with stained worn out carpet, chipping paint. The hotel definitely shows its age. I would not rate this 5 star. It was nice, but no more than 3 stars.”

Oct 27, 2009 by Pamela from Newell,WV
Overall Rating: 9

• Very stunning entrance. Rooms are lovely.
• Bathroom hot faucet handle was broken. The pipe moved sideways, up and down. It was awful, but we did not complain.

“The bathroom hot faucet handle was broken, which the maid had to have noticed when cleaning the the sink. It was unacceptable. The parking was outrageously expensive. We were not prepared to pay $53/night, plus the tips involved with taking advantage of the in/out privilege, which made us feel very uncomfortable because obviously the valet who took the car from us expected a tip and the valet who brought the car to us expected a tip as well. As much as we enjoyed your lovely hotel, we would not come back because of the parking situation.”

Oct 14, 2009 by Susan from Kalamazoo,MI
Overall Rating: 10

• Great history.

“Wonderful staff, very nice room, and really comfortable beds.”

Oct 12, 2009 by Ginny from Naperville,IL
Overall Rating: 9

• This hotel is in an excellent location. It is well appointed and exceeded my expectations.

“I would highly recommend this hotel for anyone coming to Chicago for either business or personal travel.”

Aug 20, 2009 by Don from West Branch,MI
Overall Rating: 9

• Excellent location at good price
• Baggage storage service could be improved upon

“Overall very pleased with the total experience.”

Jul 27, 2009 by Dan from Bel Air,MD
Overall Rating: 10

• The pool was beautiful.
• The room size.

“The hotel was very nice and the location was excellent.”

Jul 8, 2009 by Kenyon from Wilmington,DE
Overall Rating: 10

• Great location, beautiful room, friendly staff
• n/a

“This hotel was awesome! Right in the middle of the Magnificent Mile, N. Michigan Ave. Room was very well appointed with a flat screen TV and very upscale bathroom design. I requested a high floor and just like that I was on the 36th of 38th floor! Location plus a well appointed room in a very modern styled hotel!”

May 14, 2009 by Natalie from Windermere,FL
Overall Rating: 9

• Location.
• Charged for internet, parking was very expensive, had to pay extra for fitness room, rooms were small.

“Historical hotel in a great location. Convenient to everything. Rooms were small and there was an additional charge for the use of the fitness room and internet. Parking was ridiculously expensive at $53 a day.”

May 7, 2009 by Sheri from Comstock Park,MI
Overall Rating: 10

• The architecture of this hotel is beautiful. The pool is a definite must see.
• The rooms are a little on the small size.

“This hotel is AWESOME! Everything about it was beautiful. I will definitely be staying here again.”

May 5, 2009 by Sonia from Montevideo Uruguay,UT
Overall Rating: 8

• Very comfortable room desk.

“Very good location and extremely professional staff.”

Apr 28, 2009 by Dan from Yorkville,IL
Overall Rating: 10

• Impeccable service.

“Excellent in every way. Very expensive and worth every penny.”

Apr 9, 2009 by Mary Beth from Benton,IL
Overall Rating: 10

• The room was enormous and bathroom was spotless and well designed.

“The hotel has large luxurious rooms with well designed bathrooms. The staff was pleasant and friendly. We truly enjoyed our stay.”

Mar 30, 2009 by John from Urbana,IL
Overall Rating: 10

• The amenities of the room and the historic swimming pool and sauna.

“ Great hotel. We loved taking advantage to the historic and charming pool and dry sauna. The room was very beautiful, clean and spacious, staff was always friendly. Would definitely stay here again and will recommend to friends. ”

Mar 25, 2009 by Mitch from Harker Heights,TX
Overall Rating: 5

• Location and
  quality.
• Exhorbitant parking fee (53.00 usd per day).

“Awesome hotel. Parking fees too high.”

Mar 11, 2009 by Donnie from Jackson,MI
Overall Rating: 9

• Great location in downtown Chicago.
• Unsure what to do about the valet parking, and staff with heavy foreign accents are hard to understand.

“Very nice hotel although everything is expensive. But I guess that's part of why we wanted to go there. Great place to stay if you want to shop in downtown Chicago.”

Mar 4, 2009 by Ted from Oakbrook Terrace,IL
Overall Rating: 9

• The hotel was clean, in a great area and the staff was friendly.
• The parking and room service was extremely expensive.

“Parking was $53/day and is very expensive for this area. The room was very small, but it was nice.”

Feb 10, 2009 by Tim from Sunnyvale,TX
Overall Rating: 8

• The room looked very modern and chic, well decorated.
• I thought the room would be a little bigger.

“Great location! Right in the heart of downtown Chicago. The room itself was very attractive.”

Jan 2, 2009 by Heather from Springfield,IL
Overall Rating: 9

• Great location, friendly staff and pleasing atmosphere.
• Left room around noon and had to call housekeeping at 5:30pm to make up room.

“The front desk was GREAT. Very accommodating to our family's needs and very good at his job. When the front desk is great it gives a good start to the vacation!”

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Amenities at InterContinental Chicago, Chicago

24-hour front desk ADA-approved rooms available AM/FM Alarm clock radio Adjustable thermostat Air conditioning All-news channel Bathrobes all rooms Business center/services Cable/satellite TV Child care services Closet Coffee maker Color television with remote control Concierge services Cribs Available Dataports on phones Dual line telephone Electronic locks Elevators Express check-out Fire alarms/Smoke detectors/Sprinklers Fitness facility for a fee (pool and locker use complimentary) Gift shop/News stand Hair dryer Handicap Access

In-room movies Iron/Ironing Board Laundry/Valet Services Medical services Meeting facilities Mini Bar Multilingual staff Non smoking rooms available On-command movies Parking - fee Pool - indoor, junior Olympic sized Premium channels Refrigerator Room service - 24 hours Safe deposit boxes Sauna The Living Room The Six Continents Bar and Salon Tour Desk Valet Parking Voice mail Wake-up services Work Desk with Lamp Zest Restaurant

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