Best Western Grant Park Hotel

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User Reviews for Best Western Grant Park Hotel, Chicago

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Aug 25, 2008 by Dolores from Sacramento, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was efficient and friendly, good location.
• Lobby smelt like cigarette smoke.

“Hotel staff is friendly, rooms are clean, location is great if you want to visit attractions south of the Chicago river (museums), not a bad place for business traveler or families.”

Aug 13, 2008 by Emily from Omaha, NE
Overall Rating: 5
Cleanliness:[3] • Staff:[4] • Location:[9]

• Location.
• Poor service, dirty towels.

“It was not a great a hotel.”

Jul 26, 2008 by Donna from Indianapolis, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• It was close to the concert venue we were attending and the room was clean.
• Too far from shopping and our business meetings.

“Staff was in the most part friendly and helpful. The room was clean and I had a great view of the waterfront. The public spaces were need of a little sprucing up.”

Jul 21, 2008 by Cheryl from New Holstein, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was exceptionally welcoming, helpful, friendly.
• Rooms were a little small.

“This hotel was a great place to stay close to everything, friendly, helpful staff, clean rooms, couldn't hear the neighbors. A great value!”

Jul 16, 2008 by Becky from Cincinnati, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• I liked the location. It was close to the Shedd Aquarium, Planetarium, Field Museum, Grant Park and the beautiful lake.
• It was a small room and small bathroom.

“The people were very helpful at the hotel. They let us know exactly where everything was and how to get there and back. The location is great if you want something a little outside the crazy magnificent mile.”

Jul 15, 2008 by Jessica from Madison, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was clean, comfortable, convenient location, friendly staff.
• The pool was very cold.

“Good hotel for a decent price.”

Jul 14, 2008 by Susie from Neenah, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just off lake and museum campus, great restaurant downstairs.
• Beds could have been better, we had backaches in the morning.

“My husband and our two boys enjoyed our stay at the hotel, it was comfortable for four in our double sized room, good views, good service, excellent restaurant, small but nice outdoor pool area, safe. Interesting area with shops and restaurants. We were within walking distance to the museum campus across the street in Grant Park.”

Jul 12, 2008 by Carla from Santa Barbara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The rooms were clean, beds were comfortable, location was great.
• Travelinfo kiosk was down and staff was not familiar with area.

“We had a very nice stay. The room was comfortable and clean, the location was great.”

Jul 8, 2008 by Jason from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[8]

• The hotel room was clean and comfortable and the hotel was convenient for me.
• The front desk staff seemed a bit standoffish but otherwise there was no problem.

“The hotel was quite convenient for me. Earlier reviews had already warned me that the outside of the hotel was not all that remarkable and that was true. The exterior was pretty drab. The inside of the hotel was alright enough though it probably could have been brighter or more inviting. The room was clean and inviting. The woman who cleaned my room was always nice and inviting though the front desk staff could have been a bit more engaging. Overall, I enjoyed my stay and had no problems. I'd definitely stay again and I'd recommend it to anyone who was going to Chicago and was looking for a nice place to stay at a good price.”

Jun 29, 2008 by Charles from Rockville, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked the location to all the museums.
• The mattress was worn.

“The hotel was in a great location. I will probably stay there again.”

Jun 2, 2008 by Sandy from Moline, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel restaurant was very nice and had good food. Nice bar. Nice and friendly staff.
• Parking ramp was 'closed' for repair. Luckily we got a spot across the street and didn't have to pay for parking.

“When we first pulled up we noticed right away that the parking garage was closed. Luckily while we were parked in front to unload our luggage we saw some spots open up right in front of the building across the street so we parked there for nothing. Location was very convenient. Beds were very comfortable. Rooms were clean and staff was friendly. Great food in the hotel restaurant and the bar stayed open till we left around 11:30. We would definitely stay there again!”

May 26, 2008 by Julia S. from London, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the cleanliness of the hotel & room & the friendly staff. This hotel is in an excellent location for sightseeing.
• There was no room service.

“Overall this hotel was very clean & the staff was friendly & helpful. I loved the location as I was there to sightsee & it was walking distance to museums, the planetarium, Shedds Aquarium, etc. The restaurant downstairs was great & the breakfast place around the corners (Yolk) was amazing for breakfast.”

May 12, 2008 by Latanya from Macomb, MI
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[10]

• The front desk staff was pleasant.
• Too noisy.

“Initially I was satisfied with the staffs friendliness. The breakfast buffet was horrible and a waste of money! The biggest disappointment was the noise. I was on the 9th floor and was awaken very early in the morning by workers on the roof, hammering, talking and singing! I should have been made aware of this prior to check in and then been given an option. When I spoke to the front desk about my disappointment I was only offered a lame apology. They could have at least offered a complimentary breakfast, especially since the breakfast was not worth paying for!”

Apr 16, 2008 by Dave from Madison, WI
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[8]

• The rooms we small but nicely furnished.
• The lobby was tacky and the restaurant was awful.

“The only good thing about the hotel is the location; It is an easy walk to the Field Museum and the Shed. It's along walk to get to the shopping area on Michigan Ave.”

Mar 17, 2008 by Aaron from Alcester, SD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is close to downtown Chicago area, and with a good price.
• The parking ramp was under construction.

“Overall a great stay at the hotel. I was surprised to see the parking ramp out of order, since I stayed at this hotel last summer, and it was in the same condition.”

Mar 14, 2008 by Grace from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The beds were extremely comfortable.
• There was some hair on the counter in my bathroom.

“Overall I was very pleased. The beds were extremely comfortable and I slept very well. My only complaint was that there were a few stray hairs here and there in the bathroom, and the room was very crowded with furniture, not leaving much room to walk.”

Jan 4, 2008 by Derek from Gilberts, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Only two pillows?

“I recommend staying at this hotel. It's in a convenient location and it's clean.”

Jan 1, 2008 by Dan from Milledgeville, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[2] • Location:[8]

• The ease of parking on arrival (valet service).
• The nightmare of parking upon departure (an hour delay due to poor valet service).

“This is an aging hotel with a moderately ideal location (though in summer, the location would be GREAT right next to Grant Park). If you choose their valet parking, give them an hour to go get your vehicle, even though their materials say to allow 20 minutes. The room had no "do not disturb sign," and the room was VERY cold given inefficient windows and a very cold and windy night (even with the thermostat on 90, its highest setting, the room took three hours to warm up). The maid had left a pillowcase on top of the coffee maker, and the bathroom had no heater. The restaurant menu and room service were advertised in the elevator, but no room service menu was available in the room. When I went down to the restaurant, I found it was closed even though I visited two hours before the posted closing. All in all, the hotel is a very amateur operation and its service and facilities are not equal to the price I had to pay. No bargain on this stay.”

Dec 26, 2007 by Keith from Kokomo, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• The bed was comfortable and the shower was good.
• Light fixtures and TV were not in working order when we arrived. Extra keycards could not be provided post registration.

“Best western grant park is located within convenient walking distance from convention facilities (Hilton) and major transpiration. Rooms are functional and fairly clean but not spotless. Free internet access is definitely a plus.”

Dec 18, 2007 by Beverly from Alhambra, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Size of room, location, lobby.
• Family 2 doors down with constantly crying kids.

“We stayed at the palmer house in Chicago. We had a reservation with best western but the location wasn't convenient, so we didn't use that reservation. We rebooked and got palmer house. It was perfect.”

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Amenities at Best Western Grant Park Hotel, Chicago

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Coffee Maker in Room Elevators Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper

Hairdryers Available Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable