Hard Rock Hotel Chicago

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User Reviews for Hard Rock Hotel Chicago, Chicago

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Apr 30, 2008 by Jill from Omro, WI
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Room was clean and bed very comfortable.
• Was not kid-friendly.

“Hotel was very nice. No kid friendly channels on TV, the restaurant connected to hotel was not kid friendly either (Food-wise, staff was great). Food was not that great (breakfast only - buffet). Room service did have a kids menu and that was good. Bed was comfortable and hotel was a block away from the trolley tour stop we used. A Walgreens was next door which was nice for snacks and incidentals. Room also had a DVD/CD player which was great since we brought along movies. I would stay here again if it was just me, but not again with my 5 year old. Overall the hotel was very nice though.”

Apr 29, 2008 by Melissa from Gile, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very classy and the staff was very helpful.
• The room was a bit small.

“Great location, staff, cleanliness, comfort level, it was a great experience.”

Apr 28, 2008 by John from East Rutherford, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Too much chrome and loud music.

“Location was excellent. Decor left a lot to be desired but guess it just wasn't my taste.”

Apr 24, 2008 by Lauren from Chicago Ridge, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very clean, the staff was extremely friendly and helpful, and the view was amazing.
• Kind of expensive, maybe someone complimentary wine or something? Lol.

“We enjoyed our stay very much, the room was spacious. It was very clean, the staff was friendly. The view from our room was amazing!”

Apr 15, 2008 by Terese from Ada, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[7]

• One concierge was very nice and accommodating to our 10 year old son.
• One concierge was very condescending.

“It was only ok. The service was inconsistent. The room was adequate, but when we asked for the possibility of a different room with 2 queen beds instead of a king, so our 10 year old son could have his own bed, we were basically told we were out of luck.”

Apr 14, 2008 by Richard from South Haven, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room size (2 queens) location.
• A 4 star needs to have a pool.

“The hotel was very nice. Good location right on Michigan Avenue. The room was big enough for my family. A 4 star hotel should have a pool. But overall, good.”

Apr 14, 2008 by Julie from Brighton, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenient for walking Michigan Ave.
• The rooms were not deluxe - they were moderate in appearance and comfort.

“The hotel location was great for walking Michigan Ave. in Chicago. Difficult to unload luggage - right in the middle of traffic. Staff was very friendly and helpful. Room was stark, and not very comfortable.”

Apr 10, 2008 by Nancy from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Very bad lighting in the room, no general light control switch near bed.

“Helpful, pleasant staff, wonderful location. Small room but clean and neat. Minimum number of towels and bar soap. Not good lighting for reading.”

Apr 4, 2008 by Robert from St. Louis, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[9]

• I liked the style of the hotel.
• The rooms are not nearly as nice as other four star hotels.

“Overall, I liked the hotel, but I had a few issues. First off, the veneer was coming off the desk and there were watermarks on it. More importantly, I had to leave early and in a hurry and left two expensive bottles of cologne in the room. When I called, they said that they didn't find them. As far as I'm concerned, that's stealing. What I did like was the location. I spend a lot of time both on the Mag mile and in the loop for business when I go and this hotel is perfectly located right in between them.”

Apr 2, 2008 by Kelly from Port Colborne, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location within walking distance of all the hot spots.
• No pool!

“The Hard Rock hotel is right in the heart of Chicago. Parking was a little expensive at $45 per day but I guess that is to be expected in a "big city". The hotel was very quite. Overall we had an excellent stay.”

Mar 31, 2008 by John from Eden Prairie, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room organization, business center, location.
• Seems a bit aged could use some updating.

“Very good for business traveler. Rooms are designed and outfitted well for that purpose. Location is great for loop and off loop business activities. Staff is very friendly and very helpful.”

Mar 30, 2008 by Davina from Detroit, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The check in process was very fast and also helpful.
• It was very dark and not someplace for kids.

“Overall the hotel was nice except for the very dark theme and the sinks are horrible do not turn on the water while you are dressed will splash over you. I also had a teenage boy who was very bored.”

Mar 27, 2008 by Brian from Eureka, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The Rock and Roll Motif.
• Room had water drip, coffeemaker didnt work.

“Stayed in room with double queen, coffeemaker didnt work, small drip leak in bathroom. Room clean, staff excellent, parking is expensive 45/night but you get in an out privilege.”

Mar 24, 2008 by Laura from Peoria, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean and fairly quiet for Michigan Ave.
• No in-room wireless internet. Cheap furnishings.

“We had excellent service, no waiting for check-in and a very short wait for our car at check-out. The hotel was quiet and clean, though the decor and furnishings seemed a little cheap. Overall, we had a quiet, comfortable and convenient stay. We would have liked it if the rooms had wireless connectivity for us to use both computers simultaneously, but it wasn't a big problem. I would stay again.”

Mar 13, 2008 by Jim from Overland Park, KS
Overall Rating: 8
Cleanliness:[10] • Staff:[7] •

• Location to downtown.
• Room furnishings pretty stark and cold but it are the style.

“Good location and friendly staff. Style and accommodations more focused on being hip than comfortable. For a four star rating not nearly as plush as other four star hotels.”

Mar 8, 2008 by Katie from Moline, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• Fabulous location. Right next to Mortons.
• No drink menu.

“This hotel is in a wonderful location and was a great value for our money. The room was very nice and clean.”

Mar 5, 2008 by David from San Antonio, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful. When a light bulb went out they were super quick to replace it. The room was very clean.
• The room was very dark and the furniture looked cheap. I'm no interior decorator, but it just seemed like the room was trapped in a time warp.

“In general, I like the hotel staff because they were very friendly and helpful. They even called once to make sure everything was suitable. The room was very clean, but it was dark and the furniture looked cheap, the kind that you can peel off the fake wood to expose compressed particle board; silvery, plastic end tables; and a fake rattle skin fabric. That kind of stuff doesn't bother me, but the room looked outdated. There were a couple of times that I could smell smoke, even though the room was supposed to be smoke free. If you can live with these minor flaws, the hotel is in a great location and you can walk to some fine restaurants and other tourist attractions. They also have some cool memorabilia in the hallways.”

Feb 28, 2008 by Terry from Glide, OR
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[10]

• The sipping room staff and maid service was attentive friendly and helpful.

“A dozen roses paid for and never received, all concerned agree these flowers we're never delivered to my room but two weeks later, several calls and I have yet to see a credit for the florist charges of $91.75. We we're booked into a 2 kings instead of, a suite and a king and had to call to remedy that error before we even arrived in Chicago. We had to micromanage the affairs of guest services constantly and had to have several erroneous charges removed from our bill. Different stories for errors on our bill from front desk-concierge-and guest services. Cold food served at breakfast. Audio systems that we had to wire to enjoy the so-called state of the art entertainment center (less than an impressive sound system for a place that calls itself the Hard Rock Hotel). Broken blinds in suite room which made it difficult to sleep in after late night concerts and clubbing in the city. The location, historic building (Union Carbide building), beautiful view, pleasant housekeeping and sipping room staff we're the highlights of our stay. While the stress of repeated errors and disregard for client charges prevent me from recommending this hotel to others.”

Feb 28, 2008 by Amanda from Kansas City, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[8]

• Convenient location.
• Disorganized check-in.

“We checked in the room they moved us to had someone else's luggage in it. When we called the front desk they told us to put the stuff in the hall and they would get it, no one was supposed to be checked into that room. That night when we came back after dinner at midnight there was a man at the door trying to get into his room. We told him what had happened and he went to the front desk. When we were in the lobby in the morning I overheard someone else saying they were given the wrong room upon check in.”

Feb 26, 2008 by Lisa from Frankfort, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was extremely up 2 date, and the employees have NE info on stuff 2 do around there!
• They didnt have a pool.

“The hotel room was very modern, there wasnt a lot of good lighting except 4 in the bathroom but where else does u really need it! We needed more towels in the room but room service ran more right up so no probs there. Over my entire partner an I would definitely stay there again and have already recommended the hard rock hotel to others. Star there its an awesome place.”

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Amenities at Hard Rock Hotel Chicago, Chicago

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable