The Palmer House Hilton

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User Reviews for The Palmer House Hilton, Chicago

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Oct 30, 2009 by Julia from Valparaiso,IN
Overall Rating: 10

• Willingness of the staff to go the extra mile.
• It was perfect.

“Until I told my mother, with whom I was traveling, that we would stay at the Palmer House, I did not know it was where she and my very recently deceased father had honeymooned 56 years ago. I shared this with hotel staff the day before we were to arrive, and offered to pay for an upgrade or something special. They put us in a beautiful suite and truly seemed delighted to have her back. It meant so much to her and helped us create new memories while cherishing the old. Aside from all that, the hotel is absolutely beautiful!”

Oct 28, 2009 by Amy from Batavia,IL
Overall Rating: 6

• Beautiful lobby, comfortable bed.
• Very thin walls - could hear guy throwing up next door.

“Lobby is gorgeous, rooms are small but that is expected with a historic hotel. Staff is friendly and helpful. Downsides: extremely slow elevators, dingy bathroom, very thin walls - could hear people on one side going at it and guy on the other side throwing up.”

Oct 28, 2009 by Marty from Nashville,TN
Overall Rating: 9

“Amazing lobby, nice looking, and a masculine room. The room was a bit small, but it was spacious enough to be fully functional for two people.”

Oct 28, 2009 by Diana from Alsip,IL
Overall Rating: 9

• The decor and knowing that this hotel has history.
• Not enough people working at the registration desk.

“Having never stayed at the Palmer House, this was indeed a treat. The hotel has a lot of history in Chicago and they definitely put forth a lot of effort to make sure guests are comfortable. If I could afford to, I would stay here more often.”

Oct 26, 2009 by Ron from Knoxville,TN
Overall Rating: 2

“Great hotel.”

Oct 20, 2009 by Kathy from Huntington,IN
Overall Rating: 10

• Beautiful good location.
• Did not like paying extra for the internet service.

“Beautiful, old hotel with wonderful courteous, professional staff. We even had a housekeeping take her time and show us a couple of the conference, ball rooms. She was very pleasant and helpful and proud of her work environment. We ate in both of the restaurants they had and they were very elegant, great service, and food.”

Oct 18, 2009 by Barbara from Fond Du Lac,WI
Overall Rating: 10

• Pleasant updating, but maintained authenticity.
• Double beds instead of queen beds.

“A pleasant hotel with attentive staff.”

Oct 16, 2009 by Telin from West Lafayette,IN
Overall Rating: 7

• Convenient location and luxury lobby.
• The accommodations are less than other hotels, and the facilities are pretty old.

“The hotel is at a great location with luxury lobby and other accommodations like spa or fitness center. But everything in the room costs you, e.g. a coffee maker. In the room we stayed the toilet was almost out of toilet paper, and there's no spared roll. Overall, great location, great hotel, and if you are rich, it's perfect.”

Oct 13, 2009 by Brian from Fishers,IN
Overall Rating: 10

“We love the Palmer house. It is a great location and beautiful elegant hotel. The lobby is breathtaking. The staff are always top notch!”

Oct 12, 2009 by Jamie from Avondale,AZ
Overall Rating: 8

• The lobby was beautiful.
• The room was somewhat drab.

“The lobby was beautiful and the staff were friendly and helpful. We never got through to the concierge on the phone and when we went down to the lobby we had to wait 15-20 minutes at least to talk to someone. And then we got bad recommendations to places to see/eat at few different times.”

Oct 12, 2009 by Nicole from Broomfield,CO
Overall Rating: 8

• Public Areas are beautifully decorated and clean.
• Rooms are very small and everything is an extra charge.

“The Palmer House hotel is in a great location with beautiful decor throughout the common spaces. However, the standard room rate is more when you consider that they charge you extra for every amenity. If you use price line, then it's a good deal. If you pay any other way, it's a very poor value.”

Oct 11, 2009 by Cynthia from Pacific,MO
Overall Rating: 1

• Clean, nice staff.
• No coffee pot, hard to get around, no ice machine to be found, no reasonably priced food in hotel.

“This hotel is for wealthy people. All the fancy decor and expensive things are not what I want.”

Oct 10, 2009 by Shemen from Chicago,IL
Overall Rating: 4

• The lobby looked fabulous.
• THe room was too small.

“I will not go to this hotel again. The rooms are so small, and the television is not modern enough for the price. It failed my expectations.”

Oct 9, 2009 by Carolyn from Wauwatosa,WI
Overall Rating: 10

• Location.
• Size of room was small.

“Excellent location.”

Oct 9, 2009 by Guillermo from Columbus,OH
Overall Rating: 9

• The lobby is stupendous.
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“The Palmer house is and old school classic in the truest sense - the gilded lobby is at once comfortable and formidable - a gem from the golden era.”

Oct 8, 2009 by Tammy from Indianapolis,IN
Overall Rating: 10

• Great location and
  beautiful hotel.
• Small bathrooms.

“Loved it.”

Oct 6, 2009 by Dot from Long Beach,CA
Overall Rating: 9

“Beautiful hotel lobby, terrific staff, beautifully decorated rooms, but small and room looked out into another room.”

Oct 5, 2009 by Jen from Northville,MI
Overall Rating: 9

• Great atmosphere with very unique style.
• Expensive valet parking.

“The Palmer House Hotel is a beautiful hotel. The decor was from another era, much different than your run of the mill hotels. The location was great, right off of the El as well as within walking distance to Michigan Avenue and Centennial Park. I would definitely stay here again.”

Oct 4, 2009 by Timothy from Oconomowoc,WI
Overall Rating: 9

• Class
• Ignored my status as a Hilton Honors member at the Silver level.

“A great property. My only complaint was my comment above. The week before I rented a room through Priceline at a Hyatt and they did recognize my status with their frequent stay club PLUS I earned points with my Priceline stay. Hilton should reconsider ...”

Oct 3, 2009 by Wayne from Augusta,MI
Overall Rating: 10

• Very clean.
• We liked it all.

“Every thing was just right.”

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Amenities at The Palmer House Hilton, Chicago

24 Hour Front Desk AM/FM Alarm Clock Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable

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