Embassy Suites Hotel Chicago Downtown

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User Reviews for Embassy Suites Hotel Chicago Downtown, Chicago

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Apr 25, 2008 by Del from Redford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, quiet, clean, comfortable, free parking, friendly staff.
• As a senior it was hard to get out of the swimming pool.

“I would recommend Embassy Suites-Chicago most highly. Location was central to the north of the river area and made everything easily accessible by foot. Also, the parking was complementary.”

Apr 22, 2008 by Colleen from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Every staff member was very friendly and helpful!

“Great hotel, great location, amazing service!”

Apr 20, 2008 by Emilio from Bloomington, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room space.
• No room bar.

“Overall good with large accomodation area but no bar.”

Apr 2, 2008 by Candi from Caledonia, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The breakfast.
• Difficult to get extra wine glasses for the room.

“Embassy Suites on State street is a terrific location for shopping, dining and sightseeing.”

Apr 2, 2008 by James from Ofallon, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[6]

• Location and size of room.
• Staff appeared very unorganized and not very friendly, room was not the cleanest.

“This hotel by far was the worst in customer service, taste of food and cleanliness. Staff was very unorganized.”

Mar 29, 2008 by Mary from Olympia Fields, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The inside of the hotel was beautiful, full breakfast, manager's snack, and hospitality of staff.
• There is nothing I didn't like.

“The decorations are colorful and beautiful. The room offers the comfort of home with all of the amenities. All of the staff was friendly including the valet. To sum up all of my and my husbands needs where met very well.”

Mar 27, 2008 by John from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great atmosphere with spacious living accommodations.
• High cost of parking.

“Well maintained facilities with many extras from long hours for pool; great breakfast setup and food. Checkout and in very fast and well done. Rooms very comfortable with probably the most comfortable king size bed ever found in a hotel.”

Mar 27, 2008 by Yh from Notre Dame, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[10]

• Great breakfast, great room for 2 people.
• The concierge is a little brusque.

“Great breakfast, nice spacious room for two people and the pools convenient.”

Mar 26, 2008 by Kara from Grand Rapids, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary breakfast was phenomenal.
• Valet parking was too expensive.

“Embassy Suites was located centrally so it was easy to get to museums and shopping centers. The staff was friendly and helpful, with the concierge making sure we were seated quickly at the hotel restaurant in order to meet our theatre time. The room was clean and a nice view. The hotel lobby and the breakfast area had a wonderful, outdoor garden feeling, which is perfect for families or older couples.”

Mar 26, 2008 by M from Coralville, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great breakfast and rooms were surprisingly quiet.
• Can't think of anything!

“It was a great trip; the reception and breakfast was great. Pool was warm; room was clean and comfortable. Location was great. No complaints at all!”

Mar 15, 2008 by Erica from Racine, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location and spacious.
• Could not switch to a king bed.

“It was very nice, surpassed our expectations. Large room, amenities and great location.”

Mar 14, 2008 by Ping from Bloomington, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good location, great convenience, spacious interior, hot spa, HDTV and delicious breakfast (free).
• Parking is a bit more expensive, and internet comes with charge.

“Pros: good location, great convenience, spacious interior (I really liked the design of the interior of the building), friendly staff, hot spa, HDTV and delicious breakfast (free). Cons: can't complain about such a nice hotel. I extend my stay right after I checked in.”

Mar 12, 2008 by Leslie from Fishers, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Loved the free breakfast and the location.
• Noise from adjacent parking garage.

“Loved the downtown Chicago location, you can walk to most everything! Enjoyed the free breakfast buffet. Really liked the adjoining living room with sofa and 2nd (flat screen) TV and the microwave & mini-fridge.”

Mar 12, 2008 by Michelle A. from Eden Prairie, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[6]

• Two room suite was nice. Cocktail reception & breakfast great! Bell/Doorman friendly and helpful.
• Children running wild, overtaking hot tub & price of parking $40, Very expensive! Front desk rude!

“We enjoyed our stay at the Embassy Suites but because we were looking for a lower budget hotel, we were on a lower budget. We got the hotel room upgraded and only paid $59.00, but then we came to find out it was $40.00 to park a car. And we had two. That pretty much took up our budget for the rest of the trip so we were unable to do a few things we wanted to do. Would have been nice to know parking was that expensive. Also the hotel was overrun by children with parents and hotel staff not keeping them in line. The hotel tub had at least 8-12 children in it at all times, even late at night. We were really looking forward to enjoying relaxing in the hot tub for a while after such a long trip (7hr drive).”

Mar 9, 2008 by Lissa from Jonesboro, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fabulous bed!
• I can not think of anything.

“I enjoyed my stay. The staff were helpful, my room was nice. I had definitely stay here again.”

Mar 7, 2008 by Jessica from Grandview, MO
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[8]

• Was in the heart of downtown.
• Cost of parking was the same as the room for 3 days!

“Overall I would never stay in this hotel again. The cost of parking was $40 a night even being a paying customer for the hotel! Every time we checked our bank account there was another unexpected charge from the hotel of which we had to call and argue. Even being home for 3 days we are still finding charges popping up. The only good thing about this place was the location as it was convenient for site-seeing.”

Mar 6, 2008 by Marge from Evanston, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location, breakfast, front desk.
• The lighting in the lobby and other public spaces was very dim. Not enough seating in lobby.

“Will gladly return. Great location and staff. Wish the lighting in public places was not so dim. Made reading and knitting nearly impossible. Also wish there were more than 4 chairs in the lobby and more comfortable chairs near the bar. Guess they'd rather people didn't linger, but other than that, had a great time and hope to return soon.”

Mar 6, 2008 by Laurie from Bettendorf, IA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[10]

• Nice manager's reception and breakfast. Good room size.
• We almost had to take a smoking room because we were not able to specify. Room heater did not work until after maintenance was called.

“Hotel is located in a prime downtown location. Parking is too expensive, but amenities were nice.”

Mar 6, 2008 by Kristi from Broadview Hts., OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, friendly staff, excellent breakfast.
• Parking was expensive.

“The hotel was perfect for my family who was in town for a long weekend. Great location close to the Magnificent Mile and less than a block from the Red Line. We had a very clean and comfortable two room suite which provided space for the four of us. My son particularly enjoyed the cooked-to-order breakfast each morning of our stay. The only drawback was the cost of the parking ($40/night) but this is typical of all hotels downtown. I would whole heartedly recommend this hotel and will likely stay here again on our next visit.”

Mar 6, 2008 by Dave from Ada, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• NA.
• Room by elevator.

“No problems, which was nice.”

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Amenities at Embassy Suites Hotel Chicago Downtown, Chicago

24 Hour Front Desk Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Shops/Commercial Services Television with Cable