Embassy Suites Hotel Chicago Downtown

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User Reviews for Embassy Suites Hotel Chicago Downtown, Chicago

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Oct 28, 2009 by Patrick Johnson from Indianapolis,IN
Overall Rating: 2

• Manager evening get together and the morning breakfast were great.
• Communication failure / bed accomodations were terrible.

“Very pleased with most of our stay. But the hotel could not assist me with information about bed arrangement until we arrived on site. Also, the pull out couch mattress was like a bedspread and not a mattress. House keeping answer was just throw another mattress on the bed. There there was no place to sit because we could not fold up the bed. Problem after problem I had to resolve.”

Oct 18, 2009 by Fred from Springfield,IL
Overall Rating: 10

“Hotel was clean and right in downtown. We were able to walk to all of the good sites easily. Breakfast was wonderful and free.”

Oct 13, 2009 by Mark from Lexington,TN
Overall Rating: 10

• Staff was very friendly.
• Parking price high.

“Loved the stay.”

Oct 1, 2009 by Adele from Peoria,IL
Overall Rating: 10

• I was very impressed with the quality of hotel for the price that was payed. Exceptional.
• We were unable to use the cleaning services as the time they came by was not conducive to our plans.

“This hotel was wonderful and for the price unbelievable.”

Sep 26, 2009 by Dorothy from Portland,OR
Overall Rating: 9

• Excellent location, restaurants and shops very close by, excellent breakfast buffet saved time.
• The expensive parking --cost more to park the car than it did to rent it.

“A good choice for families. The breakfast buffet, with cooked-to-order omelets, was very nice and served with real dishes and flatware, not plastic. The location was excellent and it was very easy to get back onto the freeway to the airport. A nearby grocery store would make it easy for a family to have a snack or light meal in the suite. There was a microwave and refrigerator, as well as a dining table and four chairs. The table did double-duty as a desk.”

Aug 26, 2009 by Lisa from Chicago,IL
Overall Rating: 6

• Center of Downtown Chicago hustle and bustle. Great restaurants in walking distance in each direction.
• The staff could have been more friendly overall. There were some overly great and others unconcerned.

“This hotel is beautiful. The lobby is open and has a waterfall.”

Jul 19, 2009 by Bryon from Buchanan,MI
Overall Rating: 1

• Clean rooms, nice layout of room.

“Hotel was great.”

Jun 25, 2009 by Sarah from Brooklyn Center,MN
Overall Rating: 9

• It has a mini-fridge and microwave. Great!

“This is a great hotel especially if you're staying for more than a few days. No, you don't get the same feeling as cute little boutique hotels, but the room was spacious, clean, had nice amenities, and was a comfortable place to relax after a day of sightseeing.”

Jun 1, 2009 by Jeannie from Chicago,IL
Overall Rating: 2

• Good breakfast.
• Didn't have a really good feeling about the place.

“Cell phone got stolen out of car because parking valet left the door open on our car. Cost too much to park there also. Room was OK but nothing special. AC didn't work well except in bedroom.”

May 30, 2009 by Barbara from Essex,MD
Overall Rating: 7

• I loved the breakfast and the open area inside the hotel.
• The manager at the desk treated me poorly when I checked out.

“The help at this hotel was very friendly, the person who carried our luggage, parked our car, and cooked the short order breakfast. We tipped most of them most of the time. The actual staff at the counter was OK. When checking in they were good, however, when checking out I had the most rude person ever. I tried to pay my parking the way the valet told me to the night before and the manager was rude. None else was around and I was not dressed up at the time, I think that is why. It was pretty early in the morning and I was trying to check out so I could drive home. the valet gave me an hourly parking ticket since I brought my car in so late and was leaving within 12 hours. Even though it meant I would have to stop at the counter before leaving, I did it since it would save me over $15.00. The manager told me I had to pay the $44 overnight fee, which was fine. I tried to tell the manager that I didn't mind paying that, if that was the policy, but that they should notify the valet employees so that everyone could deliver the same information to the guests. The manager acted very unprofessionally and was rude. I looked at her name tag so that I could complain to the manager, then I read the sign posted with the manager's name, and it was hers! I told her I had had a wonderful stay for four nights at that hotel, and I didn't want to leave arguing. I didn't mind paying the extra money, that wasn't a big deal, but that the valet had actually taken my valet ticket back from me and gave me a white hourly ticket. Now I'm getting a story from her that that isn't allowed. It was very frustrating!”

May 29, 2009 by Sue Ellen from Indianapolis,IN
Overall Rating: 10

“Wonderful hotel with a great location.”

Apr 21, 2009 by Susan from Oconomowoc,WI
Overall Rating: 9

• Comfortable beds, spacious room, friendly staff, and quiet rooms.

“Absolutely the most convenient downtown Chicago location - walking distance to Michigan Avenue, and right across to the L. Very friendly staff at every point along the way, clean rooms, and great breakfast.”

Apr 13, 2009 by Jay from Lansing,MI
Overall Rating: 10

• Close to all downtown attractions!
• Getting the car from valet to return home was a little difficult, just give a little extra time.

“Locations is great, restaurant is above average, the free breakfast was better then most I have paid for. The room was large enough for the wife and I to have our own king sized bed and the kid slept on the sofa bed and had a great time.”

Apr 8, 2009 by Cheryl from Betnon,LA

• Great location, suite with refrigerator, free hot breakfast, nightly reception with free drinks and food.

“Very nice hotel with all suites. Free breakfast, and free evening reception. A hotel with all the perks.”

Apr 8, 2009 by Asma from Ada,MI
Overall Rating: 10

• Location and great breakfast.
• Shower drain was blocked.

“Over all very good for the price.”

Apr 1, 2009 by Sidney from Chicago,IL
Overall Rating: 10

• Breakfast.
• There was nothing I did not like.

“The staff was excellent.”

Mar 26, 2009 by Wendy from Bettendof,IA
Overall Rating: 9

• The staff was great.
• The hotel is not high luxury but nice.

“Hotel is in a fantastic location. They offer free breakfast and manager's reception. The staff is really really helpful and friendly. The restaurant Osteria Via Stato is great and located right off the lobby.”

Mar 17, 2009 by Chris from Acton,MA
Overall Rating: 3

• The room was spacious.
• Exercise room had damaged equipment, no thermostat in the room.

“Overall I am not particularly pleased. I attempted to get a workout in the first day I was at the hotel, and the exercise bike was malfunctioning as a result of damage. I called maintenance and 20 minutes later someone arrived. Unable to fix the machine, he left and brought back another individual who rather than fix the machine. Additionally, there was no thermostat in my room, or if it was there I could not find it and when I called the front desk to ask, the phone just rang 8+ times before I gave up. Even though I had stayed in a non smoking room, I discovered on Friday that the duvet cover on my bed had a cigarette burn/hole in it! Two days after I had called regarding the exercise bike, I returned to the exercise room to find that the machine still had not been fixed. Lastly, I got a message the day I left that a bracelet had been found in my room, was removed from my room, and I could only have it back if I gave a detailed description of the item. I am male, I don't wear bracelets, but I do share bags/luggage with my girlfriend. How am I supposed to know if one of her things fell out of my bag, and how am I supposed to provide a description? When I tried to explain that, I got attitude from the security people. Perfect ending to a terrible stay.”

Jan 22, 2009 by Steven from Taylorville,IL
Overall Rating: 8

• Great location, rooms were nice and large.
• Parking was expensive.

“Great downtown location, friendly people and nice amenities made for a nice family weekend in Chicago. The hotel offered free drinks in the evening and a free hot breakfast each morning. Room was clean and quiet and comfortable for kids and adults alike.”

Jan 3, 2009 by Maxine from Chicago,IL
Overall Rating: 9

• The atmosphere, the manager's reception and the breakfast.
• Nothing.

“Hotel was what I expected; was clean, staff was attentive, was very happy with accommodations.”

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Amenities at Embassy Suites Hotel Chicago Downtown, Chicago

24 Hour Front Desk Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Shops/Commercial Services Television with Cable

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