Omni Ambassador East

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Oct 24, 2009 by Julie from Keokuk,IA
Overall Rating: 9

• The famous pump room lounge.
• Our room could use new wallpaper / paint job.

“Overall I was very pleased that was the first time I used Priceline so I was a little skeptical but great place. Would stay again. The bath tub was a little steep for my 88 yr old grandma but we managed fine great service although we were not going to be hanging out much at the hotel. I was traveling with 2 senior family members and we had lots of things to see in the windy city very memorable trip. Thanks!”

Oct 15, 2009 by Nora from Bloomington,MN
Overall Rating: 10

• Great location, loved surrounding neighborhood, great staff Great location, loved surrounding neighborhood, and great staff.
• Nothing, met all expectations.

“Service was excellent and the neighborhood was great, just out of the hustle and bustle of downtown, but within easy walking distance of many restaurants and bars and other services. Staff was very helpful.”

Sep 27, 2009 by Bob from Corinth,MS
Overall Rating: 8

• Location was in quiet neighborhood area.
• Small room with no chair other than desk chair.

“Older hotel that has been brought up to date. Exercise facility was sparse. Bar area was quiet and dark.”

Sep 22, 2009 by Paul from Eureka Springs,AR
Overall Rating: 4

• Wonderful lobby and easy to get to.
• Dirty. Cockroaches and outdated fixtures.

“The hotel was not what I had expected. The room carpets were very dirty. My feet were black on the bottom. If I went with out socks and shoes in the room. I had multiple cockroaches crawling up out of a covered hole in the bathroom floor. The TV was small and CD player didn't work . The gym area was not maintained and the equipment in bad shape. I would not stay at the hotel again in its current condition.”

Sep 14, 2009 by Pat from South Bend,IN
Overall Rating: 6

• The Pump Room was the best experience. The bartender was the greatest.
• Tiny rooms and we were put by an elevator shaft that kept me awake all night.

“The location was out of this world. The pump room was excellent. My husband could not sleep because his feet hung over the bed after being told we were being given a queen bed, since they had no king. Our room was next to the elevator shaft and the noise kept us awake throughout the night. I had to get up at 4 am to run a half marathon and literally got no sleep.”

Sep 2, 2009 by T from Milwaukee,WI
Overall Rating: 9

• High class staff.
• Cleanliness of carpets and bathrooms.

“Overall a great stay in a SWEET part of the city. High class treatment but no wi-fi?? Upgrade to a suite for sure!”

Sep 1, 2009 by Jamie from Rochester,NY
Overall Rating: 9

• Great location, historic hotel, big rooms.
• At this star level Internet access should be free and hotel does need some updating.

“Overall fantastic, but I have never stayed at a hotel at this star level that charges for Internet access. Carpets and TVs in the rooms need a serious upgrade.”

Aug 30, 2009 by Larry from Winnipeg,Canada
Overall Rating: 10

• The room and location was good and the staff were excellent and helpful.
• Nothing.

“The hotel was more than I expected and the staff were very helpful and provided excellent service to us.”

Aug 17, 2009 by Melanie from Scotch Plains,NJ
Overall Rating: 9

• Great location in a safe area and comfortable0
• Some furniture was old and could be updated a little.

“We enjoyed our stay at the hotel. It was a convenient location to the CTA Red Line as well as 2 blocks away from a bus stop that runs up Michigan Avenue. Very old hotel with lots of history - visit the Pump Room and it's famous Booth #1. Friendly and helpful staff.”

Aug 14, 2009 by Beverly from Holbrook,NY
Overall Rating: 8

• Service and location.
• Old furniture, sheets not did not fit properly.

“Location was great, price and service were wonderful. Rooms need to be updated,( chair had large tear in arm and furniture was old and scratched.”

Aug 11, 2009 by Elaine from Collingwood,Canada
Overall Rating: 8

“The staff was very friendly and the lobby was nice. The rooms need to be updated and we received our wake up call 5 hours early, at 4:30am.”

Aug 1, 2009 by Whitney from Gales Ferry,CT
Overall Rating: 5

• The staff were very helpful.
• Rundown and poorly kept up. Not 3.5 stars.

“The only thing 3.5 stars about this hotel are the available amenities. The lobby was well kept and gives a very nice 1930s feel. The problem starts when you get to your room. Carpet ripped with stains all over, must be at least 20 years old. Repairs to room looks like a poorly trained handyman took care of it with parts found from the garbage. The chair, ripped with filling coming out and stained. The armory, doors ripped off leaving chunks of partial board exposed. The tub, maybe white once but now brown. The bathroom grout brown and filthy. Stains on the walls, looks like the wallpaper is about 20 years old. Rest of the furniture in the room, chipped and old. Poorly kept up facility. Staff were very friendly.”

Aug 1, 2009 by Flor from Rochester Hils,MI
Overall Rating: 10

• The history behind it and that it's an American historical hotel
• it did not have a pool

“The Ambassador East was a very nice hotel with a rich history of celebrities staying and dining there. I would've preferred it had a pool but I will definitely consider staying here again even though it doesn't. The rooms were clean and linens were clean and had white down comforters instead of icky bedspreads. The hotel staff was very accommodating and gave a tour to a group of senior citizens.”

Jul 31, 2009 by A from Sioux City,IA
Overall Rating: 6

• Great Location, staff was very good.
• Should not be a 3-1/2 star hotel

“After I booked this trip I was severely upset with my first Priceline experience. There is no way a 3-1/2 star hotel has no swimming pool, no free interet service, and is labeled by many on this site as "outdated and disgusting". I called Priceline and argued with them about this for 45 minutes and they still declined to cancel my reservation. When we got to the hotel we were pleasantly surprised at the good location. The rooms were outdated but it's a historic district. The TV/cable was bad, but we didn't come to Chicago to stay in the hotel. The room was clean and the staff was very good. The stay was not a disaster experience as some other people described, and for that I was pleasantly surprised. Back to my initial argument with Priceline-- this is NOT a 3-1/2 star hotel. When I travel for work I stay at Super 8, Comfort Inn and other economy hotels all the time. To me a 3-1/2 star hotel should be much better than this. This hotel has less emenities than the economy hotels. There should be deductions in the ratings for the things the hotel DOES NOT have. Seems to me that because they overcharge (regular room rates are like $200/night), high priced mini-bar, valet, and a restaurant in the lobby they are entitled to higher rating with Priceline.All in all the stay was okay. Nothing against the hotel, I would stay there again, but for less money since it's not 3-1/2 stars. Priceline needs to be improve their ratings system.”

Jul 17, 2009 by Jim from Vernon,CT
Overall Rating: 10

• Convenient to the beach, the subway, great restaurants and to a quiet, walkable neighborhood.
• Business center could have used more computers.

“My stay at the Ambassador East Hotel was splendid. She is one of the Grand Dame hotels that you rarely see these days - class, style and at reasonable rates. I was impressed that such a storied past was so well preserved while all of the modern conveniences were readily available. Kudos to your, Ambassador East.”

Jul 3, 2009 by Neil from Brooklyn Center,MN
Overall Rating: 8

• Older hotel with great history.
• Carpets in the room were stained.

“Wonderful old hotel with great history.”

Jun 30, 2009 by from Clearwater,FL
Overall Rating: 10

• This hotel was in a beautiful, residential area.
• This is an older hotel and the rooms, bathrooms are rather small.

“The room we stayed in at the Ambassador East was not big and it seemed old, but was maintained well enough.”

Jun 21, 2009 by Greg from Lake Orion,MI
Overall Rating: 2

• The pump room.
• Bugs all over windows and bed smelled like Mildew. Staff unfriendly.

“The room smelled mildewy, there were nat's on the window sills and bed, torn curtains and the elevators seemed to run 50% of the time. The staff was totally rude. Dirty smelly rooms and arrogant put off staff. I am sad to say the Ambassador has seen its better day and certainly no longer worthy of recommendation nor its 4 star level.”

Jun 20, 2009 by Nancy from Wawaka,IN
Overall Rating: 10

• Very friendly staff, comfortable beds, clean and nicely decorated rooms.
• Nothing that I can think of.

“Great place to stay; friendly and helpful staff; clean and comfortable rooms.”

Jun 5, 2009 by Maureen from Hales Location,NH
Overall Rating: 10

• Loved the location to Lake Michigan, the neighborhood, the ambiance.
• I liked it all.

“Our experience with The Ambassador East hotel was top of the line. We were extremely pleased with everything about it, location to public transportation, the staff, the neighborhood, the room itself. We would love to stay there again.”

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Amenities at Omni Ambassador East, Chicago

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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