The Westin River North

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User Reviews for The Westin River North, Chicago

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Jul 28, 2008 by Kara from Parisr, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• ?.

“This hotel was perfect for our shopping trip along the Magnificent Mile and of course American Girl. They also were extremely helpful in setting us up with a cab to go see our favorite "Cubs" at Wrigley. Will definitely stay at the Westin again on our next trip to Chicago.”

Jul 15, 2008 by Jim from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding value, great location, top notch staff, can't wait to go back!
• $42.00 valet parking! Next time, I'll take the train.

“Outstanding value. The most comfortable bed I have ever had in any hotel, period. Great staff, great location, I am already planning my next stay!”

Jul 14, 2008 by Mark H. from Clinton, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, had a good view of the river.
• Shower floor needs work, requested foam pillows twice before receiving them.

“Hotel location is good and rooms are nice.”

Jul 3, 2008 by Barbara from Centennial, CO
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location was excellent for our stay.
• Phone unplugged, remote under bed, not advised of $10 fee for workout room.

“It was fine, not the best for a 4 star hotel. The lobby seemed dark, the lounge waiter was unfriendly. But, it was a great location and we didn't spend that much time at the hotel itself.”

Jun 16, 2008 by Arlene@Njc-Ids.Com from St. Louis, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[3]

• The decor was pleasing.
• The location was off the path I had expected.

“This hotel was great.”

May 29, 2008 by John from Rock Island, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No swimming pool.

“The staff was the friendliest that I've found in the Chicago area. Every staff member that you came in contact with made you feel welcome.”

May 28, 2008 by Dan from Detroit, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• George the concierge was most helpful.
• Noisy neighbors too easily heard.

“Good location. Nice facility. The room cleaning did not interfere with our activities. I'd go again.”

May 27, 2008 by Ken from Niles, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best room we have ever stayed in, over looking the river.
• Nothing.

“We have stayed at a lot of 4 and 5 star hotels in Chicago, we found this one to be one of the best. We will stay there again.”

May 26, 2008 by Carrie from Sioux Falls, SD
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• It was nice.
• The concierge was not very helpful.

“Overall was a nice hotel we would stay there again, but not need to ask the concierge anything.”

May 22, 2008 by Matt from St. Charles, IL

Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and view.
• Light switches are to figure out.

“This was a fantastic hotel and I would stay here again.”

May 21, 2008 by David from Miami, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location, friendly staff.
• Room style, amenities.

“Nice hotel but I would not consider it a 4 star, more like a 3 star.”

May 20, 2008 by Chris from Lebanon, IN
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location.
• Valet parking. They wrecked my car $6,000 damage! Ruined the stay.

“This will depend whether I receive satisfactory treatment with regard to the wrecked vehicle. I am extremely mad, right now, due to the damage. For such a high end hotel, I would have thought the valet service would have hired careful drivers. I am now left to pick up the pieces, i.e. getting estimates, probably having to argue with an insurance company over the repair costs, setting up repair times, losing the use of the vehicle, etc. I have better things to do and should not have to deal with these issues. The valet service will just turn over matters to their insurance company and go about their business.”

May 20, 2008 by Mary from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great room; great food; great location.
• Restaurant was closed; had to eat in the bar.

“Nice hotel, reminiscent of the old Nikko that this property was in the past. Nice menu, though had to eat in the bar because the restaurant was closed.”

May 15, 2008 by Tina from Granite, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything.
• N/A.

“Besides that everything else was great and would stay in again thank you.”

May 15, 2008 by Vanessa from Fox Lake, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view for the price nice bathroom.
• Nothing.

“Chic and modern, quiet, sophisticated. Friendly staff, wonderful room service. Cozy bed and nice TV. Big shower. Loved the Starbucks coffee maker in room.”

May 7, 2008 by Kelly from New Lenox, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very impressed with our room and the view afforded. Wonderful guest service.
• Can't say anything negative.

“My husband and I were very impressed with everything this hotel offered. The staff was friendly, the accommodations were luxurious, the location was fabulous for what we had planned to do.”

May 2, 2008 by Shawna from Cumming, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Excellent response from service staff.
• Nothing.

“I would recommend the Westin river north in Chicago to anyone traveling in the area. It is convenient to many attractions, within walking distance of great shopping and restaurants and has great views of the river and downtown.”

May 2, 2008 by Norm from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Perfect for the business traveler.
• None.

“Worth the stay in a modern, professional hotel.”

May 1, 2008 by Suba from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Free upgrade to a club room which had free wine, water, etc and a great view.
• Nothing.

“The Westin on North Dearborn is located across from the House of Blues and a few blocks' walk from the famous Magnificent Mile on Michigan avenue so it's a great location. Most rooms overlook the river, which enhances your experience. The staff is extremely courteous and friendly. I have always liked the Westin's beds and shower heads and this one was no exception. The food is decent - but their room service hot chocolate is the absolute best! Finally, the decor is modern, chic and stylish - be it the elevators or the lobby and I fell in love with the hotel!”

May 1, 2008 by Anne from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff.
• Parking charge.

“A very friendly and comfortable hotel. The parking and restaurant were very expensive, which was a surprise, but other than that, a great place.”

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Amenities at The Westin River North, Chicago

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services