The Westin River North

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User Reviews for The Westin River North, Chicago

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Dec 15, 2009 by Koss from Canada,CA
Overall Rating: 7

• Location, decor of lobby.
• Rooms were okay. More a 3 star than a 4 star.

“Location couldn't be much better, lobby/public areas are very nice. Rooms seem more like 3 star than 4 star. Wallpaper peeling, ripped rug, etc.”

Dec 15, 2009 by Tracy from Madison,WI
Overall Rating: 9

• Good view from the room.
• Parking is way expensive.

“Hotel was great - beautiful, big rooms, nice lobby area. Parking was ridiculously expensive - $50 for 24 hours.”

Dec 9, 2009 by Linda from Stevensville,MI

• View of river, spacious room.
• Some noise from plumbing.

“Wonderful weekend stay - convenient and luxuriously comfortable.”

Oct 28, 2009 by Jana from Indianapolis,IN
Overall Rating: 5

• Good location.
• Not enough towels, bathroom not up to standards.

“While we were there a power outage occurred for an entire day.”

Oct 8, 2009 by Dan from Fort Worth,TX
Overall Rating: 10

• Staff upgraded us to an executive suite at 1:30 AM.

“The Westin was a beautiful hotel with comfortable and well appointed rooms. Staff was friendly and helpful.”

Sep 19, 2009 by Roger from New Albany,IN
Overall Rating: 7

• The location was a great central location in Downtown Chicago.
• The valet parking was expensive. The desk staff was a bit ill tempered.

“We really liked the location and the room was pretty good. However having stayed at other 4 star hotels, I don't think the room was at that level. Valet was expensive, but I would say they were very efficient no matter what time of the day or early morning we returned. The desk staff was not particularly friendly.”

Aug 27, 2009 by Larry from Springfield,IL
Overall Rating: 9

• Location to downtown Chicago.

“I would stay here again.”

Aug 7, 2009 by Lisa from Osceola,IN
Overall Rating: 7

“The hotel was perfect! The front desk personnel were AWFUL! Not helpful, friendly, or professional.”

Jul 24, 2009 by Anoop from Woodridge,IL
Overall Rating: 9

• Clean rooms, downtown location

“Clean rooms, downtown location. Good for the price I paid on priceline”

Jul 23, 2009 by Greg Strahan from Owensboro,KY
Overall Rating: 10

• Proximity.
• Nothing.

“Excellent facility and first class. The staff was very nice and the room was perfect. Our room was right on the water and had a beautiful view of the city. I would recommend this hotel for location.”

Jul 19, 2009 by Thomas from Iowa City,IA
Overall Rating: 2

• Ambiance, location.
• Horrible service/ confirmation arrangements not kept.

“The Westin was an attractive hotel on the inside and it was very clean. However, there were aspects of my stay that left me with a negative view of the hotel. I confirmed the day before and arranged for there to be 2 queen sized beds in Leiu of one king. They did not honor that arrangement and to make things worse, they promised me a roll-away bed and never brought it up to the room. when i went down a few hours later, they explained that they'd run out of roll-away beds hours before we arrived and that the lady at the front desk who had promised me a roll-away was new and doesn't know what she's talking about. Well don't have her working at a 4 star hotel without supervision if she doesn't know what she's talking about. Thus my fiancee and I had to sleep on the floor.”

Jul 12, 2009 by Devon from Arlington,VA
Overall Rating: 10

• The hotel was in a great location, close to the train but far away from the crowds.
• The price of the food was on the very high side.

“The hotel met my expectations and I will definitely stay here again on my next trip to the Chicago area. I just hope I can get a little less expensive room.”

Jul 11, 2009 by Bette from Deerfield,WY
Overall Rating: 10

• The staff was extremely friendly and helpful.
• I don't think this hotel had a pool which I was disappointed with.

“It was a very comfortable bed and the hotel room had a view of the river which was nice. Convenient location. Good value.”

Jul 7, 2009 by James from Lisle,IL
Overall Rating: 6

“I was booked at the Westin in North River location. When we checked in we were told the hotel was over booked and we would be moved to the downtown Westin. I booked the room on Monday, and called on Wednesday to confirm the room and hotel, but was moved to another hotel on check-in on Friday. The hotel manager did give us the room for free due to the inconvenience caused us. Please cancel the reservation price you were going to charge us, as we did not have to pay for the room. We had to alter our plans for the evening due to the shifted location.”

Jul 7, 2009 by Yolanda from Detroit,MI
Overall Rating: 8

• The location and the price.
• Had to pay for internet and exercise facility.

“Overall, the hotel was a nice place to reside.”

Jun 28, 2009 by Tami from Westfield,IN
Overall Rating: 10

• Our room overlooked the river.
• No pool.

“Nice hotel and easy access to everything. The kids loved that our room looked over the river that was there entertainment. I only wish they had a pool. We would stay again.”

Jun 23, 2009 by Sean from Midlothian,IL
Overall Rating: 10

• Easy check-in and check-out.
• Could have had more dinning options.

“Clean and comfortable with a great staff. Good location but could have had more dining options with a broader price range.”

Jun 18, 2009 by Eric from Rensselaer,IN
Overall Rating: 9

• Clean!
• Parking was expensive!

“Very nice hotel.”

Jun 3, 2009 by Laura from Bel Air,MD
Overall Rating: 10

• Excellent location, very clean.
• Some of the decor was missing on the walls and the sheets didn't match.

“The main lobby was large, clean and a very social environment. The staff was friendly and very accommodating. The rooms were very clean and nice, however some of the decor was missing from the walls and that took away from how attractive I would rate the room.”

May 19, 2009 by Michele from Benton Harbor,MI
Overall Rating: 9

• Spacious rooms, very comfortable beds, big bathroom.
• Staff not very helpful/friendly.

“The lobby and rooms were outstanding, with top marks for comfort and room layout. The staff could have been a little more friendly and helpful, but other than that the hotel was fantastic.”

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Amenities at The Westin River North, Chicago

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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