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User Reviews for W Hotel Chicago City Center, Chicago

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Dec 10, 2008 by Scott from Lehigh Acres,FL
Overall Rating: 10

• Amazing hotel, great service, very modern and trendy.

“This is a great hotel for younger people. It has a very modern and very trendy atmosphere. The service was impeccable and the staff was very nice and willing to help out in anyway. We stayed in the entry level rooms and it was amazing, the rooms are just as modern and trendy as the lobby and the bed was irresistible. The W will be my first choice of hotels for any of my next hotel stays.”

Oct 29, 2008 by Renee
Overall Rating: 8

• Room size and decor fantastic! Overall hotel ambience very nice.
• Room service expensive and made more than one mistake.

“A lovely, comfortable hotel in a better location than it looks at first. Walking distance to major shopping and attractions. Room size was generous, and rooms very comfortably and beautifully appointed. The overall attitude of the staff generates a desire to please. However, the person taking room service orders was not on the ball. It makes a huge impact on your perception of the overall hotel when you spend outrageous amounts on a small room service request, and they get it wrong. In general, I would recommend the hotel to friends and family visiting Chicago.”

Oct 25, 2008 by Perry
Overall Rating: 7

• Lobby was very beautiful. Staff was very nice.
• Closet was in the bathroom (sink area) and difficult to get at, need to close bathroom door to open closet door, awkward set up.

“Hotel was very nice, it appears that it was an old hotel but they have really tried to update it. View from room not at all appealing faced office building.”

Oct 8, 2008 by Katherine
Overall Rating: 6

• The room was stylish and relatively quiet.
• The room was very small and the public spaces (hallways and lobby) were not lighted adequately.

“While stylish, the rooms were quite small by American standards. The full bed, which we were told would be a queen, was not overly comfortable for two people. The nonstop electronical music in the lobby was okay at night but a bit much in the morning. Some of the public areas were too dimly lit for safety. The hotel is, perhaps, a bit too hip for my tastes, but that's what they strive to be. The staff was friendly and helpful.”

Sep 25, 2008 by robert
Overall Rating: 10

• Location.
• High priced room service.

“Great place, great location, reasonably priced and great ambiance.”

Sep 5, 2008 by Cedric from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[1] • Location:[9]

• The hotel was beautiful.
• Front desk was rude.

“The hotel was beautiful, however the front desk staff was a little rude. I will never stay again.”

Sep 3, 2008 by Katie
Overall Rating: 9

• It was romantic, relaxing and comfortable.

“I have stayed at this hotel before and really enjoyed the experience. The service was great. We had a complementary glass of champagne at the bar and they even made last - minute reservations at a nearby famous Chicago restaurant. I would definitely stay here again!”

Sep 1, 2008 by Liisa from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Upscale, safe and conveniently located in the Theatre District.
• Hallways were a little dark.

“It was great value for the money. We were easily within walking distance of the Sears Tower (4 min), Theatre District (8 min), Millennium Park, Waterfront, and the Magnificent Mile (10 min).”

Aug 28, 2008 by Joshua W. from Canton, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Nice location, very modern.
• Small room, must pay for internet, expensive overnight parking.

“Very clean, modern hotel. Rooms were nice, but small. Everything else cost extra.”

Aug 14, 2008 by David from Indianapolis
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[9]

• Concierge service.
• Everything else - terrible value/ experience.

“The worst hotel experience I've ever had. Arrived with my wife and daughter at 3 PM sharp only to find many of my fellow wedding guests had been waiting for hours for their rooms. Then the W's crack welcome desk clerk, informed me that room belonged to another guest. Ok, fine - I guess I made the whole thing up! Anyway, the clerk managed to find us a room, (after an hour) which we found had 1 double bed, although I had asked for two beds. As it was too late to go anywhere else and make the wedding my daughter slept on the floor. I did ask another clerk if we could at least have a couple of extra pillows and blankets. We were still waiting on them next morning! By the way, the concierge/ parking service employees were friendly and super efficient. In my opinion the head car guy should be running the hotel. I've had better service and treatment at the Motel 6 outside of Muncie Indiana - if you get my drift!”

Aug 13, 2008 by Norma from Marion, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• I liked the location and the coziness of the room.
• I felt like I could not touch things in the room because I thought I might be charge for them. Check in took a long time.

“An overall nice hotel. It was a little too trendy for our liking, but still a nice place to stay.”

Aug 13, 2008 by Christine from Saint Louis, MO
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[7]

• Very nice staff.
• The room was the size of a closet.

“Hotel is good. I had no idea hotels in the US still had full size beds.”

Aug 13, 2008 by J from Indianapolis, IN
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[5]

• Location, cleanliness, staff.
• Very small rooms, toilet in the corner of bathroom.

“Front desk staff was very friendly. We upgraded to a larger room with a toilet in the corner of the bathroom which was very difficult to get to. Hotel was very clean and quiet.”

Aug 13, 2008 by Clair from Carmel, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Upscale; Lexus provided for travel to restaurants, etc.
• Room was a bit too small.

“Good.”

Aug 13, 2008 by George from St. Louis, MO
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[5]

• Modern, clean, good service.

“Excellent location in the loop, great amenities, rooms small but well appointed.”

Aug 13, 2008 by Laura from Crystal Lake, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff and location was great.

“The hotel was very comfortable, clean and had an excellent staff.”

Aug 11, 2008 by Gary from Greensburg, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff was very good!
• Dark.

“Hotel is very up-scale. We were traveling with two young kids (11 & 14). No pool, kind of off the beaten path. Lobby, halls, stairs, elevators were dimly lit. Let me take that back, they were downright dark! Really nothing for the kids to do.”

Jul 30, 2008 by Ian from Oregon, IL
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Right down town.
• Way too small of a room for two people.

“Small bed.”

Jul 30, 2008 by Deb from Waunakee, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous, great location to Wicked.
• The rooms are too small!

“The front desk was very pleasant and helpful. Thank you.”

Jul 16, 2008 by Kari from Fairway, KS
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was very trendy.
• The hotel room was ridiculously small, so we were knocking into things.

“The room and bathroom were way too small. We only had a double bed because that is all that could fit in the room. I have stayed in 2.5 star rooms that were more comfortable. We were very disappointed in it. When we got in we had to rush right back out so we didn't waste the time to try to change rooms. I will definitely not try to stay in a 4 star room.”

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Amenities at W Hotel Chicago City Center, Chicago

24 Hour Front Desk Bar/Lounge Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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