Holiday Inn Hotel and Suites Downtown Chicago

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User Reviews for Holiday Inn Hotel and Suites Downtown Chicago, Chicago

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Apr 27, 2008 by Rita from Seven Hills, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff very helpful.
• Bed frame stuck out from mattress, causing injury.

“Great service, clean room.”

Apr 6, 2008 by Bernie from Salina, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very good pizza.
• Liked everything.

“Nice and convenient area.”

Mar 24, 2008 by Ian from Worthington, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice hotel in the Downtown of Chicago.
• Parking cost extra.

“We did not know that the parking cost $30 in addition to the room cost.”

Mar 23, 2008 by Anonymous from Grafton, WY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Free Wi-Fi.
• Amenities were minimal at best.

“Staff friendly and helpful. Room standard, unremarkable, basic. Cleaning staff made a lot of noise in the hallways early in the morning. Didnt see any difference between rating this as 3-star.”

Feb 26, 2008 by Anna from Richmond, BC CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Nothing.
• Concierge was friendly.

“Definitely not in the loop district. Not close to anything and not a newly renovated deluxe.”

Feb 21, 2008 by J from Killeen, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• Great location.
• Valet parking.

“This hotel is in a great location convenient to train lines but that's all it has going for it. There is pay parking adjacent to the hotel that is half the price of the valet parking but does not have in and out privileges.”

Feb 21, 2008 by Bill from Dumfries, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good location, good staff, clean room.
• Hard to control room temperature, parking expensive.

“We selected it because of its reasonably close proximity to Chinatown where we were visiting relatives. Room was clean and reasonably comfortable, except it was hard to get the room temperature right. Parking is $30 per night. Staff was excellent. Pizza restaurant is great except for the breakfast which is just ok.”

Feb 11, 2008 by Royce from Honokaa, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff were very friendly and very helpful to my needs.
• I liked everything about this hotel. I would stay at this hotel again if ever in Chicago.

“The location of the hotel was ideal for my business meeting. The hotel staff went beyond the call of duty to satisfied my needs. If I ever get a chance to come to Chicago again, I am definitely staying at the Holiday Inn Hotel and Suites.”

Nov 29, 2007 by Mike from Livonia, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[3]

• The hospitality of the staff and their ability to assist the guests of the hotel.
• Hotel is dated and location has many vagrants and miscreants residing on the street corners after dark!

“While the hotel accommodations were moderate at best, the guest services staff was exceptional. The restaurant staff was slow and unresponsive to the few customers; the food was cold upon receipt. If you do not mind a brief walk, the hotel is conveniently located near Grant Park. As soon as the sun went down, we were harassed by many vagrants and miscreants. Overall, I would give a 1-1/2-2 star rating to the hotel.”

Sep 21, 2007 by Paul from Chapel Hill, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location.
• Internet was not working 95% of the time.

“Horrible price/value compared to other holiday, inns, Hampton inns, h I express or any other moderately priced hotels any ware else in the country but had to pay it this time only as we had to stay down town. Never again. They need to fix their internet.”

Sep 11, 2007 by Nimesh P. from Rochester Hills, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• Restaurant Pizzeria.
• Reception not very friendly.

“Hotel was mid level. Too noisy and clumsy. Reception area was very small and receptionist acted as if they were doing me a favor. Also area is not very safe for a family trip to this hotel.”

Sep 5, 2007 by Katie from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The hotel staff was very helpful. Also, the location was close to soldier field.
• There were no shades on the window and there was a very bright light outside. Hard to sleep.

“Staff was friendly and helpful. Room was satisfactory. The windows could use some shades. It served my purposes well.”

Sep 4, 2007 by Sue from Plymouth, IN
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• They had a room open.

“This was by far the worst hotel, accommodations and locality. The staff at the desk acted like I was bothering them to check in, never smiled, and only mentioned that this was a long day. I did not feel really safe once outside the hotel and the distance to downtown was a good hike.”

Sep 1, 2007 by Kim from Morley, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was very helpful and friendly.
• A bit of a walk to the loop.

“A bit of a walk to the loop, but overall a nice hotel. Very clean, I had no problem with my toddler playing around. The staff was helpful and friendly. Answered all my questions. Called a cab for us to go to Shedds aquarium. Cost $10 for cab ride.”

Aug 31, 2007 by Matt from Holmen, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great.
• The breakfast was bad.

“I really loved this hotel I will stay there again when I go back to Chicago.”

Aug 23, 2007 by David from Farmington, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location.
• No complementary coffee.

“It was good for access to CTA transportation.”

Jul 15, 2007 by Michelle from Miamisburg, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was awesome and location was great.
• Lots of street noise and older.

“Went to Chicago for an overnight stay so my 11 year old could go to American Girl Place. Hotel was convenient to Union Station and we got on the bus across from Sears tower, which we liked. On the way back, we got off the blue line only a block from the hotel. The location was perfect. Room was comfortable and clean. Had a great time.”

Jul 10, 2007 by Dawn from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very close to all the attractions.
• The pool was out of service.

“I thought it was great. I would use your hotel again.”

Jun 21, 2007 by Donald from Laguna Woods, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, great staff very helpful.
• Breakfast service was slow /inefficient.

“Hotel offers great location for those willing to use the subway system and those who like to walk. All staff very helpful and knowledgeable. Overall, very positive experience.”

Jun 21, 2007 by Edward from Palm City, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Close to subway, new shower curtain.
• Curtains were torn, staff incompetent, bar area not attractive and high priced.

“Other than its location to public transportation I would not recommend this hotel.”

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Amenities at Holiday Inn Hotel and Suites Downtown Chicago, Chicago

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Internet Access

Iron Kitchenette Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Security TV Remote Control Television with Cable Valet Parking Vending Machines Video Checkout Wake-up Service