Baymont Inn and Suites Chicago/Matteson

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User Reviews for Baymont Inn and Suites Chicago/Matteson, Matteson

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Sep 1, 2009 by Larry from Little Rock,AR
Overall Rating: 10

• We liked the quietness, the location, the service.
• There's nothing to not like.

“We enjoyed our stay. Everything was wonderful.”

Sep 2, 2008 by eVELYN
Overall Rating: 9

“Great place to stay.”

Aug 9, 2008 by Ted A. from Robinson, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[4]

• Clean, most things worked, bills were ready, staff computer literate.
• Breakfast waffle machine without Pam Spray. No pool.

“Easy to see from Interstate but hard to figure out how to get to on the local streets in very heavy traffic. Clean with limited facilities. No ice on main level, limited luggage roller totes (saw only one and I watched. My wife with the heart murmur had to carry luggage to room (staff did not offer help) handicap parking convenient but limited.”

Aug 2, 2008 by J from Somonauk, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[4]

• Close to major interstate.
• Room reeked of sweet odor covering smell and it was not pleasant.

“Location was not bad to highway but hard to access entrance location because it is not off of first access road. Room smelled so strong that I tried to use coffee packet left in room to counter, but no luck. Bed was alright as was shower. Smell just took over whole experience in room, so if you don't mind that. It is not too bad.”

Jul 23, 2008 by Stacy from Galesburg, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• King size bed, hair drier, fridge, microwave, clean.
• Need an access road from back parking to front of motel.

“Overall very nice, but back parking lot needs to connect with front parking lot. Front lot a little crowed.”

Jul 23, 2008 by Dawn from New Lenox, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Complimentary breakfast.
• No indoor pool like other hotels I've stayed.

“Nice for the price.”

Jul 17, 2008 by Lisa from Racine, WI
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[1]

• Staff was at least friendly. Security officer in lobby, bad neighborhood!
• Room smelled. Carpet and chairs were stained. Bad neighborhood (which we were not aware of/not from area).

“We had tickets to an event in Joliet IL. Never been to Joliet, or city. We had to get beckon a major freeway and drive 38 mins to a hotel! Way out of the way. We passed another hotel (same name) closer. The parking lot of this was very quiet/dark/hotel. That could not have been even 1/2 full! Non smokers do not want to be in a room that smells like smoke all over the walls, bed, bathroom etc. Hard to fall asleep in a room with bad smell! We checked in late (9:30 pm) and were glad we did. Right after check in we went to local Appleby's until they closed 12 - 12:30, before going back to the room. Did not want to spend any time there other than to fall asleep. The carpet's were badly stained and so were the chairs. Looked like someone tried to clean them. but just bad! Very disappointed in experience! I have told other's about this bad experience. Take example from this and correct your service. Bad services, bad for business.”

Jun 4, 2008 by Tammy from St Charles, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• It had a nice sitting area in the room.
• No pool at this location.

“Very pleasant.”

May 30, 2008 by Marcus from Holland, MI
Overall Rating: 3
Cleanliness:[1] • Staff:[4] • Location:[8]

• The price was ok for the weekend holiday.
• The room was unclean, hallways not cool, odor in hotel.

“This is not a good place to stay if youre with family or a business traveler. If you need something cheap and safe and doesnt mind worrying whether your bed linens are clean this is the place for you!”

May 25, 2008 by Ken from Ellicott City, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[7]

• Convenient and good price.
• Staff well-intentioned but poorly trained.

“Clean, basic hotel with breakfast. Has all essentials plus free wireless internet and small, but adequate, exercise room. Staff was well-intentioned but some members could use training, struggled with check-in and key management.”

May 13, 2008 by Patricia from Union City, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Great for area.
• Confusing to get to as can see off the interstate but you have to go around several blocks and double back to get to it.

“This was an excellent hotel for the price and location. The staff was friendly but it was a bit confusing to reach. You had to go around several blocks to get to it.”

May 11, 2008 by Tyler from Seymour, IN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Looks nice from the outside.
• Filthy, unfriendly, lazy.

“Staff at this hotel were very uninviting. We got stuck in a smoking room, and me and my wife don't smoke, and the desk manager was unwilling to put us in another room. There was dirt in our bathtub. No Wi-Fi when they promote free WiFi for the hotel. Check in took 20 min, and there was one customer ahead of us. Very disgusted at performance. 1 ice machine, in a 3 level hotel, and it was on the 3rd floor. Will not stay at this hotel again, nor will I recommend it.”

May 7, 2008 by Jay from Avon, IN
Overall Rating: 2
Cleanliness:[4] • Staff:[6] • Location:[7]

• It's location was good.
• Did not have a pool.

“The first room that we had the heater did not work. Overall, this motel is barely a 1 star motel. It was not very clean they allowed dogs in all of the rooms so us who do suffer from asthma and allergies this is not a good pick. In fact there must have been a dog show because the motel was full of dogs.”

Apr 24, 2008 by Deb from Port Huron, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Bathroom was very clean, check in was quick and efficient.
• Our key deactivated while we were out and we could not get a new key.

“Close to Downtown, great location. Beds and pillows were worn-out but clean.”

Apr 22, 2008 by Mindy from Bloomington, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[4]

• Location.
• Cleanliness.

“Waking up to that was nasty, at best. Sorry to be so forward, I just can't put it any other way.”

Apr 19, 2008 by Petrica from Jacksonville, FL
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[5]

• The service.

“When I arrived at the hotel I noticed the phone receiver cord was broken. I reported this immediately to the front desk. Three days later it had not been repaired. I could not make or receive calls my entire stay. I needed to extend my stay an additional week and the poor service was the determining factor for me to find another place to lodge.”

Apr 2, 2008 by Katina D. from Champaign, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[1] • Location:[6]

• It was clean.
• Front desk & bk staff was nasty not friendly at all.

“The hotel itself was ok, but the staff needs some work if you are not a people person then maybe you need a job behind close doors so you don't have to work with the public.”

Mar 11, 2008 by Mindy from Bloomington, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Great staff.
• A little outdated looking.

“Great for an overnight stay. Could use a little fridge in the room and maybe some updating.”

Mar 8, 2008 by Doug from Chicago, IL
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[5]

• Free continental breakfast.
• My room was not cleaned during the day. When I returned at 10:30 pm they offered but I was tired and going to sleep.

“This hotel did not meet my expectations as my room was not cleaned during my stay. The people were friendly but friendly did not get my room clean.”

Feb 16, 2008 by Rodger from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Friendly staff.
• Some disrepair (front door, shower).

“Good basic lodging. Looked like a new building with some used fixtures. Hmmm.”

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Amenities at Baymont Inn and Suites Chicago/Matteson, Matteson

24 Hour Front Desk Air Conditioned Americans with Disabilities ACT ADA Compliant Audio Visual Equipment Breakfast Conference Facilities Continental Breakfast Express Check In Express Checkout Free Local Telephone Calls Free Parking Golf Guest Laundromat

Handicapped Rooms/Facilities Internet Access Jogging Track Meal Plan - Continental Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Smoke Detectors Sprinklers In Rooms Wake-up Service Wheel Chair Access

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