The Westin Ohare

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User Reviews for The Westin Ohare, Rosemont

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Jan 2, 2010 by Joy from Cleveland,OH
Overall Rating: 9

• Fitness center is free and contains state of the art new equipment. Restaurant offers healthy choices that taste good.
• Cold lobby area with huge wasted space; Worn wooden furniture in room.

“This is an older, well maintained hotel of high quality. The beds are very comfortable and rooms clean. Guest are offered $5 vouchers to skip housekeeping services (optional) per day, except on check out. Vouchers can be used in the restaurant. Restaurant food is very good but pricey. restaurant staff was excellent and attentive. Hotel staff did their jobs but were not friendly.”

Nov 16, 2009 by Elaine from East Dubuque,IL
Overall Rating: 6

• The rooms were great.
• The service and treatment we got.

“The hotel was great, but the restaurant service was horrible. It was me and my boyfriend who are younger and they treated us as though we were pests instead of guests. Our food was cold and we watched as they ignored us and left our food on the counter.”

Oct 12, 2009 by Patricia from Portland,OR
Overall Rating: 8

• Wii in the lobby. Great customer service. Fruit and coffee always available.

“This was a great buy for a four star hotel. I was there during a customer appreciation week so the customer service was excellent.”

Aug 21, 2009 by cindy from Shawano,WI
Overall Rating: 10

• cleanlyness and frfiendly

“was wonderful like the later check out time”

Aug 12, 2009 by Felecia from Houston,TX
Overall Rating: 10

“Beautiful and excellent service.”

Jun 27, 2009 by Joseph from Livingstion,NJ
Overall Rating: 10

• Everything was perfect.
• Liked everything.

“Excellent hotel.”

Jun 8, 2009 by Aly from Issaquah,WA
Overall Rating: 7

• Comfortable bed. Great shower heads.
• Tired looking rooms, bare bones amenities in bathroom.

“This hotel is very conveniently located next to the O'Hare airport. It was a short 5 minute ride. The Lobby looks very nice, but when I got to the room, I was surprised by how worn out it was. There was a huge blotch of something red that had been spilled into the carpet, the curtains are old, etc. The bathroom only had shampoo, conditioner and lotion, so be sure and pack some of your own amenities (shower cap, etc). As I was grumbling to myself about this being a 4 star hotel, I stepped into the shower and was hit with the most amazing stream of hot water coming from double shower heads. Nice. Went to bed, and, the bed was unbelievably comfortable (and I am usually uncomfortable in hotel beds). The shower head and bed were the redeeming factors. Great business hotel. Romantic? No. Went to check out and the 12 oz cup of coffee was $2.40.”

May 13, 2009 by Patricia from Colorado Springs,CO
Overall Rating: 9

• Beds are very comfortable; there are double shower heads in bath!
• Parking is $25 per night!

“Great location near O'Hare airport and Park Ridge. Hotel is upscale, but parking is $25 each night.”

May 4, 2009 by Josh from Arroyo Grande,CA
Overall Rating: 7

• Great location, very clean, comfortable bed and shuttle bus to airport.
• Parking fees and no free wireless internet in room.

“Very clean, safe, great location if flying from ORD, comfortable and friendly staff. No free internet in rooms, come on, even McDonald's has free wireless.”

Apr 27, 2009 by Rob from Surrey,Canada
Overall Rating: 10

• Was a great place to stay!
• Price of parking.

“Excellent service, very friendly and went out of their way to serve us. Excellent place to stay.”

Apr 5, 2009 by Susan from Ontario,CA
Overall Rating: 5

• Location.

“Hotel location is convenient. No fridge, no microwave, no shower cap, no table with one or two chairs. No free parking, and very expensive, $25.00 a day.”

Mar 25, 2009 by Ryan from Hialeah,FL
Overall Rating: 9

• Gorgeous hotel.
• The starbucks closes at 10am and you must pay $25 a day for parking.

“This hotel was really pretty. I enjoyed the majority of the service. The maid service was not all that well desired as they knocked every five minutes in the morning to clean. Even when told not to everytime. When cleaning they did not remove garbage. Outside of that.. All was gorgeous and a well maintained hotel.”

Mar 22, 2009 by Chavie from Monsey,NY
Overall Rating: 10

• We came for a wedding and stayed for the cleanliness and privacy.
• Although we had checkout at 4PM, cleaning crew kept knocking on door and walking right in.

“Wonderful and very accommodating for kids. Concierge was very friendly. We enjoyed our stay immensely.”

Mar 4, 2009 by Deja from Asheville,NC
Overall Rating: 9

• The concierge was very helpful and kind, she meet our needs and allowed us a perfect late check out to get our selves together.
• I was disappointed that my room did not had robes and slippers, the pool/workout room was many floors and a long walk away.

“Very clean looking, smelling, everyone encountered was very friendly and informative. Bed was very comfortable and sheets/pillows all were clean. Disappointed in having to call down for robes and slippers, and that the fridge was completely stocked with no room for any of my items. Having to pay $25 per night for parking on hotel premises was very inconvenient and unsatisfactory.”

Mar 2, 2009 by Paul from San Jose,CA
Overall Rating: 8

• Good price - they arranged a shuttle to local restaurant because of heavy rain.
• Bathroom needed updating - old shower, yellowed toilet seat. Expensive on-site parking.

“Beautiful lobby/public areas. Rooms needed a little updating - carpet/bathrooms. Parking was very expensive. $35/day for valet. $25 for self.”

Feb 23, 2009 by Chris from Savage,MN
Overall Rating: 9

• Exceptional room.
• Landlocked with limited restaurant option.

“The hotel is located very close to Chicago O'Hare but insulated so you do not hear airport noise. Very comfortable room and an especially helpful staff. One negative is you have to pay to park your car because of proximity to the airport.”

Sep 22, 2008 by Joseph
Overall Rating: 10

• Convenient to the airport, excellent staff
  and restaurant.
• NA

“NA”

Sep 12, 2008 by Tom from Niles, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Overall, decor was nice.
• Room could have been better cared for.

“The Westin O'Hare is an impressive looking building, but for the price, I do not feel that it was worthwhile. The room was not the cleanest I have ever stayed in (torn carpeting, hair on the bathroom floor). Had to pay for parking. Staff was very friendly and helpful.”

Sep 8, 2008 by Chris from Washington Boro, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• Classy room and environment with nice staff and excellent customer service.
• Location of hotel was isolated.

“From the moment I walked through the sliding glass door entrance, I was greeted by passer-by staff with a warm smile and a "hello, how are you" no less than 4 times, and I hadn't even made it to the check-in counter yet. Top-notch customer service aimed at pleasing you and making you happy with your stay. Beautiful lobby, classy interior and well-appointed rooms. Of course, the bed was world class, as it almost absorbs your body and transports you to a whole other world. Will stay again for sure!”

Sep 4, 2008 by Lindsay from Shelbyville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The whole trip was excellent. It could not have gone better.
• There is nothing that I can complain about.

“I would recommend this hotel to anyone. It has everything that I was looking for. We took my parents who are in their 80's to their first Cub game in Chicago and they have been life long Cub fans.”

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Amenities at The Westin Ohare, Rosemont

24 Hour Front Desk Available to/from Chicago O''Hare International Airport; 5 AM - 11 PM Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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