Courtyard by Marriott Chicago Ohare

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User Reviews for Courtyard by Marriott Chicago Ohare, Des Plaines

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Sep 4, 2008 by Jeevan from Saint Louis, MO
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[6]

• Complimentary breakfast on weekdays.
• Checkout process was embarrassing.

“Pretty good hotel for the price we pay. But check out process is a pain. They showed weird expressions while checking out.”

Sep 4, 2008 by Eliza from Saint Louis, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The hotel was very nice - recent improvements are great!
• To fully move into being a nicer hotel, slightly better service and amenities.

“The Courtyard Marriott has recently been upgraded to being a simple, but nice, almost luxury hotel. Good for business travelers or couples on the go. Nice, clean rooms; courtyard; pool and spa area.”

Sep 2, 2008 by Gayle from Stoughton, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great location for park and drive to O'Hare, clean room, finishing remodeling while we where there.
• Need to remind 'park and ride' at check in to call for ride when returning to O'Hare for ride back to hotel.

“Nice location, easy to find, friendly staff, need to remind customer especially if it is first time for Park and Ride that need to call hotel for return trip to hotel when you arrive back at airport, waited 30 minutes for ride as signage in bus stated 'on the hour and every half hour'. Then called hotel and bus did arrive within 15 minutes of call.”

Aug 18, 2008 by Nadia from Lexington, KY
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[3]

• It was spacious and pretty clean.
• The fact that it was packed the night I arrived and had to leave to another hotel and then come back.

“Please contact me in regards to my stay I disliked the neighborhood and did not feel safe.”

Aug 14, 2008 by Conan from Bonita Springs, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I liked that they had shuttle service to the train station.
• They were not always prompt in answering the telephone.

“The location was ideal for our early morning flight out of O'Hare and acceptable for jaunts into the loop. The room was fantastically appointed. The exercise room was convenient and clean.”

Aug 14, 2008 by Kathy from Mount Pleasant, IA
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• Most of the rooms, but not ours, had balconies.
• We did not feel welcome and construction interfered.

“This hotel was working through construction issues, but still guests need to feel welcomed and this hotel simply ignored us.”

Aug 14, 2008 by Dan from Springfield, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Room was nice.
• Lobby was under construction. Messy, noisy, no services.

“It will probably be good after the lobby remodeling is finished.”

Aug 13, 2008 by Roger from Royal Oak, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very easy to get to and from Chicago as long as there's no traffic. Clean and nice.
• Far from dining and nightlife.

“The hotel is nice and clean. The quality to ratio price is very good.”

Aug 13, 2008 by Stacey from Chicago, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[8]

• The Jacuzzi and pool area were clean. Parking was free.
• No room service, under construction, awful breakfast.

“It is worse than what I expected for an extended stay type of hotel. No matter what there should have been more services offered especially in the food area. And there was absolutely no food offered on the weekend?!”

Aug 13, 2008 by Rick from Danville, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[9]

• Space to move around.
• The couch was uncomfortable to sit in.

“Once the hotel finishes it's remodeling, it will probably be a better place to stay.”

Aug 12, 2008 by Daryl from Marion, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It is close to the interstate.
• Entrance looks cluttered and unattractive.

“The hotel is relatively close to the airport (15 minutes or less). The room was very nicely furnished and met all our needs.”

Aug 11, 2008 by Lindsey from Marion, IL
Overall Rating: 7
Cleanliness:[2] • Staff:[8] • Location:[7]

• Pool and spa.
• Construction.

“Enjoyed our stay but disliked the construction and inability to access the lobby from within the hotel. Was a bit of a problem but other than this issue we enjoyed our room and the amenities.”

Aug 8, 2008 by Jamie from Alorton, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and comfortable, bed was large and roomy, fast wireless internet.
• Under renovation.

“My boyfriend and I had a very comfortable stay. The staff was friendly and though it wasn't a four star hotel, at times we felt like it.”

Aug 6, 2008 by Sri G. from Cedar Rapids, IA
Overall Rating: 1
Cleanliness:[6] • Location:[6]

• Clean rooms.
• Worst customer service.

“I requested 2 rooms for my family with in-laws (>60 age) at 11:30PM they said that the hotel is overbooked and instead want me to move to another place which was 20 minutes away. When I went to the other place the front desk said that they didn't receive paper work though they verbally called them and I will have to get the paper work before checking in. By the time I could get them check me in and go to bed it was 1:30AM. Our morning program in Chicago got all messed up due to these trouble.”

Jul 31, 2008 by James from Atlanta, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• I really enjoyed the comfort of the bed and pillows.
• The lobby was under renovation.

“Overall the staff made up for the renovations and the comfort of the bed and the cool relaxing room.”

Jul 17, 2008 by Rosemary from Twin Falls, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent!
• Cost of breakfast was a surprise.

“Good value overall. We appreciated the shuttle service to O'Hare. Room was beautiful.”

Jul 16, 2008 by Justin from Champaign, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Room was well appointed with comfortable furniture.
• Signs for breakfast were ambiguous so as to make it seem it was complimentary, which it was not.

“Bed was comfortable. Staff was friendly. Room was clean. Parking was free.”

Jul 16, 2008 by Joann from Hopewell, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The hotel staff was very friendly and efficient.
• Location.

“The staff went out of their way for customers. The hotel itself is off the beaten track, not really close to shops and such.”

Jul 15, 2008 by Joann from Hopewell, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Extremely friendly staff.
• The location is off the beaten track.

“I would stay here again but only because of the price. If the price went up, I would not as the hotel isn't "right by" other things!”

Jul 15, 2008 by Kevin from Oneida, WI
Overall Rating: 3
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice inside.
• Very noisy loud people next door stayed up until 7 am could not get any sleep because they were so loud.

“Didn't like the pillows, if it wasn't for the loud people next door would of been a pretty nice place to stay.”

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Amenities at Courtyard by Marriott Chicago Ohare, Des Plaines

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Bath Tub Business Center Coffee Maker in Room Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Indoor Pool Iron Lounge

Maid Service Meeting/Banquet Facilities Microwave News Stand Outdoor Parking Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Vending Machines Wake-up Service