Courtyard by Marriott Chicago Waukegan/Gurnee

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User Reviews for Courtyard by Marriott Chicago Waukegan/Gurnee, Waukegan

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Jun 2, 2009 by Lyndon from Cottage Grove,MN
Overall Rating: 8

• Easy to locate, the staff was great.
• Bed was made but the sheets was not dirty had hotel staff change. Toilet plugged.

“Although I had a few problems the hotel staff corrected them right away. I would recommened to hotel to Friends and Family. I was staying at the hotel for my son Graduation from Navy bootcamp, they provided a ride to and from the base, and direction to resturants and shopping centers in the area.”

Apr 15, 2009 by Albert from Lancaster,PA
Overall Rating: 9

• People were friendly, place was clean and convenient to most anything.
• Pool walkway was incredibly slippery.

“Nice people, clean, had literature for the area and Navy Graduations. Provided excellent service.”

Feb 4, 2009 by Verna from Honolulu,HI
Overall Rating: 10

• Very good service, front desk knew my name and was very accommodating.

“I would stay at this hotel if ever I was to go back to Chicago. They make you feel welcome and make sure that you have everything you need.”

Jan 9, 2009 by Rob from Highland,IL
Overall Rating: 10

• The staff was the most friendly and helpful that I have encountered in many years.

“The hotel itself was clean and well-kept. The staff, however, was the most friendly and helpful that I have encountered in many years. They went more than the extra mile to help us accomplish a couple of technical issues (printing documents from our laptop) and also helped us solve a couple of seemingly minor problems which many hotels would not have bothered with. All the while they were the most friendly and joyful staff in the world! I say this about both the evening staff on duty when we checked in and the morning staff on duty when we checked out, so it is a hotel-wide characteristic. When I return to Waukegan or the North Shore I will stay nowhere else!”

May 8, 2008 by Kristie from Mokena, IL
Overall Rating: 8
Cleanliness:[3] • Staff:[8] • Location:[9]

• The staff was incredibly friendly.
• There was vomit on the patio in the outdoor courtyard.

“Overall, my stay was a pleasant one. I particularly enjoyed use of the whirlpool to relax after a very busy day.”

Mar 24, 2008 by Sue from Chicago, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the room and the pool and whirlpool was great after a long day. It was clean and convenient for my travels around the area.

“I enjoyed my stay the bed was comfy and I had everything I needed nearby.”

Mar 23, 2008 by Dirk from Schaumburg, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean quiet professional.
• No indoor pool, walk outside to lobby and breakfast.

“All good, as expected at this level.”

Mar 8, 2008 by G from Clarksville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good set up of room. Indoor Pool. Free internet access.
• No microwave/refrigerator in room. Big gap between bottom of hotel room door and floor that let in air and noise.

“Very clean. Nice staff. Nicely decorated. Great location.”

Jan 14, 2008 by Nick from Davenport, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Breakfast.
• Area a little sketchy.

“Overall this hotel is good and close to a lot of stores and restaurants. For the price it meets all expectations. Also they have a great breakfast option.”

Jan 9, 2008 by Edson from Daytona Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The whole experience.
• Nothing.

“It was a wonderful place to stay.”

Sep 19, 2007 by Helen from Vero Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent friendly staff! Very nice room!
• No full service dining, but plenty around hotel!

“Hotel was very nice. Clean, friendly & non smoking. Staff was very helpful, great directions & info package. Buffet breakfast a must! We will stay again!”

Sep 11, 2007 by Tamara from Grand Rapids, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Big room for the price, great location, & staff.
• Small pool, breakfast hours are very limited during weekdays.

“Very close to great America & Gurnee mills, if traveling w/family it's in walking distance to wall-mart which is helpful for last minute needs or forgotten things! The room was spacious, fridge would've made the room excellent, good breakfast (need longer hours). The pool was a little small but refreshing. I would recommend for all types of travelers.”

Sep 6, 2007 by Jerry from Dove Canyon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I really liked the room, everything very clean and comfortable.
• Location okay, but a little hard to find, if you do not know the area.

“Service and staff were excellent. Room was comfortable and very clean. Would recommend staying at this hotel.”

Sep 5, 2007 by Steve from Apple Valley, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Convenient location.
• Amenities did not match at all.

“Convenient to Six Flags Great America, offers decent rooms. If a price can be negotiated, then worth the money. If not, shop elsewhere.”

Jul 4, 2007 by Bruce from Crete, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The outdoor gazebo was fantastic for playing cards with friends.
• The in-hotel breakfast was pricey for a small buffet with made to order eggs.

“I was very pleased with my stay at this hotel. The rooms were very nice; with real hair dryers (my wife liked that). The indoor pool was very nice, temperature about 85 degrees. The hot tub was even better and hot enough for me after a day walking around six flags. Speaking of six flags, it took only about 10-15 minutes to get there, and was pretty convenient. The hotel staff recommended an excellent local pizza place that was just what we wanted. The building surrounded a courtyard/garden kind of place, with some tables and a very nice gazebo that was great for playing cards at night. I can't say enough good about this hotel - it was a great experience. The only thing that we didn't like was the price of the breakfast buffet. I think it was about $10 for a small buffet, with made to order eggs. It didn't seem that they had much different than the normally free continental breakfast items, with the exception of the eggs. We went to a different place for breakfast instead.”

Jun 12, 2007 by Suzanne from Hamilton, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Large room, clean. Had a nice balcony. Friendly staff.
• Elevator smelled like dirty feet or shoes.

“I was apprehensive about out stay when I saw the picture of the room on the website. I was very pleasantly surprised when we got there. The decor wasn't outdated as it appeared on the website. The beds had lots of pillows. There was a small balcony w/a chair a table to enjoy coffee in the morning.”

Jun 8, 2007 by Glenn from Maple Plain, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely helpful.
• The upgrade was 3x more than the price of the room.

“Probably one of the best experiences I've had staying at a hotel for an extended period of time.”

May 26, 2007 by Aaron from Lancaster, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was very well maintained. The people are very friendly.
• They did not serve lunch or dinner.

“I liked the location because of the nearby shops in the area that I could walk to.”

May 25, 2007 by Theresa from Lake City, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice to sit out our door in the courtyard.
• I think the pool could have been cleaned better.

“It was a nice stay. The pool was a great temp. But at 7:00a.m. It needed to be strained out of some debris, which was a deterrent to go swimming.”

Mar 30, 2007 by Kathy from Eau Claire, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked that there were common areas that you could use and we liked the fitness center.
• We would have preferred wireless internet vs. Wired internet.

“We felt like we got a lot for the money that we paid. I would recommend this hotel.”

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Amenities at Courtyard by Marriott Chicago Waukegan/Gurnee, Waukegan

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center Car Rental Desk Coffee Maker in Room Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access

Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Maid Service Meeting/Banquet Facilities Microwave Outdoor Parking Parking Phone with data port Pool Radio Restaurant Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Vending Machines Wake-up Service

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