Hilton Suites Oakbrook Terrace

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User Reviews for Hilton Suites Oakbrook Terrace, Oakbrook Terrace

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Jun 11, 2009 by Rafael from Chicago,IL
Overall Rating: 1

• NOTHING
• EVERYTHING

“Being a customer of Priceline for some time now and have stayed at many many hotels I have never taken the time to write a review, until NOW. Although it was an error made by Priceline and booked the wrong date, once we got to the hotel and were ready to check in the hotel would not honor us the date change even after they checked the previous night was a "no show" asked us to call Priceline since it was booked through a third party. Once we did Maria (which did NOT want us to provide a last name) was rude impolite and simply disengaged. When we asked to speak to her supervisor, she said there weren't any that day. They originally offered us to extend our stay; after 30 minutes of going back and forth and keep saying there was nothing "Maria" could do, I said just extend it and "Maria" said oh that is no longer available. We were pretty much thrown out of the hotel and left out on the cold with nowhere to spend the night. We were forced to book another night in a diff hotel. I WILL NEVER stay at a Hilton hotel again.”

Apr 27, 2009 by Dan from Wyoming,MI
Overall Rating: 10

• Clean, large, comfortable room
• Internet service was not free. Had to pay

“Very friendly, helpful staff. Clean, large comfortable rooms. Close to major highways”

Apr 24, 2009 by Tom from Lakewood,CO
Overall Rating: 8

• Two room suite exceeded our room expectation.
• Heat didn't work well.

“A bit hard to get to but a nice hotel for the money we spent.”

Feb 18, 2009 by Todd from Maroa,IL
Overall Rating: 10

• The room was large and quiet.
• Parking and access were difficult.

“The location was great relative to nearby attractions, but the access and parking were difficult. The layout of our particular suite made it very quiet - we were unlikely to be disturbed by hallway noise. They claim to also have a firm no party policy to keep things down. Beds and pillows were excellent, room was nice and clean, pool and exercise room looked good. For business or nearby shopping this was all perfect.”

Aug 20, 2008 by Gwen from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the helpfulness of the staff, the room was very nice quality and the atrium was beautiful.

“Very nice atmosphere. Friendly helpful staff. Timely towel removal by staff in pool/fitness room area.”

Aug 18, 2008 by Cindi from Sterling, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location to shopping, fine dining and theater was outstand!
• They forgot to check for room service tags for breakfast so we missed our meal.

“I loved this place and would love to stay for longer next time.”

Aug 15, 2008 by Nandan from Grand Rapids, MI
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[2]

• Met my needs. Nothing spectacular otherwise.
• Room was smelly. Odd location.

“Don't wish to.”

Aug 5, 2008 by Lisa from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly renovated clean microwave and fridge in room 2 TV's living room full bathroom with bath tube and shower.
• A lot of kids and families where staying at the hotel but that's ok.

“This hotel was great and I hope to stay there again soon.”

Aug 4, 2008 by Nickole from Florissant, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great hotel for the price. Hotel is being remodeled and upgrades are being made.
• Parking lot was too small and toilets run loud and you can hear them all night.

“This will be a very nice hotel when all the upgrades are made. It uses to be the Drury Inn. I would stay there again for the price.”

Aug 1, 2008 by Jessy from Bayamon, PR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• It was very convenient and an unexpected luxury to have the suite.
• It was a little difficult to identify the entrance to the building and where I was supposed to park. No one offered help with my luggage.

“I really enjoyed my stay and I highly recommend this hotel. I knew there would be a fridge and microwave, but did not expect two large screen TV, the luxurious bathroom, and the spaciousness. I was very disappointed that I was only staying for one night. My kids liked it too. It was a very pleasant experience.”

Jul 31, 2008 by Pauline from Waterloo, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, clean and spacious.
• Nothing.

“A great place to stay at a fair rate.”

Jul 30, 2008 by Clayton from Marion, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• That they encourage quite hours for a good night stay.
• Nothing.

“We really enjoyed our stay, it was family friendly, the 2 room suite was very spacious. The quite hours were really appreciated, since we had an early start the next morning.”

Jul 29, 2008 by Kris from Elkhart Lake, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large suite with lots of space.
• Had double beds which are too small for two adults.

“Excellent hotel. The place was clean, comfortable and the staff was very helpful. Parking was a little sparse as there was a wedding or some type of event going on next door. The room was great, much more than expected. Had a separate tub and shower. I wouldn't hesitate to stay there again. Only request I would make is to not have a room on the side by the highway.”

Jul 29, 2008 by Ivaylo from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Cleanliness of the hotel: lobby, rooms, pool; very fresh look and feel.
• Couldn't get into the first room - the automatic door lock jammed.

“The hotel exceeded my expectations for a 3 start hotel! The week before I stayed at Hyatt Regency O'Hare and that hotel (despite the 4 star rating) felt very old and tired compared to the Hilton Suites. Pleasantly surprised by the architecture and the fresh feel. Very comfortable stay despite the painting work going on outside of the main entrance. Too bad I couldn't extend my stay for another day.”

Jul 28, 2008 by Lorraine from Princeton, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Suites were great and it was quiet despite being by an interstate.
• No lotion in the room despite a placard advertising it.

“The hotel was great and very clean. The staff was nice and helpful. They greeted you as you left and came into the hotel.”

Jul 16, 2008 by John from Brookfield, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very enjoyable experience. classy and well laid out.
• I ordered room service and nobody answered. I went down personally and the manager or the restaurant was fair at best. The food.

“Family friendly and very safe environment. The rooms are classic Hilton style. It's easy access to stores that are unmatched around the country and the Windy City is a stones throw away. You'll find the surroundings very enjoyable. The staff was friendly and helpful overall.”

Jul 15, 2008 by Rhonda from Radcliff, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The pleasing atmosphere as you enter. The quality of linens and furniture.
• The air conditioning did not cool the bedroom well, the outer rooms were cool but the bedroom was stuffy.

“Great hotel for the price. All, but two employees were very friendly, courteous and helpful. We at in the botel bar and grill the first evening of our stay. We only had burgers but the burgers were great. A little pricey but no more than you would expect for a luxury hotel. Overall we had a great stay at this hotel and we would definitely recommend it to anyone traveling in the area.”

Jul 7, 2008 by Eric from Wood River, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[4]

• Overall size of room was great.
• Hotel staff was passive and did not meet none of my needs.

“Hotel itself was nice, kind hard to get into, hotel staff needs to work on reservations, specifications and being more friendly and attentive.”

Jun 29, 2008 by Scott from Richmond, VA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[1]

• Work out facilities and the 24 hour pantry.
• Maid staff coming into room at 7:30 A.M. without knocking. WTF!

“Location is tough to get to from the airport. Nice hotel for the business traveler minus the inconsiderate non-English speaking maid staff.”

Jun 29, 2008 by John from Benton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite we had exceeded our expectations.
• Construction around the hotel.

“Excellent hotel.”

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Amenities at Hilton Suites Oakbrook Terrace, Oakbrook Terrace

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis

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