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Hilton Suites Oakbrook Terrace
10 Drury Lane,
Oakbrook Terrace, IL
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Average User Rating: 9.0 Cleanliness:[9.0] • Staff:[9.0] • Location:[8.5] Based on 167 user ratings |
Jun 11, 2009 by
Rafael from Chicago,IL
Overall Rating: 1
“Being a customer of Priceline for some time now and have stayed at many many hotels I have never taken the time to write a review, until NOW. Although it was an error made by Priceline and booked the wrong date, once we got to the hotel and were ready to check in the hotel would not honor us the date change even after they checked the previous night was a "no show" asked us to call Priceline since it was booked through a third party. Once we did Maria (which did NOT want us to provide a last name) was rude impolite and simply disengaged. When we asked to speak to her supervisor, she said there weren't any that day. They originally offered us to extend our stay; after 30 minutes of going back and forth and keep saying there was nothing "Maria" could do, I said just extend it and "Maria" said oh that is no longer available. We were pretty much thrown out of the hotel and left out on the cold with nowhere to spend the night. We were forced to book another night in a diff hotel. I WILL NEVER stay at a Hilton hotel again.”
Apr 27, 2009 by
Dan from Wyoming,MI
Overall Rating: 10
“Very friendly, helpful staff. Clean, large comfortable rooms. Close to major highways”
Apr 24, 2009 by
Tom from Lakewood,CO
Overall Rating: 8
“A bit hard to get to but a nice hotel for the money we spent.”
Feb 18, 2009 by
Todd from Maroa,IL
Overall Rating: 10
“The location was great relative to nearby attractions, but the access and parking were difficult. The layout of our particular suite made it very quiet - we were unlikely to be disturbed by hallway noise. They claim to also have a firm no party policy to keep things down. Beds and pillows were excellent, room was nice and clean, pool and exercise room looked good. For business or nearby shopping this was all perfect.”
Aug 20, 2008 by
Gwen from Chicago, IL
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“Very nice atmosphere. Friendly helpful staff. Timely towel removal by staff in pool/fitness room area.”
Aug 18, 2008 by
Cindi from Sterling, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I loved this place and would love to stay for longer next time.”
Aug 15, 2008 by
Nandan from Grand Rapids, MI
Overall Rating: 4
Cleanliness:[3] •
Staff:[5] •
Location:[2]
“Don't wish to.”
Aug 5, 2008 by
Lisa from Chicago, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This hotel was great and I hope to stay there again soon.”
Aug 4, 2008 by
Nickole from Florissant, MO
Overall Rating: 8
Cleanliness:[8] •
Staff:[7] •
Location:[8]
“This will be a very nice hotel when all the upgrades are made. It uses to be the Drury Inn. I would stay there again for the price.”
Aug 1, 2008 by
Jessy from Bayamon, PR
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[7]
“I really enjoyed my stay and I highly recommend this hotel. I knew there would be a fridge and microwave, but did not expect two large screen TV, the luxurious bathroom, and the spaciousness. I was very disappointed that I was only staying for one night. My kids liked it too. It was a very pleasant experience.”
Jul 31, 2008 by
Pauline from Waterloo, IA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“A great place to stay at a fair rate.”
Jul 30, 2008 by
Clayton from Marion, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“We really enjoyed our stay, it was family friendly, the 2 room suite was very spacious. The quite hours were really appreciated, since we had an early start the next morning.”
Jul 29, 2008 by
Kris from Elkhart Lake, WI
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“Excellent hotel. The place was clean, comfortable and the staff was very helpful. Parking was a little sparse as there was a wedding or some type of event going on next door. The room was great, much more than expected. Had a separate tub and shower. I wouldn't hesitate to stay there again. Only request I would make is to not have a room on the side by the highway.”
Jul 29, 2008 by
Ivaylo from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[10] •
Staff:[8] •
Location:[8]
“The hotel exceeded my expectations for a 3 start hotel! The week before I stayed at Hyatt Regency O'Hare and that hotel (despite the 4 star rating) felt very old and tired compared to the Hilton Suites. Pleasantly surprised by the architecture and the fresh feel. Very comfortable stay despite the painting work going on outside of the main entrance. Too bad I couldn't extend my stay for another day.”
Jul 28, 2008 by
Lorraine from Princeton, KY
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“The hotel was great and very clean. The staff was nice and helpful. They greeted you as you left and came into the hotel.”
Jul 16, 2008 by
John from Brookfield, IL
Overall Rating: 9
Cleanliness:[8] •
Staff:[10] •
Location:[9]
“Family friendly and very safe environment. The rooms are classic Hilton style. It's easy access to stores that are unmatched around the country and the Windy City is a stones throw away. You'll find the surroundings very enjoyable. The staff was friendly and helpful overall.”
Jul 15, 2008 by
Rhonda from Radcliff, KY
Overall Rating: 8
Cleanliness:[9] •
Staff:[8] •
Location:[9]
“Great hotel for the price. All, but two employees were very friendly, courteous and helpful. We at in the botel bar and grill the first evening of our stay. We only had burgers but the burgers were great. A little pricey but no more than you would expect for a luxury hotel. Overall we had a great stay at this hotel and we would definitely recommend it to anyone traveling in the area.”
Jul 7, 2008 by
Eric from Wood River, IL
Overall Rating: 6
Cleanliness:[7] •
Staff:[4] •
Location:[4]
“Hotel itself was nice, kind hard to get into, hotel staff needs to work on reservations, specifications and being more friendly and attentive.”
Jun 29, 2008 by
Scott from Richmond, VA
Overall Rating: 5
Cleanliness:[6] •
Staff:[4] •
Location:[1]
“Location is tough to get to from the airport. Nice hotel for the business traveler minus the inconsiderate non-English speaking maid staff.”
Jun 29, 2008 by
John from Benton, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Excellent hotel.”
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