Embassy Suites Hotel Chicago-Lombard/Oak Brook

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User Reviews for Embassy Suites Hotel Chicago-Lombard/Oak Brook, Lombard

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Apr 14, 2008 by Diana from Colona, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Happy hour, hot breakfast, clean and spacious rooms.

“Would recommend to family and friends.”

Mar 31, 2008 by Maryann from Romeoville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The quietness and food.
• I would have like to been able to check in early.

“This hotel provides me with excellent service and a wonderful stay.”

Mar 25, 2008 by Joe from Kimball Twp, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The room had a big desk for all my paper work and a separate room to get away from all that paper work.
• Seemed to be a lot of children running up and down the hall ways during the evening.

“Had a great room and if I have to go back to IL for anything I will make this hotel my first choice.”

Feb 22, 2008 by Dina from Chicago, IL
Overall Rating: 9
Staff:[10] • Location:[9]

• Very neat and scenic Atriums are beautiful. Very quiet and good for private time.
• It would be nice if hotel staff would offer clean comforter we all know those are barely washed.

“I enjoyed this hotel very much. I recommend it to family and friends. Very neat rooms and a well organized attentive staff.”

Feb 8, 2008 by Kevin from Sun Prairie, WI
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[9]

• Comp bar and breakfast.
• You need to pay for internet.

“I felt that the staff put me in a lower quality room near the noise of the bar. Also, they checked me out early because I was caught in a snow storm and therefore had no luggage in the room in the morning. Good hotel, but poor staff!”

Dec 30, 2007 by Jen from Centreville, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Made to order breakfast was awesome!
• Staff unwilling to allow us to upgrade for additional fee.

“Embassy suites in Lombard, ill is a beautiful hotel with inviting open areas and well appointed guest rooms. The made to order breakfast was awesome and truly one of the highlights of our stay. The weight room was a bit disappointing. Overall the stay was well worth it. We noticed many folks during our 4 night stay that annually come to stay at this hotel. That speaks volumes that people keep returning to this hotel. I would definitely recommend this hotel to everyone I know.”

Dec 26, 2007 by Theresa from Chicago, IL
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• The rooms.
• The sales manager greeting the guest during breakfast.

“Overall, I think Embassy suites is a great hotel, however I had some issues and concerns about the sales manager that were greeting guests as they were entering for breakfast. The rule of thumb at the hotel is to show your key when you want to come in for breakfast. As my daughter and I were coming in I was asked to show my key as a password to get in. As other guest was entering the hotel, they were not asked to show a key; therefore, I felt I was being singled out. He purposely walked away from the entrance into the breakfast area whenever he would see guest coming so he wouldn't ask certain guest show their key. I sat and watched him for a good 15 20 minutes and he never asked anyone else to show a key. I was very offended and insulted.”

Dec 5, 2007 by Penny from Bellwood, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious and complimentary breakfast.
• NA.

“Close to two great shopping areas.”

Nov 30, 2007 by Teri from Lombard, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The ability to access the internet in the business center without a charge.
• The loveliness of the bedroom is in contrast with the dark drabness of the sitting room.

“This hotel continues to be a pleasure at which to stay. It is well-maintained, including the outside. The resident outdoor kitten is the unofficial doorman and a sweet sight to see.”

Nov 20, 2007 by Teri from Lombard, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The manager's reception is a nice feature as is the free breakfast, a way to save on the expense of traveling.
• Parents: control your children too much running.

“A roomy suite in a convenient location makes this a good place to stay in the area.”

Nov 15, 2007 by Teri S. from Lombard, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The housekeeping staff was very thorough and efficient.
• The sitting room furniture is a bit too stiff and office like.

“What a great location, it's near everything; shopping, restaurants, area attractions and highways. It couldn't be much more convenient.”

Nov 7, 2007 by Yiijen from Woodbury, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room is very good in size and clean.
• Should have big sign around street.

“This is a very good hotel with friendly staff and shopping nearby, and nice maintained public area, I recommend they put a big sign around the street area otherwise customers will have problem to find it if they can't find the frontage road that connect to the hotel during night time check in.”

Nov 6, 2007 by Sherrie from Rockford, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean.
• The restaurant should be open for later hours.

“Overall, the hotel was very nice. I do suggest that you upgrade your complementary breakfast even if that means charging the guest for it. The breakfast was not of good quality.”

Oct 31, 2007 by Susie (. from Wausau, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, comfortable, friendly, a breath of fresh air. Easy & relaxing for business travel.
• The female bartender a little grumpy. But not an issue really.

“I have stayed here before and felt so comfortable and safe; I wanted to return, when I had a business trip in the area. Thanks.”

Oct 19, 2007 by Mark from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Looks, breakfast, rooms, all were great.
• Somebody lost all their hair extensions in the pool, so we opted not to swim.

“Everything was great except the pool problem.”

Oct 18, 2007 by Jodi from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary breakfast and managers reception.
• Loud noise of kids running around occasionally.

“Spacious and open hotel with a beautiful atrium that is open on all 10 floors. The only negative is because the atrium is open to all floors; you can hear kids running around the halls even floor below or above you. But at least the rooms have a separate bedroom area that can be closed off totally blocks that noise.”

Oct 17, 2007 by Kates from Canton, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, kid friendly and amicable staff.
• Pay for high speed internet in the room.

“The hotel stay surpassed our expectations. Very comfortable, the lounge area was wonderful, amicable staff. I would recommend it to everyone.”

Oct 17, 2007 by John from East Lansing, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast buffet is excellent.
• The bath drain was sluggish in emptying.

“We stayed in this hotel for only one night. The room was a suite with a two bed bedroom and an outer area that had a convertible couch that looked like it would turn into a bed that could accommodate two more people. The bathroom amenities were first class. The bathtub drain was a bit slow in emptying. The climate control worked very well. Altogether, this was a very comfortable and beautiful place to stay. We had to stand in line a little for breakfast, since there were many people taking their morning meal at that time. The food was abundant and fresh. The tables were kept very clean by the constant attentions of the serving staff. The dining area was terraced with a little artificial brook and waterfall, surrounded by lush vegetation. We did not feel rushed to leave. Overall, this was a very positive experience.”

Oct 13, 2007 by Michel from New Haven, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• Magnificent view within the hotel. The breakfast buffet included in rate.
• The gal that checked us in was rude and matter-of-factly. Not helpful at all.

“I would recommend this hotel despite the one person who could have ruined my experience. The parking could have been better but overall a beautiful hotel in a beautiful setting. And shopping nearby could it get any better!”

Oct 10, 2007 by Scott from Mahomet, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous complementary breakfast, wonderful helpful, service.
• Lights in room too dim.

“Hotel was clean, had a beautiful atrium that all rooms faced and a friendly staff. Rooms were full, two room suites and were well equipped with frig, microwave and had a door between living room and bedroom. The complimentary snack at night and breakfast in the morning (chef cooked omelets and French toast on request) was a bonus. We thoroughly enjoyed our stay and look forward to returning someday.”

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Amenities at Embassy Suites Hotel Chicago-Lombard/Oak Brook, Lombard

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable