Sheraton Chicago Northwest

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User Reviews for Sheraton Chicago Northwest, Arlington Heights

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Oct 25, 2009 by Devin from Moraga,CA
Overall Rating: 4

• Good price.
• The linens are terrible and the bathroom needs a facelift.

“Can't agree that this hotel is 3.5 stars. The hotel is a bit old and needs to be remodeled and linens replaced. Not acceptable when the sheets don't fully cover the matress.”

Oct 12, 2009 by Autumn from Chanhassen,MN
Overall Rating: 4

• Easy access.
• Front desk was not accomodating.

“When checking in the front desk would not accommodate a king size bed & the hotel was not sold out. The 3rd day of the trip a dog show was starting in the hotel allowing dogs to stay in the rooms. We were told about this at check in and my husband is allergic to dogs so this was extremely uncomfortable for him as you could smell the dogs, and his allergies were affected.”

Oct 11, 2009 by Mike from Gilbert,AZ
Overall Rating: 8

• Cleaner than past comments that were made on reviews.
• Rooms need updating.

“Our room was clean and decent but was in need of updating, and the bathroom as well. We had no real issues with this place as the staff was nice, the room was clean and decent. They could make the rooms more sound proof as well but all-in-all a decent place.”

Sep 18, 2009 by Howard from Blaine,WA
Overall Rating: 9

“Standard items missing in room. Hair in my bed. Pubic hairs in bathroom. Needed a fridge for certain medications & they wanted $15 for fridge. Never had a hotel charge me for this. Business center not private & all open. Front desk staff was very good.”

Aug 21, 2009 by Lorie from Council Bluffs,IA
Overall Rating: 8

• Great access to what I was there for.
• Remote & coffee maker did not work, shower issues.

“Clean, friendly and great price.”

Aug 17, 2009 by Mohammed from Cedar Falls,IA
Overall Rating: 10

• It's very clean, comfortable, room is wide.
• There is no free internet in the room

“In general, this hotel is nice, clean bedroom and pathroom. I can recommended, but there is no free internet at room.”

Aug 3, 2009 by Dan from Madison,WI
Overall Rating: 6

• Large clean room with easy parking.
• Thin walls. Our nieghbor came in late (midnight), slammed the door, cranked up the TV volume.

“The hotel was very clean. We enjoyed having the Starbucks Coffee on site. The beds were very comfortable. The walls I think were quite thin. Our neighbor was very disrespectful of the people around him. When we checked in and out the staff was courteous, knowledgeable and friendly. I would stay again, but request a quiet room.”

May 25, 2009 by Nick from Independence,OH
Overall Rating: 6

• It was a nice, clean hotel.
• The pool was closed for the 2 days we stayed.

“Overall it was a nice hotel however the pool being closed made our experience more of a negative one.”

May 6, 2009 by Jeanne from Crown Point,IN
Overall Rating: 8

• Shuttle service.

“Extremely conveniently located and great access to racetrack.”

Apr 8, 2009 by Guy from Lafayette,IN
Overall Rating: 8

• Room was very nice.
• There were a lot of kids crowding the elevator at closing time of the water park.

“The hotel was nice but with a water park it was very crowded on the elevator and in the lobby. Hotel staff was accommodating and the rooms were nice and comfortable.”

Mar 24, 2009 by Kim from North Liberty,IA
Overall Rating: 5

• Family friendly, good price.
• The noise was so bad it was hard to sleep.

“If you are looking for a place too sleep this is not it! The noise was so bad we did not get any sleep. The hotel was clean and staff was great. It is too bad that a nice hotel like this has such a noise problem.”

Mar 24, 2009 by CJ from Goshen,IN
Overall Rating: 8

• Good location and clean.
• The hotel pool was a indoor water park. The price was outrageous for the water park.

“Overall great. Location is good although the hotel was a little difficult to locate.”

Mar 22, 2009 by Jennifer from Louisville,KY
Overall Rating: 8

• Clean.
• Someone was smoking in the room beside me.

“Nice hotel.”

Mar 6, 2009 by Lori from Peoria,IL
Overall Rating: 3

• Easy to locate with helpful staff.
• Incredibly uncomfortable beds.

“The beds are super incredibly firm, very hard to sleep.”

Mar 4, 2009 by from East Moline,IL
Overall Rating: 7

• Very spacious, over-sized room. Great in-door water park!
• Lack of attention to detail in regards to cleanliness of room; coffee and coffee cups not restocked.

“Room size was very spacious, well beyond standard. Well appointed lobby/dining/bar area. Friendly staff and speedy check-in. Excellent water park-great entertainment for kids. Cleanliness of room and attention to detail has room for improvement.”

Feb 25, 2009 by Rod from Westerville,OH
Overall Rating: 5

• Attached to a water park, with too any kids running all over the hotel, and up and down the hallways.

“Clean, and staff was OK. This hotel is attached to a water park, and was very loud with kids running up and down the halls and all over the hotel. Moving me to another floor or room was not an option, as the kids were on every floor. During the week, this hotel would be much more quiet. I like kids, but this was way too much noise early in the morning and late at night.”

Feb 20, 2009 by Bob from Cadott,WI
Overall Rating: 7

• Several updates great staff!
• Worn carpeting in rooms, some worn fixtures, whirlpool not in working order.

“Excellent location and great staff!”

Feb 18, 2009 by Maria from Grafton,WI
Overall Rating: 1

• Customer service is incredible, when we were moved room was amazing.
• Noise level in rooms can hear all.

“Staff was amazing and changed my view of this visit they addressed our issues we had. Do not stay on the 3 or 4th floor if traveling alone or with your spouse because it is a water park hotel. make sure your bed sheet covers the whole mattress housekeeping does not do so great of a job.”

Feb 17, 2009 by Nancy from Byron,IL

• The room was large, lots of space, beautifully decorated, and bed was comfortable.
• Bathroom door on inside needed some repair on bottom.

“Wonderful - would definitely do again.”

Feb 4, 2009 by Pete from Normal,IL
Overall Rating: 9

• Full service hotel.
• Parking. I drove in but was very far away from front desk, which was on the other side of the building.

“Great hotel, full service, lots of amenities, Starbucks open early on a Sunday was very nice. I had a problem with noise very early in the morning and the staff took care of the problem. While I did not sleep very well because of the noise I was impressed on how the hotel staff took care of it.”

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Amenities at Sheraton Chicago Northwest, Arlington Heights

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Safe Deposit Box Television with Cable Tennis

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