Extended Stay America Chicago/Schaumburg

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User Reviews for Extended Stay America Chicago/Schaumburg, Schaumburg

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Feb 19, 2009 by Rachel from Madison,WI
Overall Rating: 6

• Had a full size fridge and microwave and stove.
• Had hardly any dishware.

“The hotel itself was average. The hotel staff was sort of unfriendly towards my husband. Other than that, the room was clean, but had a lot of cigarette burns on the floor and bedding, despite being a non-smoking room.”

Jan 28, 2009 by Mike from Michigan City,IN
Overall Rating: 4

“This was the second time I stayed at this Hotel. The front desk staff was always excellent, but the hotel it self is not a place that I would recommend staying. The room needs updating, we were missing items to the kitchen and the sprinkler system went off just before we arrived. It was just a chaotic mess.”

Nov 11, 2008 by Laura from Des Plaines,IL
Overall Rating: 6

• Dirty lobby/elevator, no free PC terminal in lobby, dingy rooms, $50 cash deposit required.

“Try to get the Extended Stays in Buffalo Grove or Vernon Hills. They are far above this location.”

Sep 9, 2008 by Diane from Akron, OH
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[8]

• Location.
• Service.

“The staff was very rude and did not address my concerns.”

Sep 1, 2008 by Venkatesh from Evanston, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• Good.
• House keeping.

“Except house keeping, this is a good hotel.”

Aug 26, 2008 by Desiree from Urbana, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It came with a kitchenette that I never expected. Which was excellent.
• There was nothing that I disliked.

“It was awesome. The staff was very friendly. Room was great.”

Aug 5, 2008 by Jason from Burlington, IN
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[10]

• The evening receptionist was quick to give me clean linen after I complained.
• Room was absolutely filthy.

“The cleanliness of the room was terrible. There was mold on the shower curtain, trash in the wastebaskets, the bed was unmade, and the bed had body hair on all of the sheets and blankets. This was the most unclean extended stay I have ever seen.”

Jul 11, 2008 by Cathy from Canton, MI
Overall Rating: 4
Cleanliness:[2] • Staff:[7] • Location:[7]

• The location.
• This hotel was not very clean and needed updating.

“The staff of the hotel was very accommodating and the location was great for needs. The rooms and the hotel in general were not clean and they need updating. The carpet was very worn, and the bedding was thin and very worn. Also the shower curtain was very old and moldy. Just new carpet, bedding and a clean shower curtain would make a great improvement. The rooms should have a much more thorough cleaning also.”

Jul 10, 2008 by Diane from Spring Hill, TN
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[10]

• The price.
• It has gone downhill. Dirty and lacking supplies.

“This hotel needs a major overhaul. It was dirty and we had no glasses, silverware. The rugs were gross and so was the entry. The trash outside was always overflowing and so were the ashtrays. The dogs were more plentiful than the guests and it was sad!”

May 20, 2008 by Cindy from Fertile, IA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[8]

• They tried to help accommodate, when things went awry.
• No, coffeemaker, no glasses, no cups, and very few towels.

“This hotel would be ok if you were going to stay a long time, but, we never had enough towels, we had to ask for extra towels, and glasses, and cups.”

May 17, 2008 by Teresa from Anamosa, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• More than adequate for very reasonable prices and excellent customer service.
• Room needed vacuumed, toilet tissue and towels were not sufficient. One towel and no hand towel for 2 people.

“Excellent customer service, above average room, excellent price, a little lax in cleaning.”

Mar 24, 2008 by Roy from Iowa City, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Had food prep facilities.
• No plates and limited table service. No coffee packs.

“It is great for those wanting to avoid eating out. Limited meal prep is possible which can save dollars in the long run.”

Mar 20, 2008 by Kavin C. from Maryland Heights, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Nothing.
• Dusty, smelly, entrusted.

“We were not told there's an additional $10 charge for 2-bed room before bidding. There's no sign on the main roads how to get to the hotel. The kitchen utensils looked & smelled dirty. The housekeeping kept forgetting to offer us coffee and didn't offer enough towels. The TV & windowsills are visibly dusty. My wife got stomachache from the 1st night stay.”

Mar 18, 2008 by Kavin C. from Maryland Heights, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Nothing.
• Dusty, smelly, not trusted.

“The plates & the eating utensils didn't look clean. The microwave didn't have a turning plate & was dirty. The housekeeping kept forgetting to offer us the coffee and didn't offer enough towels. The TV & windowsills were visibly dusty. The elevator goes to 3rd floor when we pressed 2nd. My wife got a stomachache from the 1st night stay.”

Feb 14, 2008 by Dj from Madison, WY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• Comfortable.
• Unattractive. Poor TV selection.

“Spartan yet accommodating.”

Feb 11, 2008 by Jason from Sandpoint, ID
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[5]

• Nice kitchen and good sized rooms.
• They had not cleaned my room well hairs in the bed and a stiletto under the bed.

“Easy location off the freeway, but if you want to go west on 90 it takes 15 minutes to get to the onramp. Service was decent but when I found hairs in my bed and a stiletto (bad combination) they offered to switch my room at 12:30am but did not apologize and didn't help move my luggage. Rips in the carpet and chairs and the room was not in the best condition.”

Jan 28, 2008 by Pergil from Roselle, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The staffs are helpful and respectful.
• The towels & linens, glasses (kitchenware's) are old and dirty.

“This hotel is very different from the other extended stay hotels: the linens & towels are very old and dirty! The glasses too are old; the bread toaster is no longer functioning well.”

Dec 17, 2007 by William from Lebanon, MO
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing.
• No amenities.

“I was there for 4 days and not once did they clean the room. The wifi had to purchase. The night clerk was nice but his day shift was lacking in customer service.”

Dec 5, 2007 by Terry from Freeport, IL
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[3]

• The cost.

“Very nice, no coffee or dish soap had to ask for. Nice enough place kind of hard to find.”

Nov 19, 2007 by Rick from Hoffman Estates, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[10]

• Right off expressway.
• Smelled of cigarettes.

“Decent place for the money. Smoking was permitted here (I guess) and hotel and my room raked of smoke. Guest in neighboring room was smoking so heavily it infiltrated my room.”

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