Extended Stay America Chicago/Schaumburg

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User Reviews for Extended Stay America Chicago/Schaumburg, Schaumburg

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Mar 24, 2008 by Roy from Iowa City, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Had food prep facilities.
• No plates and limited table service. No coffee packs.

“It is great for those wanting to avoid eating out. Limited meal prep is possible which can save dollars in the long run.”

Mar 20, 2008 by Kavin C. from Maryland Heights, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Nothing.
• Dusty, smelly, entrusted.

“We were not told there's an additional $10 charge for 2-bed room before bidding. There's no sign on the main roads how to get to the hotel. The kitchen utensils looked & smelled dirty. The housekeeping kept forgetting to offer us coffee and didn't offer enough towels. The TV & windowsills are visibly dusty. My wife got stomachache from the 1st night stay.”

Mar 18, 2008 by Kavin C. from Maryland Heights, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Nothing.
• Dusty, smelly, not trusted.

“The plates & the eating utensils didn't look clean. The microwave didn't have a turning plate & was dirty. The housekeeping kept forgetting to offer us the coffee and didn't offer enough towels. The TV & windowsills were visibly dusty. The elevator goes to 3rd floor when we pressed 2nd. My wife got a stomachache from the 1st night stay.”

Feb 14, 2008 by Dj from Madison, WY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• Comfortable.
• Unattractive. Poor TV selection.

“Spartan yet accommodating.”

Feb 11, 2008 by Jason from Sandpoint, ID
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[5]

• Nice kitchen and good sized rooms.
• They had not cleaned my room well hairs in the bed and a stiletto under the bed.

“Easy location off the freeway, but if you want to go west on 90 it takes 15 minutes to get to the onramp. Service was decent but when I found hairs in my bed and a stiletto (bad combination) they offered to switch my room at 12:30am but did not apologize and didn't help move my luggage. Rips in the carpet and chairs and the room was not in the best condition.”

Jan 28, 2008 by Pergil from Roselle, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The staffs are helpful and respectful.
• The towels & linens, glasses (kitchenware's) are old and dirty.

“This hotel is very different from the other extended stay hotels: the linens & towels are very old and dirty! The glasses too are old; the bread toaster is no longer functioning well.”

Dec 17, 2007 by William from Lebanon, MO
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing.
• No amenities.

“I was there for 4 days and not once did they clean the room. The wifi had to purchase. The night clerk was nice but his day shift was lacking in customer service.”

Dec 5, 2007 by Terry from Freeport, IL
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[3]

• The cost.

“Very nice, no coffee or dish soap had to ask for. Nice enough place kind of hard to find.”

Nov 19, 2007 by Rick from Hoffman Estates, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[10]

• Right off expressway.
• Smelled of cigarettes.

“Decent place for the money. Smoking was permitted here (I guess) and hotel and my room raked of smoke. Guest in neighboring room was smoking so heavily it infiltrated my room.”

Nov 18, 2007 by Judy from Wichita, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to location, kitchen, quiet.
• Pillows need work! Room not stocked with essentials.

“This was a great place for what we needed. The kitchen allows us to save money on food while traveling. The room was clean and quiet and the staff was great. We did have to go to the desk to get things that should have been in the room like coffee packs, towels, dish soap etc., but we had also changed rooms so perhaps this one wasn't prepared yet.”

Oct 17, 2007 by Murtuza from Chicago, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Staff.

“Bad location and unfriendly staff. Staff cannot provide any sort of information to customer.”

Oct 3, 2007 by Brian from Orland Park, IL
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[9]

• I like to have a small kitchen with a stove and refrigerator.
• The staff at the front desk was missing upon checkout and I had to leave my key without a "checkout confirmation".

“Staff was not at front desk during prime time check out.”

Oct 3, 2007 by Jen from St. Charles, MO
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• Location.
• It was disgusting.

“The smell of the hotel was horrible from the moment we walked in the front door. The staff seemed unhappy to be there. We had to hold our breath in the hallway to our room because the smell was so awful. Our room was the worst Ive ever stayed in, there were clumps of hair all over the floor, the bed spread was also full of hair. We thought the pillow cases were dingy, but when we took them off we saw it was the pillows themselves, they were so yellow w/ stains that it showed through the pillowcases. When we asked for new pillows they were so lumpy you could barely sleep on them. In the cabinets were tons of food crumbs. Inside the dresser drawers were leftover items from the previous people including hair items full of more hair. The bathroom door and inside wall were filled with bugs and the floor was so dirty it was almost black. When we went downstairs for service we waited about 5-8 minutes and nobody ever came to the front desk, and that was after we opened the front door for the bell to go off alerting people we were there. We ended up cleaning up the hair off floor as well as the bathroom door and walls because it was literally making us ill. The condition of that room was unacceptable for even a motel or economy room. We stayed the next night in a hotel across the street owned by the same company and it was perfect.”

Oct 1, 2007 by Shane from Davenport, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• One of the better kept ESA'S!
• Staff's use of computer system a little cumbersome.

“Overall very happy with this hotel. I would definitely recommend or stay with again in the future!”

Oct 1, 2007 by Wade from Chagrin Falls, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• Nothing.
• Plenty.

“No towels, no washcloths, no remote, no coffeemaker. Was told the hotel was full.”

Sep 30, 2007 by Suzanne from Muncie, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The kitchenette was nice, though we didnt need It for this trip.
• There were no washcloths.

“This Is a basic hotel - clean and simply decorated. It has a small kitchenette with stove, sink, microwave, and fridge, and Iris, coffeemaker. It would be a nice hotel for a longer trip for those who do not want to spend an outrageous amount. We did not experience any problems while we were there and would stay again.”

Sep 11, 2007 by Marcie from Northbrook, IL
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[7]

• Convenient location.
• It took 50 minutes for a desk clerk to show up to check me in.

“I walked up to the front and there was a group of men standing outside the front door smoking and drinking beer. I walked in, a woman alone and had to wait 50 minutes for the desk clerk. I tried to ring the lobby phone to alert someone, but no one came. One of the men who were standing outside informed me that the desk clerk "was not really into his job and should be back soon". .”

Aug 23, 2007 by Angela from Crystal Lake, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[5]

• Location.
• Like a hospital room.

“The rooms were like a hospital room. Very sterile and uncomfortable. The air-conditioner was extremely loud. The water smelled like dirt. I would not stay here again.”

Aug 22, 2007 by Chenita from Bellwood, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• How close it was to the attraction we went to.
• They did not have a lot of help.

“The stay was o.k. I was not expecting one staff member to do so many tasks. We had to get our own towels. We had to clean our own rooms. It just seemed they were short staffed to me.”

Jul 24, 2007 by Ashok from Schaumburg, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location and cleanliness.
• Small TV in room.

“Great location. Right off I-90 in Schaumburg and just 2.5 miles from Woodsfield mall. Room was very clean and nicely furnished for a 2-star hotel.”

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