Residence Inn Brookfield [Brookfield, WI]- Hotel Reviews

User Reviews for Residence Inn Brookfield, Brookfield

Average User Rating: 8.0

Cleanliness:[8.0] • Staff:[7.5] • Location:[8.0]
Based on 19 user ratings

Oct 6, 2007 by Carl from Elk Grove, Il.
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

Reimbursement of stolen money
Totally ruined vacation

“The worst stay Ive ever had in any type of motel/hotel throughout the country. I took my wife and 5 children to Wisconsin to experience the Italian fest. Money was stolen out of my wife's purse in our room while we were out. The management did reimburse us. After a night at the fest, our children were all sitting around discussing the foods and entertainment we had enjoyed all night a little before midnight the front desk rang our room, my youngest daughter answered the phone. She hung up 10 seconds later and I asked "who was that?" she said it was the front desk and they wanted to let us know we were being too loud. I asked "didn't they ask to speak to mom or dad? She said no. Approx. 1/2 hour later the whole family was in their pajamas and in bed when we heard a loud banging on our door. I opened the door to find the Brookfield police who said there had been a noise complaint and that the hotel was asking us to leave. The officer even apologized to myself and my wife, but said he was only doing his job. He even went down to the front desk and told the desk clerk "this was not your typical party". The other officer was actually helping my wife the kids toys. I have never been treated with such disrespect before in my life. Not to mention the trauma to the children, a ruined vacation for the family and an unbelievably disappointing Marriott experience.”

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Oct 6, 2007 by Carl from Elk Grove, Il.
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

Reimbursement of stolen money.
Totally ruined vacation.

“The worst stay Ive ever had in any type of motel/hotel throughout the country. I took my wife and 5 children to Wisconsin to experience the Italian festival. Money was stolen out of my wife's purse in our room while we were out. The management did reimburse us. After a night at the fest, our children were all sitting around discussing the foods and entertainment we had enjoyed all night a little before midnight the front desk rang our room, my youngest daughter answered the phone. She hung up 10 seconds later and I asked "who was that?" she said it was the front desk and they wanted to let us know we were being too loud. I asked "didn't they ask to speak to mom or dad? She said no. Approximately 1/2 hour later the whole family was in their pajamas and in bed when we heard a loud banging on our door. I opened the door to find the Brookfield police who said there had been a noise complaint and that the hotel was asking us to leave. The officer even apologized to myself and my wife, but said he was only doing his job. He even went down to the front desk and told the desk clerk "this was not your typical party". The other officer was actually helping my wife the kids toys. I have never been treated with such disrespect before in my life. Not to mention the trauma to the children, a ruined vacation for the family and an unbelievably disappointing Marriott experience.”

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Oct 2, 2007 by Carl from Elk Grove
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

They reimbursed me the money that was stolen out of our room.
Totally ruined vacation.

“Thee worst stay I've ever had in any type of motel/hotel through out this country. I took my wife and 5 children to Wisc. To experience Italian Fest. Money was stolen out of my wife's purse in our room, while we were out. The management did reimburse us. After a night at the Festa, our children were all sitting around discussing the foods, and entertainment we had enjoyed all night. A little before midnight the front desk rang our room, my youngest daughter answered the phone. She hung up 10 seconds later and I asked ''who was that'' She said it was the front desk and they wanted to let us know we were being too loud. I asked ''didn't they ask to speak to your mom or dad?'' She said no. Approx. 1/2 hour later, the whole family was in their pajamas and in bed when we heard a loud banging on the door. I opened the door to find the Brookfield Police who said there had been a noise complaint, and that the hotel was asking us to leave. The officer even apologized to myself and my wife, but said he was only doing his job. He even went down to the front desk and told the desk clerk "this was not your typical party" the other officer was actually helping my wife with the kids toys. I have never been treated with such disrespect before in my life. Not to mention the trauma to the children, a ruined vacation, I will never stay at a Marriott Property ever again.”

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Feb 7, 2007 by Mark
Overall Rating: 9

Great food, great lodging, very happy.

“We were very pleased. We'd stay here again anytime and recommend it to friends. Hotel staff were very friendly and the accomodations exceeded our expectations. Thank you.”

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Jan 18, 2007 by David from Stevens Point, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Fantastic room, ambience, quiet & great breakfast. Very pleasant staff.
Nothing.

“Loved the separate condo-like 4-plexes. Very quiet and situated off from the main roads in the middle of a golf course. The room was wonderful, the bedding was first class and the kitchen was top notch. No complaints at all. Wished we would have stayed longer. We hope every time we try to book in the area that they would grab our offer!”

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