Holiday Inn Select Chicago Naperville

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User Reviews for Holiday Inn Select Chicago Naperville, Naperville

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Apr 30, 2008 by Martha from Rockford, IL
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[5]

• Location.
• Dirty room, unfriendly staff, uncomfortable bed.

“Dirty room, unfriendly staff, and uncomfortable bed - not a 3 star hotel, in my opinion.”

Apr 21, 2008 by Kevin from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The proximity to midway and my client was great.
• The restaurant faire did not live up to expectations at all.

“I would definitely return here.”

Apr 21, 2008 by Mandy from Lincoln, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• I appreciated the location, cleanliness, and accessibility.
• Being placed at the end of the hallway, the fitness center, and signage for fitness center.

“For the most part, this hotel was well worth my stay there. I stayed several nights as I was working in the Chicago area, and it was definitely comfortable, clean, and in a great location. I wasn't impressed with the fitness center at all, nor was I impressed with signage for getting around the hotel. It seemed to need a few updates, but overall it was a good stay.”

Apr 21, 2008 by Andy from Sprinfield, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• The decor of the rooms was showing its age. Upgrade shower mechanicals and new comforter on bed.

“The hotel is showing its age but is clean, well run and maintained. The shower worked fine but need updating. The mattress seemed old and too soft for my liking. The bed comforter was clean but needed updating. All in all, it was not a bad place to stay for business travel.”

Apr 14, 2008 by Avon from Springfield, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Nice location, free Wi-Fi in room was great.
• Outdated style of rooms and bathroom.

“The Holiday Inn Select in Naperville was probably an upscale hotel during the Regan administration. It is in dire need of a top to bottom renovation and updating of bathrooms, TV's, furniture EVERYTHING. I wished that I stayed at a Hampton Inn or a Courtyard by Marriott.”

Apr 14, 2008 by Adam from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[10]

• Great location, nice room and building!
• Billed an inexplicable extra 25 dollars at check in.

“I enjoyed my stay at the hotel, and was very pleased with the location, room, and overall facility. I was not, however, pleased with the 25 dollars extra I was charged at check-in.”

Apr 14, 2008 by Lauren from Sycamore, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[7]

• The room was clean.
• The beds were horrible!

“Overall the hotel was ok. The beds were terrible but the room was clean and the public areas were clean. The staff was not very friendly and gave me the wrong receipt upon checkout, I needed it for reimbursement information and when I called to request another they told me they could not give me another one. I would not book this hotel again for my family, but for business purposes a quick trip it's ok.”

Apr 7, 2008 by Jessica from Kalamazoo, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location.
• Shabby room.

“Room needed serious updating--shabby bedding, carpet and bathroom. Not a three star in my opinion.”

Apr 5, 2008 by Michael from Charlotte, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location.
• Quality level.

“This is the second area of Chicago where you have included substandard properties in the top quality level. This hotel, while acceptable is not in the quality standard of the Hilton, Hyatt, Westin and Marriott in the Naperville area.”

Apr 1, 2008 by Dsa from Walled Lake, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[8] • Location:[8]

• Would not stay here again!
• Misrepresentation of star rating!

“Will not stay here again. Booked three more nights in area through hotwire so I would not end up at the same hotel.”

Mar 31, 2008 by Aaron from Oswego, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[6]

• The pool water was heated.
• Run down room, mattress was terrible.

“Rooms need remodeled and the mattresses replaced before the sides of the mattress breaks-in.”

Mar 31, 2008 by Bill from Palm Coast, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location.
• It looks and feels old.

“Average facility which happens to be in a great location for the business traveler.”

Mar 24, 2008 by A from New Rochelle, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The pool was great.
• My older son did not like the breakfast.

“I felt comfortable and at ease in the hotel.”

Mar 21, 2008 by Pam from Waukesha, WI
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[9]

• The clean, nicely decorated public areas.
• Room is in need of updating.

“The room had 2 double beds that did not look inviting. Bedspread on one bed had burn hole. Luggage bench was soiled. Bathroom sink had water temps reversed. Shower head was very low and tub had excess caulking which looked tacky. Workout facility needs fan. Pool looked inviting and staff was very friendly.”

Mar 20, 2008 by Jocelyn from La Crosse, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean.
• Room decor a little dated.

“Excellent value. Convenient.”

Mar 17, 2008 by Margaret from North Judson, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff-much more than I expected.
• It was all good.

“I stay in hotels all over the world and this hotel well exceeded my expectations. It was clean, comfortable, and the staff were knowledgeable about the napper ville location and sights to see.”

Feb 26, 2008 by Linda from Frankfort, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, attractive surroundings.
• Needs updating in the bathrooms and better mattresses and pillows and blankets.

“The rooms need updating; otherwise it is adequate for meetings and conventions.”

Feb 21, 2008 by Eric from Sparta, WI
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Good Selection of channels.
• The bed was as hard as a rock!

“Hotel is in need of updates if it wants to get up to 3-star level in my opinion. Definitely need new softer beds. My wife came with me on this trip and said she would almost have rather slept on the floor.”

Feb 11, 2008 by Mary from Shorewood, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The room was big (though an "identical" two-bed room was much smaller).
• Room service said 50 minutes and took 65 - nearly made me late.

“Fine at basic comforts. Easy access from highway and wireless Internet service make it good for business travelers.”

Feb 9, 2008 by Kevin from Springfield, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The hotel was quiet and comfortable with great free internet services.
• Nothing.

“I would recommend this to everyone.”

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Amenities at Holiday Inn Select Chicago Naperville, Naperville

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Iron Jacuzzi Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service TV Remote Control Television with Cable Turndown Service VCR Vending Machines Video Checkout Wake-up Service