Courtyard by Marriott Naperville

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User Reviews for Courtyard by Marriott Naperville, Naperville

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Oct 7, 2008 by Thomas
Overall Rating: 6

• It was clean and had nice use of the space.
• The hotel was a lot harder to locate than I expected.

“This hotel was clean and had nice amenities. The staff were very busy with the phone and had no time to assist me and other guests when I went to the lobby. I was generally satisfied with the hotel, and would recommend it to a friend for what it was.”

Sep 3, 2008 by
Overall Rating: 10

• The staff was very responsive to our needs.

“We were very pleased with our room when we first checked in. We asked and had 2 queen sized beds, and while there wasn't a lot of amenities (no free breakfast, e.g.), since we were only staying one night and catching an early flight, we didn't care that much. We didn't find the hotel as difficult to locate as some earlier reviews indicated, but we know the area very well so that probably helped. The room was supposed to have free internet, but we were unable to get it to work. When we reported this to the front desk, they gave us a number to call. That didn't help, so they quickly sent someone to assess the situation. When he couldn't make it work, they moved us to another room where it did work, and gave us two free passes to their breakfast buffet (a $22 value) for our trouble. I was very impressed by that
I've stayed in plenty of hotels where we didn't get that quality of service. I wouldn't hesitate to recommend this hotel.”

Aug 31, 2008 by Rob from Lakeville, MN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• The availability of sofa sleeper in king size bed rooms.
• The bathroom could have been cleaner. Seems floor was not mopped.

“Overall this hotel was comfortable and friendly. The pillows for the beds were comfortable. Internet hookup was convenient and easy to connect to.”

Jun 9, 2008 by Gina from Kankakee, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Free cookies.
• One staff member was rather rude and unhelpful.

“The hotel was nice. They took me way out of the way, when I could have just jumped off the tollway and been right there. The directions even had me turning into a parking lot for no apparent reason!”

Jun 9, 2008 by Brian &. from Arrowsmith, IL
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[4]

• Pleasant staff; helpful if in a limited way.
• Damp carpet [two rooms]; bad perfume odor; parking lot seemed 'iffy'; iron damaged.

“This Courtyard was difficult to find, even with a map and we ended up calling the front desk for aid. The sign was not visible from the road. Otherwise it was in a pleasant area and on a scenic road, not far from our convention. Our first room smelled awful, bad perfume in the cleaner for the carpet apparently. The carpet was damp, everywhere. The phone wouldn't work. And there were only three sets of towels, and not very plush towels at that. The staff at the front desk were very accommodating, and could see that the room had recently gone through general cleaning and were happy to move us to a new room. The only trouble was, that the new room was not much different from the first one, except that the phone did work and the iron was slightly damaged, and we now had a view of the 'courtyard'. The practice of this Courtyard is also to bill for a daily newspaper unless you contact the desk to cancel the order, but then they still deliver it and you are required to return the paper to the desk anyway. Any way I look at that it was just a hassle.The bedding seemed quite nice but I woke with a backache due to the mattresses not being as firm as they should. All in all, the hotel was a disappointment. I have to believe that we would have head a more relaxing and enjoyable experience at any of the other 2-1/2 star hotels in the area [that have free breakfasts and probably not wet carpets] and even a few of the 2-star hotels as well. If we need another hotel in this area, we will bid lower for a 2-1/2 or 2-star hotel, hoping sincerely not to end up at this one again.”

Feb 25, 2008 by Mari from Normal, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• My original room had ants. They moved me to a new room immediately and were very accommodating.
• The long corridors were kind of creepy at night.

“Everything was spotless. The beds were very comfortable and clean. The first room I was in had ants (I think because it was directly across from the pool) but the staff was extremely accommodating and moved me immediately. With the exception of the person who checked me in at 12:30 a.m., all the staff was exceptionally friendly and professional.”

Dec 6, 2007 by Nate from Homewood, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newer furnishings, clean, patio door in room, free coffee, breakfast available.
• Patio was not usable due to locked door, and overgrown vegetation.

“This hotel was very nice. The rooms have newer furnishings and are very upscale. There is plenty of room, was very clean, and free high speed internet is great. I wish all the upscale hotels would do so. I like having a patio but would have liked it to have been usable. The door was locked and the patio was overgrown. Lobby spaces were beautiful; they had breakfast available and free coffee. A great hotel for the business traveler.”

Nov 1, 2007 by Steve from Fairfield Glade, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, quality facility, reasonable price.
• Some traffic noise from interstate.

“Quality facility with reasonable price for the location.”

Oct 10, 2007 by Neal from Asheboro, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean.
• Not very convenient.

“Good overnight or business trip hotel.”

Oct 4, 2007 by Irene from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, friendly staff, indoor pool and hot tub, good location, none smoking.
• Wanted mini fridge in the room.

“My husband and I were in town for the weekend. This hotel was in the perfect location (close to the high way and easy access to the western suburbs) and provided a nice clean and quiet place for us to relax. The pool and hot tub we well maintained and the staff was friendly. The only thing that was missing was a mini fridge in the room.”

Sep 20, 2007 by Bill from Wildwood, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Cleanliness and location.
• Not important.

“Well located; very clean and easily accessible. The hotel staff was extremely friendly.”

Sep 3, 2007 by Meg from Oswego, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very quick and helpful.
• Had to purchase breakfast.

“Hotel was quiet and comfortable.”

Aug 14, 2007 by Dale from Cincinnati, OH
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[6]

• Staff friendly. Breakfast okay.
• All windows extremely dirty. Bed extremely uncomfortable. Key.

“Motel hidden in trees. My stay was very uncomfortable. Bed was caved in on sides and lumpy. All windows dirty. Keyboard to interact with TV didn't work. Staff was friendly. Food was just okay. I will not recommend Court.”

Aug 13, 2007 by Delia from Los Angeles, CA
Overall Rating: 9
Staff:[9] • Location:[8]

• Good quality toiletries in room.
• Nothing negative at all.

“Exactly what you would expect of a courtyard Marriott.”

Aug 1, 2007 by Jen from Woodstock, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Comfortable beds.
• Thin walls, I could hear everything going on in the room next door.

“My one and only complaint was the thin walls in the rooms. I could hear the people next door closing the door to their room and the bathroom door. I could even hear their conversations word for word, and they were speaking in a normal tone of voice. I heard their footsteps even, when the kids ran from one end of the room to the other. This was not just a case of loud neighbors; those walls were way too thin.”

Jul 4, 2007 by Prakash from Naperville, IL
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[7]

• Public areas were good and free internet at the lobby was useful.
• The room was small and crowded, Plumbing was not very good.

“This hotel is located in the business district of Naperville. Close to all the offices. The public areas are nice. The breakfast bar is good (costs $10 per person) but has excellent choice. The fitness room as good equipment. The rooms are small and the plumbing is bad.”

Jun 29, 2007 by Laura from Carmel, IN
Overall Rating: 7
Staff:[7] • Location:[7]

• Nice courtyard.
• Garbage was piled up outside the hotel exit. It was not cleaned up for some time.

“The hotel met my needs and the price was very good. I had to travel unexpectedly and would not have had the convenience of a second night if the price was not so good.”

Jun 28, 2007 by Michelle from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The room was very clean and spacious. I would stay there again.
• I did not like the fact the free continental breakfast was not offered to us.

“I would recommend this hotel to friends and family. The staff was friendly and hotel was very clean and neat. I felt it was a very safe area and easy to find.”

Jun 15, 2007 by Dale from The Villages, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Overall cleanliness and friendly hotel personnel.
• Breakfast buffet price $9.95.

“We found it to be a very clean and friendly place to stay in the Naperville area. For the price it is the best we have stayed at in Naperville. I would highly recommend it to anyone”

May 31, 2007 by Jane from Neenah, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• They returned clothing I left at no charge.
• Its location is pretty far out.

“A lovely hotel with exceptional service.”

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Amenities at Courtyard by Marriott Naperville, Naperville

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Coffee Maker in Room Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Ice Machine In Room Movies Indoor Pool

Iron Maid Service Meeting/Banquet Facilities Microwave News Stand Outdoor Parking Parking Phone with data port Phone with speaker Picnic Area/Tables Pool Radio Refrigerator Restaurant Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Vending Machines Wake-up Service

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