Best Western Regency Inn

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User Reviews for Best Western Regency Inn, Mobile

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Aug 16, 2008 by Antonio from Houston, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[1]

• Had a great breakfast that was complimentary.
• This was the hardest hotel to find. I spent two hours looking for it.

“The hotel address for this hotel does not match where it is.”

Jul 30, 2008 by Judith, A. from Brookshire, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Nothing.
• Poor quality, not clean, windows leaking water, unfriendly staff.

“We were traveling with 5 grandkids to meet our son half way. He lives in North Carolina and we live in Texas. We were taking his kids back to him after a summer visit. I chose a 2 and a half star hotel. I didn't expect luxury, but I did expect something decent and clean. The first rooms we got only had one bed each - for 4 adults and 5 kids? They charged us extra for 2 more rooms with double beds. The next 2 rooms the air conditioners were not working very well, the rooms were hot and the AC was already on high. The next 2 rooms, one had a HUGE hole in the floor under the carpet the other room smelled very badly like mildew. When I called the front desk we were told "just don't let the kids walk where the hole is at". After some rude words, they finally switched us to another room, except it was on a different floor. We specifically told them we wanted the rooms together. After switching rooms several times, we finally got two rooms next to each other. The beds were lumpy as were the pillows. The light in one bathroom didn't work. The rooms still smelled, but just not as bad. Everything was dirty and/or dingy. It rained very hard outside. The rain came in through the closed window in both rooms. We had to use the towels to keep the rain from running on the carpet. Then the cleaning lady got mad when we asked for more towels! My husband and I both sleep with C-PAP machines. We had to plug them into 2 different outlets. Both outlets would come completely out of the wall when we plugged them in and unplugged them. The grand daddy of them all: we had to get our room keys reprogrammed 9 times for a one day stay. I have severe Rheumatoid Arthritis. The trip alone was hard on my body. My husband has a bad back. But we had to keep taking turns walking down the hall to the elevator, then down another long hall to the front desk to get our room keys reprogrammed and then back. I think they were having a bit of fun with that. We weren't. We have no.”

Jul 30, 2008 by Mary E. from Muprhy, TX
Overall Rating: 4
Cleanliness:[3] • Staff:[10] • Location:[10]

• The continental breakfast was nice.
• It was dark and had roaches.

“The staff is nice and helpful. The hotel is a dump.”

Jul 29, 2008 by Angela from West Monroe, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• I didn't like anything about this hotel.
• Roaches were everywhere, hot, dirty.

“This hotel was nasty. When I say that we had to fight the roaches I mean just that they were coming from everywhere. If it would not have been 3 AM when we arrived I would have not stayed at this hotel. I could have stayed in a truck stop bathroom and felt more clean.”

Jul 29, 2008 by Stephen from Livingston, LA
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[9]

• I liked the location.
• I did not like pool noise and the breakfast was not very good.

“The hotel was ok but was not a 2 star hotel. I have stayed in 1 star hotels that were cleaner, quieter and that had better breakfast.”

Jul 29, 2008 by Michelle from Jasper, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The customer service was awesome!
• I could hear people walking upstairs all night.

“I would recommend this hotel and would stay here again. The customer service was outstanding. The hotel was nicer then I thought it would be. We really had a great time!”

Jul 23, 2008 by Becky from Powell, TN
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[8]

• Easy to find.
• Hard uncomfortable beds. Stained carpets.

“They slapped on a coat of paint and made the lobby pretty - unfortunately, they neglected the rooms.”

Jul 22, 2008 by Wendell from Rineyville, KY
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Easy to find and quick start breakfast.
• Stair ways and halls in bad repair.

“Nice comfortable room with microfridge and a good quick start breakfast. Great location for seeing Mobile.”

Jul 15, 2008 by Dominique from Valdosta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• It was a place to sleep.
• It was dirty, unfriendly.

“It was horrible. The person who was giving directions didn't sound like they even knew how to speak English, then when I did understand what they said they gave the wrong directions, the room was not clean from the previous person and it was a waste of money.”

Jul 9, 2008 by Tracie from Dayton, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Nothing.
• The room stunk, bathroom was always dirty, floors were filthy, etc.

“This hotel is very deceiving. Upon check-in the lobby is beautiful. Once you get to the hallway where the rooms start it was downhill from there. There was a constant stinky smell or mildew/mold; in both the hallways and room itself. The bathroom was absolutely filthy. There was used soap still in place and hairs all over the place! The floors were damp looking and absolutely dirty. I wouldn't allow my child to walk on these floors without socks at all times and they always ended up completely filthy. We will never stay at another Days Inn again.”

Jun 5, 2008 by Sami from Niceville, FL
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[7]

• Nothing.
• Everything.

“I could not sleep the beds were HORRIBLE, it was hot in the room because the air did not work.”

Jun 4, 2008 by Jeremy from Ridgeland, MS
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[9]

• It was in a central location.
• Not clean, incredibly outdated, beds were worn slap out, not a comfortable stay at all.

“This location was not kept up at all. The rooms were extremely old. I ended up sleeping on the floor one night because the beds were so uncomfortable. My son, after crawling on the floor, ( age 1) was covered in black. The perimeter of the campus seemed unsafe.”

May 30, 2008 by Ashlyn from Creola, AL
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The Jacuzzi suite was huge and very nice and very clean.
• There wasn't any air in the hall ways, it was almost 90 degrees in the hall ways but our room was cold.

“This hotel was very nice and kept. Our Jacuzzi suite was very nice! The only thing that I did not like was there wasn't any air in the hallways walking to your rooms. It was like 90 degrees in them. Other than that it was a great location and a wonderful staff. We kept messing our electronic strip up in our keys and they always fixed them without a problem!”

May 2, 2008 by Philip from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great service, clean rooms, superior location, great breakfast, recent remodels looks great.
• Breakfast should include fruit and yogurt.

“However, I found the recent remodel very clean, staff was accommodating, and the breakfast of waffles and cereal was filling. The breakfast lacked fruit. The location was excellent with easy access to i-65 and i10. Weather was beautiful, and the pool was a plus. Their wireless access worked flawlessly, and the staff cleaned our room daily. The microwave and refrigerator provided an opportunity to save on eating out. We were attending the USTA Super Seniors Nationals, and the hotel provided an easy 7 minute ride to the mobile tennis center.”

Apr 30, 2008 by D from South Holland, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Cleanliness of rooms.
• Extra price for double rooms and poor breakfast selection.

“The hotel stay was good. It is a great two star hotel: clean, good beds, good linen, etc. The breakfast, however, is not good. It is merely continental at best and has only one waffle maker machine.”

Apr 29, 2008 by Jack from Mesquite, TX
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• Great wireless internet.
• Common areas needed to be vacuumed.

“Very acceptable for myself. Room and bed comfortable. Common areas such as hallways could have been cleaner.”

Apr 23, 2008 by Nate from Marietta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[7]

• It was close to my location.
• Horrible breakfast and poor cleanliness.

“Very poor. I had a bad experience both nights. This hotel should not be considered a 2 star. I am very disappointed.”

Apr 21, 2008 by Joshua from Greensboro, NC
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[3]

• There was nothing to like about this hotel.
• Very dirty rooms; smoking rooms only; very unhelpful staff.

“The Days Inn was a poor experience. Upon checking in the clerk gave me a smoking room which reeked heavily. I returned and asked for non-smoking, and he responded that no non-smoking room existed except for rooms with two double beds, which he told me would be an additional 10 dollars! Given that the parking lot was only a quarter full I did not believe this, but he refused to work with me. Also, the rooms were quite dirty and dusty.”

Apr 17, 2008 by Jerry from Headland, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Quality.
• Location.

“Excellent value, polite staff, clean rooms.”

Apr 9, 2008 by Frances from Pensacola, FL
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[6]

• Convenient.
• Smoking room with poor air circulation & they charged me twice!

“The hotel charged me twice for a room. They are not going to even listen to this complaint.”

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Amenities at Best Western Regency Inn, Mobile

24 Hour Front Desk AM/FM Alarm Clock Adjoining Rooms Air Conditioned Audio Visual Equipment Bus Parking Coffee Maker in Room Connecting Rooms Continental Breakfast Copy Service Elevators Free Local Telephone Calls Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Ice Machine Iron

Ironing Board Meeting/Banquet Facilities Microwave No Smoking Rooms/Facilities Outdoor Pool Parking Pool Recreational Vehicle Parking Refrigerator Safe Safe Deposit Box Shops/Commercial Services TV Remote Control Television with Cable Tennis Truck Parking Vending Machines Wake-up Service Wheel Chair Access