Holiday Inn and Suites Elgin

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User Reviews for Holiday Inn and Suites Elgin, Elgin

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Apr 21, 2009 by Jeff from Kenosha,WI
Overall Rating: 10

• Nice people and easy to get to from the interstate.

“Nice people, room, lobby and parking. Easy to find and everything seemed really clean.”

Mar 18, 2009 by John Otto from Maple Grove,MN
Overall Rating: 5

• Good service.
• Not accommodating when there was a problem.

“My room was directly above the bar and was never advised there would be loud music Friday night. I as well as my two kids were awake until 2 am because of that. I asked to sleep in another room but they said I would have to move everything when I called at 1 am. If there was an open room just let me sleep there, not make me move all our stuff which was not organized at 1 am. Not happy.”

Feb 19, 2009 by Gene from Castle Rock,CO
Overall Rating: 8

• Convenient location with modernized room and helpful staff.
• Breakfast brunch was weak, not much variety. Hotel pool was only 70 degrees, too cold to use.

“We've stayed at this hotel a number of times, and we like the location and the hotel in general. We're always visiting our grandchildren when in the area, and they typically come by one time to use the pool. The temperature of the water is always too cold, and the shower in the pool area is ice cold and barely works.”

Feb 1, 2009 by Robyn from Chicago,IL
Overall Rating: 10

• The employees are very HELPFUL. I had car trouble and they went out of their way to help me.

“I like the rooms, the breakfast, the staff is all so nice from the housekeepers to the front desk and managers.”

Dec 24, 2008 by Srini from Monroe,WY
Overall Rating: 8

• Room was nice, very spacious and well laid out.

“verall this was a great place, the only thing that runined our experience was the checkout girl who wouldn't greet us and was silent duringf the process, but became quite talkative when a white couple checked out. This annoyed us quite a bit.”

Nov 25, 2008 by Anni from Toronto,Canada
Overall Rating: 9

• Great location, great room and very friendly and helpful staff.
• Internet was very slow, need to get a new server, kept logging me off several times a day.

“I love the Holiday Inn. The staff is very accommodating and friendly. Anything that is needed or requested is done very timely and pleasant. Decor in the hotel and rooms are stylish and comfortable. The hotel does need to address the internet problems in the rooms as this is the 3rd time I have stayed at this hotel and have had persistent internet problems.”

Nov 13, 2008 by Jane from Oak Lawn,IL
Overall Rating: 10

• The room was nice a big.

“We had the best time. The band that we went to see was even staying at the hotel. We got a personal evening with them, autographs, pictures and even drink.”

Nov 10, 2008 by Christy from Elgin,IL
Overall Rating: 9

• Very roomy.

“It was convenient for the time needed to stay there overnight.”

Oct 30, 2008 by peggy
Overall Rating: 9

• Convenience.
• No issues.

“Staff was courteous and friendly, room was clean and available immediatly. Although I was warned it would be loud due to traveling sports teams staying there, I did not have any issues. Restaurant staff was excellent. Parking was easy. Overall, I would recommend this hotel.”

Oct 28, 2008 by Greg
Overall Rating: 8

• The room smelled of smoke.

“The staff was extremely curteous and helpful. Quick to respond to any needs or requests. There was a Bennigan's restaurant located adjacent to the hotel and the food was decent. The pool was one of the nicest I'd seen in any hotel.”

Oct 24, 2008 by Charles
Overall Rating: 9

• The bed was quite comfortable.
• There was a long wait for breakfast at the lobby breakfast lounge.

“The hotel was fairly convenient to my destination, and was both clean and comfortable. The one thing that stood out in a negative way was the breakfast lounge in the lobby. Although the food was tasty and hot, it took quite a while for the waitress to get around to taking my order. Two guys who sat down after I did had to leave because of the wait. But this was the worst part of the entire stay.
”

Sep 5, 2008 by Wendy from Bethel, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was friendly and helped us find places to take the kids.
• Well, there was make up stains on one pillow case and they didn't replace the glasses in the bathroom they just washed them in the bathroom sink.

“Well, all was great. Friendly staff, eager to help us find things to do with the family. The only thing I found disturbing was the drinking glasses in the bathroom were never replaced. It was in the bathroom sink and put them back on the tray in the bathroom. I'm not sure how well I trust that. I went out and bought plastic.”

Sep 3, 2008 by Gail from West Allis, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Lobby was very comfortable - nice atmosphere.
• It had everything but a small refrigerator and no towels at pool in evening.

“Nice, friendly hotel. Kids loved the pool and we appreciated the large whirlpool. Bedding was fresh and the pillows were fluffy.”

Aug 23, 2008 by Nick from Fridley, MN
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[5]

• Free parking and internet.
• Kind of plain & older looking inside.

“This is an ok place to stay overnight, but really nothing special. Also, if you're in the area to access Chicago, this is really quite a distance out.”

Aug 21, 2008 by Anni from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenient location, good size room, friendly staff.
• Smoke room with the smell of smoke still in the room, fridge I ordered had duct tape as the shelving in the door was not there.

“The hotel was very comfortable and friendly, but I found in the shower, the water was coming out of the tap as well making the shower less powerful. Everyday using my computer I would get booted from the internet due to the hotel's server. Very distressful.”

Aug 14, 2008 by Peg from Pasadena, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to interstate.
• Located in nearly closed mall - not easy to see from the north.

“Clean, convenient, helpful, friendly staff.”

Aug 14, 2008 by Monica from Macomb, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pool and Jacuzzi were very big.
• Bennigan's food wasn't very good.

“Overall, it was a nice place to stay and good location.”

Aug 9, 2008 by Susan from Moline, IL
Overall Rating: 2
Cleanliness:[5] • Staff:[9] • Location:[9]

• Easy to get to, bathroom was clean.
• Smelled bad, carpeting needs updating.

“Person at the front desk was very friendly. The rooms were spacious. Did not like the smell of the rooms. My dad's room smelt the same. Carpeting needs updating.”

Aug 7, 2008 by Jeff from Ball Ground, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Large, fairly clean rooms.
• Room was next to noisy elevator.

“This is a decent facility but the staff seems a little overwhelmed though nice. We had a no smoking room that had recently been smoking and they have tried to freshen. It was clean but there were a few cigarette burns in the rug and it still had a little too much of a patina of stale cigarettes.”

Jul 24, 2008 by Marc from Plymouth, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• I liked the large, spacious room size.
• I called both the front desk and room service trying to get cream for my coffee, and neither of them would help.

“It was a very nice hotel, I would recommend it for business travelers, and families passing through. It's a great location if you want to avoid staying in Chicago overnight. It's not too far out, yet you don't feel like you're in a cheap outer city hotel. We were pleased.”

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