Courtyard by Marriott Memphis Park

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User Reviews for Courtyard by Marriott Memphis Park, Memphis

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Jan 4, 2010 by Van from Moreno Valley,CA
Overall Rating: 9

• Nice room, everything we needed.

“Clean room, good service, could have stayed longer.”

Dec 27, 2009 by Craig from Baltimore,MD
Overall Rating: 1

• The day staff was great.
• The check-in at night was rude and confrontational.

“Misleading signage - there is no vending, even though signs keep directing you to places where they say vending is (the staff laughed about this detail). Your only options for vending? An overpriced market at the front desk. Sheets were torn. Don't check in at night. In my case, the woman clearly did not like her job, and very clearly did not care about me at all.”

Dec 21, 2009 by Craig from Baltimore,MD
Overall Rating: 1

• The day staff was Great! Especially breakfast personnel and front desk clerk.
• Very cold, unfriendly check-in process. Misleading signage too.

“My sheets were torn. Very rude woman that checked me in. Signs all over point to Ice & Vending, but there is no vending. Only an overpriced market in the front lobby. When I asked that why signs all over the place said vending when there isn't any, a staff member chuckled and said, "It's been that way for years." Well, fix it, then. I wasted time wandering all over the hotel looking for vending.”

Oct 21, 2009 by Tammi from Knoxvile,TN
Overall Rating: 10

• The bed was comfortable.
• Style of room needs to be updated.

“Overall the hotel was a very comfortable place to stay. The staff was very helpful and friendly. I would definitely stay at the hotel again.”

Oct 12, 2009 by Michael from Conway,AR
Overall Rating: 2

• Incredibly comfortable bed.
• Poor location.

“My wife and I booked this hotel, on short notice because for a family funeral, we were hoping to find a quite place to retreat to during all of the chaos, instead this hotel only added to our stress. The courtyard was the least impressive three star hotel I have ever stayed at. The room was nice and very simple, however the location was its primary drawback. Directly in front of our room was a railroad which had several trains passing by between the hours of 10-12 at night. At one point a single train stopped outside for over 20 minutes, for what appeared to be regular maintenance. Our entire room vibrated while the train was outside. Instead of resting after a difficult day, we tossed and turned until we finally fell asleep. I believe the housekeeping service had just returned from a smoke break when he decided to clean our hallways, which lead to the entire upstairs smelling like cigarettes.”

Sep 11, 2009 by Jerry from Macon,GA
Overall Rating: 10

• Clean and well kept room.

“Great stay, and easy to get back to I-40.”

Sep 8, 2009 by J. Harold from Crawfordville,TN
Overall Rating: 9

• Really a good clean place, and good location.
• Breakfast was not included.

“Good value.”

Aug 30, 2009 by Lorenzo from Arlington,TN
Overall Rating: 10

• The staff was very friendly and the property was well kept.
• The breakfast buffet started at 6:30 am which did not meet my needs.

“This hotel is an oasis in the eastern part of Memphis. The staff and the property itself is first rate.”

Aug 19, 2009 by Eunice from Lathonia,GA
Overall Rating: 7

• 1st front desk check-in person was very helpful with giving city directions.
• Reported balcony door would not close, front desk did not have it fixed during our stay.

“Nice hotel, and bathroom was not cleaned very good each day. Hotel technician not very friendly, came too early to clean rooms at 9:30 each day. We were just getting up at that time. Reported to the front desk that the balcony door would not close. They sent someone to check it, but he could not fix it and said maintenance department would have to come and repair it. Called the front desk and told her what he said, but the door was never fixed while we were there. We stayed 3 days.”

Aug 16, 2009 by Jill from Rogers,AR
Overall Rating: 3

“You could see where the balcony door had been repaired after someone broke in. Sleep was interrupted by passing freight trains. Parking was inadequate. And they wanted $1.50 for a regular size snickers. I would not stay at this motel again on a bet!”

Aug 5, 2009 by Tamika from St. Louis,MO
Overall Rating: 5

• The hotel staff was friendly and very helpful.
• The hotel room had a bad odor and nothing could be done. All the rooms were smelling same.

“This hotel is in a good location, and easy to find. I appreciated the up and beyond attitude that the staff had. Although I was very unhappy with the odor in the room, the staff made a superb effort to find a solution. Lesson of the day to all running a business: error will exist because we are human, but it's how we demonstrate our customer service skills and how we put forth effort to correct the situation is what matters. So if you are looking for a place to stay that will treat you special and give you the customer service you deserve this is the place.”

Aug 4, 2009 by Kathey from Chouteau,OK
Overall Rating: 9

• Rooms were quiet and clean.
• Breakfast not included, continental breakfast for purchase for $11 too much!

“The hotel was very nice, clean and comfortable, all the things we needed for a quick overnight stay.”

Jul 30, 2009 by Linda from Groesbeck,TX
Overall Rating: 7

• Nice bed, comfortable room, good hot tub.

“This hotel provided a nice room with a very comfortable bed and a nice hot tub.”

Jul 19, 2009 by Paul from Pound Ridge,NY
Overall Rating: 10

• All hotel staff I dealth with were wonderful.
• Nothing.

“Second time staying here. For me it is perfect and I look forward to staying here again.”

Jul 7, 2009 by Patricia from Murfreesboro,TN
Overall Rating: 6

• It was in a good area to where we were visiting.
• Room did not come with fridge as aspected.

“This was a good hotel. Employees were friendly and everything was clean. I would reccommend this hotel even at higher price. Would have stayed an extra night at regular cost however front desk person was hesitant about the price we would be paying so we opted to stay somewhere else.”

Jul 2, 2009 by Tiffany from Ofallon,IL
Overall Rating: 8

• Nice, clean room, newly remodeled and well kept.

“Very nice room and staff.”

Jun 27, 2009 by Dee from Mclean,VA
Overall Rating: 7

• The room was decorated nicely and had a nice layout.
• The hotel was located near a train track and therefore noisy. It was also very far from downtown which is where I spent most of my time.

“The hotel is located in a suburb of Memphis. If you plan to spend time downtown, you may want to look for a better location. It was about a 25 minutes drive to downtown Memphis. The hotel is located near a train track. It gets noisy so see if you can get a room on the side opposite the track. The rooms were well decorated, clean, and comfortable.”

May 22, 2009 by Gerry from Austin,TX
Overall Rating: 6

• Location.
• Train noise. Short staffed.

“Fair. I do not think I would stay here again.”

May 14, 2009 by Carl from Higden,AR
Overall Rating: 9

• Refurbished in last three years-looked new.
• No problems.

“Excellent location. Although 20 years old, the handicap room I had looked like quality new build. The tub/shower were better equipped than any I have used in Bronson or Tunica.”

May 9, 2009 by Lisa from Del Norte,CO
Overall Rating: 1

• Comfortable room & bed.
• Very rude staff; made my son feel terrible!

“The Courtyard Hotel lived up to normal Marriott standards - with the exception of the front desk staff!”

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Amenities at Courtyard by Marriott Memphis Park, Memphis

AM/FM Alarm Clock Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Coffee Maker in Room Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Florist Free Newspaper Free Parking Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Ice Machine In Room Movies

Iron Maid Service Meeting/Banquet Facilities Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Vending Machines Wake-up Service

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