Wyndham Riverfront

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User Reviews for Wyndham Riverfront, New Orleans

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Jan 27, 2010 by Aimee from Zachary,LA
Overall Rating: 5

• Great location.
• Air conditioner broke in our room and staff only said I' m sorry. Did not offer another room.

“ Hotel is in a great location. The bed sheets were very rough and uncomfortable. The air conditioner in the room didn't work. When we notified staff the told us they were sorry and that was all. ”

Jan 21, 2010 by Rich from Springville,UT
Overall Rating: 8

• Clean and
  nice room.
• No pool, internet requires subscription, no breakfast, room smelled of smoke.

“ I was disappointed that there was no pool and they wanted us to pay to use the internet when even the cheapest of hotels offers internet for free. The only food option in the hotel was an upscale restaurant. Room smelled like smoke. On the bright side, one of my kids dropped his iPod in the hallway and the maid picked it up so nobody else would take it and returned it when we came back to look for it. ”

Dec 31, 2009 by Vicky from Durham,NC
Overall Rating: 7

• Polished, convenient.
• Cramped lobby, small rooms, dim lighting, austere, sterile.

“Very nice in a functional way.”

Nov 27, 2009 by Henry from Alpine,UT
Overall Rating: 10

• Great and friendly Staff.
• Only parking available is valet parking. You can find place to park in street, but not very user friendly.

“I like this hotel if you are staying in New Orleans for convention. Walking distance to convention center and to other tourist location. Only thing I did not care for was the $28 valet parking fee. No self parking unless you wanted to find a spot in the street. Staff was extremely helpful and professional. Room was clean and food pricing was reasonable. I would recommend this place for family looking for place away from Broubon Street.”

Nov 18, 2009 by Eve from Metairie,LA
Overall Rating: 9

• Wonderful restaurant.

“While not the top choice for Priceline 4-star hotels, this hotel was completely sufficient.”

Sep 17, 2009 by Marie from Chicago,IL
Overall Rating: 10

• I stayed in a very comfortable room with great beds, nice TV, & warm, friendly, helpful staff. I'd stay there again.

“I chose this chain because I've stayed at its' other hotels in other cities & have had good comfortable rooms, no complaints on any of them. This hotel did not disappoint me. It was very quiet & clean.”

Mar 22, 2009 by Brian from Austin,TX
Overall Rating: 5

• Location.
• Not up to level I expected.

“Common areas are fine. Rooms are good sized, but dingy.”

Nov 16, 2008 by Ronnie from Buras,LA
Overall Rating: 8

• The restaurant was beautiful and the food was excellent! The bed was comfortable also.
• Parking was too expensive.

“Overall, I feel my stay was very enjoyable! The hotel was very clean and the employees were friendly and helpful. The restaurant had the perfect setting, great food and the staff were very friendly.”

Nov 11, 2008 by Jorge from Mount Holly,NJ
Overall Rating: 8

• Friendly staff.
• The phone and
  TV did not work in the room.

“The hotel was in a convenient location with a very friendly staff. The room was nice and clean but we had trouble with the lights working. The phone did not work in the room and the channel guide and on demand did not work on the television.
”

Nov 11, 2008 by Natalie from Louisville,KY
Overall Rating: 10

• They let us check in at 11 am which was wonderful.

“This hotel is in a great location, only a few blocks from Bourbon Street and right by Gordon Biersch in Harrah's. The Riverwalk is across the street. We had a great time, and it was nice being able to go to a hotel that was actually quiet at night.”

Oct 30, 2008 by Chris
Overall Rating: 7

• Very comfortable beds.
• Small bathroom and no wireless internet.

“We had a great stay at Wyndham Riverfront. Room service stopping at 10:00pm was a little strange for New Orleans. Wireless internet and a more modern TV would be nice as well.”

Oct 23, 2008 by Shelly
Overall Rating: 9

• The beds were super comfortable!
• Couldn't get a veggie burger, room service too pricey.

“Very nice staff, very clean rooms, the bartender was awesome, beds very comfy. Wish the restaurant had a couple of vegan items and wish room service wasn't so pricey. Overall, had a great stay.”

Oct 15, 2008 by Jamila
Overall Rating: 8

• Location. It was close enough but not in the middle of all the French Quarter action.
• On the 3rd day of the stay my room was not properly cleaned and the toilet paper not completely replenished.

“Good Hotel. The room service salad was a little less than expected and the water glasses and napkins were not removed from the room the next day. The napkin was actually still on the ground when I returned back to the room.”

Sep 2, 2008 by Eunice from Welcome, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The hostages and parking assistant was very helpful and kind did a outstanding job!
• Need more parking.

“The hotel was very clean and room had a lot of space. Workers was helpful and kind. Outstanding hotel.”

Aug 25, 2008 by Steven from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was very polite and quick to get you into room.
• Room was kind of drab.

“Stayed just over night. Bed was comfortable, plenty of towels and hot water. Quiet.”

Aug 22, 2008 by Lagatha from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Excellent location.
• Parking.

“This was an excited getaway spot for me and my spouse.”

Aug 14, 2008 by Liz from Pinehurst, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It exceeded our expectations - lovely and clean and luxurious and the beds were extremely comfy.
• The valet parking was a shambles, less so on arrival but complete chaos on departure.

“This hotel was clean and very comfortable. The staff was friendly and helpful. The hotel was convenient for all the tourist parts of N'Orleans though for some it might be a long walk to the French Quarter. We would definitely stay there again.”

Aug 14, 2008 by Heidi from Merryville, LA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

• Absolutely nothing.
• Everything. Parking for 3 days was $100 and we were charged for internet.

“My husband and I had a room with two double beds. These usually only accommodate one person. We had to sleep in separate beds the entire trip and the front desk staff made no effort whatsoever to change our rooms or accommodate us otherwise. I feel like I was treated as a second class citizen. They bugged us the entire trip about our incidental fees and in front of other guests at the front desk, made it seem that we were trying to run out on our bill. We arrived late and the employee who checked us in acted as if it were a chore. We asked where we could find a restaurant open that late and he just shrugged his shoulders and said I don't know. I don't believe my husband and I were the only guests who had issues with the front desk. Every time we came through the lobby on our way out for the day, there was always a guest at the front desk either complaining about lack of service or having issues with their room. I will not stay at this hotel again. This was the worst experience I have had in a hotel in sometime and I travel quite a bit. I will not recommend this hotel to anyone else, despite its location.”

Aug 14, 2008 by Alycia from Silver Spring, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The customer service was wonderful.
• The room did not have the amenities that 4 star should have.

“The customer service is great; however, the room did not include the amenities that a 4-star hotel should have. The bathroom did not have any towel racks (we were told to hang our towels to save water so we hung them on the shower rod, but the maid still took them away). No table to eat on in the room. Feather pillows on the beds (one of us is allergic). Only one customer service complaint. We had our car valet parked. Three times we called down to schedule the car to be read at a certain time and the car was not there when we came down. The valet told us that he had not received notice.”

Aug 11, 2008 by Christopher from New York, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[3]

• The lobby decor is quite pleasant.
• It is not geared to today's high-tech savvy travelers.

“I do not feel that this hotel deserves a 4-star. Although it looks pretty on the surface, the underlying issues do not speak of 4 star quality. Things are going to happen even at the best of hotels. What makes the difference between a 4 star hotel and others is how those issues are handled. This hotel has not mastered that level of customer service. The first room I was given had only tepid water for showering and the bed was worn out and very uncomfortable. There was not adequate outlets for all of our modern-day gadgets. I was given another room, which was much nicer, had working hot water and a much more comfortable bed, but the bathtub did not drain properly, so by the end of the shower, you were standing in ankle deep dirty water. The balance of my stay was pleasant. I did find it very odd that a supposed 4-star hotel charges for internet access when most all motel-level accommodations provide that service for free. Additionally, please be aware that there is a very high parking fee associated with this property ($28), and you will need a car, as it is not particularly convenient to anything other than the convention center and the casinos.”

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Amenities at Wyndham Riverfront, New Orleans

24 Hour Front Desk AM/FM Alarm Clock Business Center Coffee Maker in Room Concierge Fitness Center or Spa

Free Newspaper Handicapped Rooms/Facilities Meeting/Banquet Facilities Restaurant Room Service Television with Cable

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