Omni Royal Crescent Hotel

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User Reviews for Omni Royal Crescent Hotel, New Orleans

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Mar 17, 2009 by Meredith from Calhoun,GA
Overall Rating: 9

• Great view.
• No refrigerator or microwave.

“Great price for quality/nice hot tub and gym/medium sized rooms/great privacy.”

1 of 1 people found this review helpful.

Feb 27, 2009 by Gary from Savannah,GA
Overall Rating: 9

• Great location to New Orleans attractions, great and helpful staff.
• The hotel is basically blocked off during Mardi Gras parades so you need to plan your arrival and departure times with great care around the parades.

“The hotel has been remodeled over the past 3 years since hurricane Katrina. We were very pleasantly surprised at the quality of the renovated room we stayed in. The hotel is within a reasonable walking distance to Harrah's casino and the French quarter attractions and is close to the parade routes during Mardi Gras.”

1 of 1 people found this review helpful.

Nov 5, 2008 by Jessica
Overall Rating: 6

• The staff was really helpful with everything.
• The sound proofing for the rooms were awful.

“The hotel was nice and the location was great. Close to Mother's and Bourbon St. The bathroom was odd. It had half of a shower door instead of a curtain. The soundproofing was awful. We were located directly by the elevator so, that may have something to do with the horrible amount of disturbances while sleeping. The parking was reasonable and the valet service would bring your car around even if you just needed to get something out of your car.”

1 of 1 people found this review helpful.

Sep 5, 2008 by Wilbert from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff Cody the manager and the gym was awesome.
• Nothing.

“Since the time we got there in lie of the hurricane coming, the staff was dedicated to making us feel safe and comfortable. I loved it.”

Jul 27, 2008 by Jen from Franklin, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• I liked the rooftop pool on the fifth floor with the workout room.
• I did not like the smell of the hallways.

“The Omni Royal Crescent lived up to it's name. The rooms were stunning, the view out of the giant windows was nice, the rooftop pool/workout room area was gorgeous. Eating breakfast each morning was a nice treat to start the day off. They pull out all of the stops for you here. This is a luxury hotel and staying there will make you feel luxurious!”

Jul 14, 2008 by Cathy from Miramar Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff was very helpful and nice.
• Did not like the small room that we were in.

“Hotel was great, location was great, room was too small.”

Jul 9, 2008 by Tim from League City, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Breakfast. Decor. Location was near French Quarter, River walk and Convention Center.
• Bathroom door did not close. Hallways were way too cold. valet parking is overpriced $26/night.

“The decor was nice. The complimentary continental breakfast was great. There were problems with my room. Mainly the bathroom door was not installed correctly which resulted in the door not closing completely. The room was a little small but it was nicely decorated. When I returned in the afternoon, the maid service did not clean the room or provide clean towels. I had to call three times to get them to bring towels. The valet parking price is outrageous, $26 per night. Try and find your own parking if you can.”

Jul 8, 2008 by C from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good atmosphere and comfortable, functional room.
• The one lady at the front desk was less than friendly.

“Overall, very good. We would definitely stay here again.”

May 13, 2008 by Tina from Belle Chasse, LA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room was clean and in a good location.
• Check in for a festival weekend was horrible we could not check in until almost 3 hours past check in time.

“Over the entire Hotel was nice, clean, charming rooms and lobby. However the check in nearly lost us an entire day at the festival. We called to see if we could get an early check in. Not only did we not get an early check in, the room was not ready almost 3 hours after check in time. There were at least 4 other guest that were waiting for their rooms. And I got very angry.”

Apr 16, 2008 by Michael from Monroeville, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[9]

• The Cleanliness.
• The Desk clerks.

“I found it to be very clean. It had a LCD TV but only had an analog signal to it. If they're going to spend that kind of cash for a nice TV they should upgrade to digital service. The staff made you feels as if you were a bother to them when you asked for standard service.”

Mar 20, 2008 by Daniel from Baton Rouge, LA
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• No Air Conditioning, did not call cab when asked, leaky sink faucet.

“When we arrived at the hotel, there were many hot, angry customers in the lobby. The Air Conditioning was out in the entire hotel. The commotion in the lobby dragged our check-in process to about 25 minutes of waiting as employees rushed around trying to look like they were problem solving. They finally gave us a key and asked us to come back later to sign papers that they couldn't find. No big deal, but we had been standing there for 25 minutes! When we got into the room, it was sweltering. This made things very uncomfortable as we were trying to hurriedly get dressed for a wedding. We called down to the front desk to get a taxi. When we got downstairs, there was no taxi. No one had called them. So we waited another 10-15 minutes for a taxi to show up. We finally walked up the street to hail one ourselves. As all of these little delays added up, we missed the wedding ceremony. A few other annoyances: our bathroom sink leaked the entire time. Despite a "do not disturb" sign, housekeeping knocked on our door long before check-out to ask if we were leaving. Unacceptable. A ridiculously high rate for a hotel with so many problems with both the room and customer service.”

Mar 13, 2008 by Maggie from Fairhope, AL
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• The hotel was in a good location, was generally clean, and the staff was friendly & accommodating.
• The bathroom was dusty & continental breakfast was pathetic.

“The hotel was at good location and with moderately priced. The staff was friendly & helpful.”

Feb 6, 2008 by Niles from Ft. Lauderdale, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly and personal staff.
• Parking was valet only and cost $25 per night.

“Very nice room with very high ceilings.”

Jan 4, 2008 by Shawn from Baton Rouge, LA
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[4]

• Convent location.
• NA.

“This hotel was not accommodating. I called the hotel and told them I needed 2 double beds in my room and they said that was no problem. When we got to the hotel we only had 1 double bed in the room. I explained to the hotel the situation and told them that I had talked to someone with the hotel previously and told them I needed 2 double beds.”

Nov 15, 2007 by B from Selma, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful marble bathrooms and lobby.
• Noise in room, no pool it has a large unheated whirlpool.

“The hotel is convenient to the convention center and casino. The lobby is beautifully appointed, but it is in an old building. There is free Wi-Fi and the rooms are also well appointed with beautiful marble bathrooms. My particular room was noisy which made it difficult to sleep. There is no pool but instead there is a large unheated whirlpool which is to small to swim in and to cold to enjoy as a hot tub.”

Aug 7, 2007 by Karen
Overall Rating: 10

• Good location to french quaters and great food. Clean, comfortable and very friendly service.
• The shower door could have been a little bit longer we got water on the floor but it was easily wiped up with a towel.

“We truly enjoyed our stay. We would recommend to our friends and family to stay here and we are selves will be sure to come back. The staff was very helpful in helping us to find their location and were just as friendly and helpful when we were leaving. Keep up the good work guys!”

Aug 19, 2005 by Lee A. from Tifton, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• very clean and friendly
• we only had one bed in the room and were traveling with two children

“my family enjoyed our stay. we were disappointed in the pool. it was much smaller than we expected.”

Aug 8, 2005 by Ken from Logandale, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The rooms and bathrooms, also fewer rooms with more personal service.
• The street is a little scary.

“Beautifully appointed rooms which are perfect for couples. Not really family oriented, but usually you don't expect that in New Orleans either.”

0 of 1 people found this review helpful.

Aug 1, 2005 by Don from Lake Charles, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[8]

• Their efforts in quickly locating a cleaner room.
• extremely dirty room,inefficient valet service,unsatisfactory restaurant.

“Our room was dirty with bugs and roaches on the floor,water would only get warm and the remote didn't work. We were placed in another room which was much better. Food was not good and the service poor at the restaurant although the cost was extremely high. We waited 43 minutes for valet service. We will avoid staying there again.”

Jul 27, 2005 by Sara from Lafayette, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[2] • Location:[7]

• The room was nice for 2 people, no more.
• Staff was unfriendly and there were no rooms with more than one bed.

“This hotel is nice for 2 people to stay. If you have a family or more than 2 you may as well go to another hotel. Each room only has either a king bed or a queen bed. There are no rooms with 2 double or 2 queens. The staff was not helpful or friendly.”

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Amenities at Omni Royal Crescent Hotel, New Orleans

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Parking Pets Allowed Television with Cable

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