Marriott Jw New Orleans

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User Reviews for Marriott Jw New Orleans, New Orleans

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Sep 30, 2009 by Diana from Atlanta,GA
Overall Rating: 9

• Internet Access.

“The internet access of the hotel was strange. I did not bring a laptop and had I, I would have been fine. However, all literature and staff said that the business center provided computers with internet access.”

Sep 19, 2009 by Mike from Las Vegas,NV
Overall Rating: 9

• Free water bottles and lemonade.
• The air conditioning in the lobby was about five degrees too cold.

“The hotel was located perfectly right by Bourbon Street, with easy access to the streetcars and the river. We were always welcomed back to the hotel and staff went out of their way to get the elevators for us.”

Sep 17, 2009 by Chris from Buford,GA
Overall Rating: 10

• Proximity to everything we wanted to do.
• Parking was very expensive.

“Went to a weekend football game at the Superdome, which was in easy walking distance. Plus the French Quarter was across the street for shopping and restaurants but didn't get the noisy from late night revelers.”

Sep 16, 2009 by Cynthia from Friendswood,TX
Overall Rating: 10

• Location and ambiance.
• Bath was dated with mold around tub.

“Great location, ambiance. Friendly staff.”

Sep 12, 2009 by Doug from Jefferson City,MO
Overall Rating: 10

• The staff was the best.
• The pool water was salty - the water should be changed.

“Great deal. Excellent staff. Very convenient. Easy walking distance to everything. Valet parking ($32.00 per night but you can get your car as often as you want). Again the staff is the best.”

Sep 11, 2009 by James from Fresno,CA
Overall Rating: 10

• The room smelled like heaven.

“The staff was friendly and completely accommodating. The hotel is serene, so you can escape the craziness of the Quarter.”

Aug 26, 2009 by jayne from Charleston,IL
Overall Rating: 10

• Attractive, good location.

“Clean, comfortable room; friendly staff.”

Aug 23, 2009 by Linda from Spring,TX
Overall Rating: 10

• Friendly staff, lovely rooms.
• Cost of parking.

“A very nice hotel within walking distance of several attractions. Rooms were clean, nice linens and toiletries. Staff was very accommodating. The valet parking was the only negative at $32 a day. I would stay there again and recommend it to others.”

Aug 20, 2009 by Ann
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[10]

• Location.
• We had bed bugs! Carpet was stained.

“I was extremely disappointed in this hotel. We discovered bed bugs in our room on the 2nd night and the staff appeared unconcerned about the situation. They did immediately move us to a new room, but when I discovered some bugs in my suitcase the next morning and called to notify the manager, he was just short of being rude. He had no concern that I, not only might be taking them home, but had possibly infested the suite they moved us to. In addition, the towels were scratchy and the sheets in our first room had holes in them. Parking is very expensive at $32 per night. I would think twice before staying here.”

Aug 20, 2009 by Ann from Tuscaloosa,AL
Overall Rating: 3

• Good location.
• Our room had BED BUGS!

“At first glance the hotel was promising. It is in a great location, the lobby was inviting, and initial staff we encountered were very friendly. However, there were stains on our carpet, the towels were thin and scratchy, and the sheets had a hole in them. On our 2nd night we discovered BED BUGS in our room! We were immediately relocated to a new room, but the staff appeared nonchalant about the infestation. The next morning I discovered some bugs in my suitcase and called to talk to the manager. He was unconcerned that, not only might I be taking them home with me, but that I had now infested the suite they put us in. Most of the staff were nice except for the manager on duty and one of the bellman. Parking was expensive at $32 per night.”

Aug 19, 2009 by Richard from Dolan Springs,AZ
Overall Rating: 9

• View, location, pillows, temp control for room comfort.
• Internet was too costly to use daily.

“Aside from high cost of internet the hotel was superb with a friendly atmosphere.”

Aug 10, 2009 by Phuong from Derby,CA
Overall Rating: 9

“Excellent value and great location.”

Jul 22, 2009 by Susan from Fishers,IN
Overall Rating: 9

• We particularly liked the location and luxury of this hotel.
• Nothing really.

“Clean, luxury hotel with friendly, helpful staff.”

Jun 18, 2009 by Sharlotte from Citrus Heights,CA
Overall Rating: 10

• Clean great staff and
  comfortable.

“This is a wonderful hotel in a great location. Near the streetcar hub and close to both lines. Very well appointed hotel with pleasant and professional staff.”

Jun 16, 2009 by Tom from New Albany,IN
Overall Rating: 10

• Beautiful facility.
• The desk attendant at checkout was very rude!

“This is a lovely facility. 99% of the staff was very helpful and extremely kind. We will look forward to staying at this facility in the future!”

Jun 14, 2009 by Cathy from Lufkin,TX
Overall Rating: 10

• Great location.
• Cost of parking.

“My husband and I had a wonderful stay at this hotel for the six days that we were in New Orleans. The staff was very helpful and friendly. Our room was clean and the bed was very comfortable. The price and location was excellent. We will definitely stay there again.”

Jun 1, 2009 by Penny from Manchester,NH
Overall Rating: 10

• Location was good for Harrah's and the French Quarter.
• Can't think of anything.

“My stay was short, one night. It was pleasant and adequate for my purposes. Liked the free apples!”

May 13, 2009 by from Mobile,AL
Overall Rating: 10

• Clean, great location, and
  spacious room.

“We loved the room and the location. Within walking distance to everything that we wanted to see & do in New Orleans. Perfect! We will come again.”

May 13, 2009 by Lee from Atlanta,GA
Overall Rating: 8

• Good central location and nice common areas.
• Rooms fairly standard hotel rooms; A/C was very loud; valet car retrieval was extremely slow.

“Overall, we enjoyed the stay here with nice common areas and amenities and a great location. However, rooms were pretty standard fare - not quite a 4 star expectation. Inconsistent information about local points of interest and needs from staff. Check out time at the valet area was complete chaos: no organization, no information, waited over 40 minutes to get vehicle.”

May 8, 2009 by Eric from Fort Worth,TX
Overall Rating: 9

• Great location on Canal Street next to the French quarter, comfortable beds.
• Room door stuck, refrigerator was ancient and not very cold, ice machine on our floor didn't work, pool water was green.

“Great location. Room was quiet and the beds were very comfortable. Maintenance wasn't what I expected for a JW Marriott, pool was green with algae, room door stuck and was hard to open but overall a nice hotel.”

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Amenities at Marriott Jw New Orleans, New Orleans

24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Business Center CD Player City Center Coffee Maker in Room Concierge Desk Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine

In Room Movies Iron Jacuzzi Lounge Maid Service Meeting/Banquet Facilities Outdoor Pool Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Scuba Diving TV TV Remote Control Telephone Television with Cable Temperature Control Valet Parking Video Checkout Wake-up Service Water Skiing

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