Astor Crowne Plaza

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User Reviews for Astor Crowne Plaza, New Orleans

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Jan 28, 2010 by Pat from Jacksonville Beach,FL
Overall Rating: 8

• Great location.
• Small TV and bathroom could have been cleaner.

“Location was great. Lobby was nice. Room could have been nicer/cleaner.”

Nov 18, 2009 by Julia from Mobile,AL
Overall Rating: 10

• Comfortable beds and very friendly and accommodating staff.
• Parking can be a problem.

“Will definitely return.”

Aug 12, 2009 by Christina from Hodge,LA
Overall Rating: 10

• Beautiful, clean, great location.

“Fabulous place to stay. Great location.”

Jul 21, 2009 by Beverly from Los Angles,CA
Overall Rating: 10

• The staff were very accomodating, and the room was very attractive.

“The Astor Crowne Plaza is a charming, beautiful hotel. It is conveniently located on Canal and Bourbon within walking distance of most New Orleans attractions. Yhe hotel has many great. Facilities. The fitness center is excellent. The restaurant is one of New Orleans' finest. Finally, the staff is very accomodating.”

May 29, 2009 by Elizabeth from Memphis,TN
Overall Rating: 10

• Everyone, staff and guests alike, seemed to be having a good time.

“The hotel itself is very efficiently run, and the valet parking was well worth the extra money, relieving us of the need to navigate the downtown/Quarter congestion. The staff was friendly and helpful, and the room was fresh, clean, and quiet. Everything was in great shape, and the marble finishes in the bathroom were a lovely touch.”

May 25, 2009 by Hannah from Charlottesville,VA
Overall Rating: 3

• The beds were nice.
• No robe, lots of noise, bad view, no toilet paper!

“I was surprised by how much was lacking for a 3-star. It catered to large groups more than it did to individual travelers. I complained about noise and was given ear plugs. This seems careless to me. The alarm went off at 7 am our first morning; they should have made sure it wasn't set before we came in. They forgot to replace toilet paper after cleaning the house. We had to call several times. They said there was a whirl pool. They're wasn't. They said there was pool-side room service. There sort of was, but they were unable to tell us what they would actually bring to us. Nothing, it turns out. Overall, if this is a 3-star, I'm incredibly disappointed?”

May 10, 2009 by Chung-Chieh from White Castle,LA
Overall Rating: 8

• If you stay at someones hotel that doesn't have parking, you shouldn't have to pay for valet parking.

“The hotel was great, no parking and having to pay for valet parking is unacceptable. The hotel should pay for parking and I should have to tip for valet.”

Apr 17, 2009 by Whitney from Austin,TX
Overall Rating: 10

• Great location, bar, and lovely room!
• A little noisy on the Bourbon street side.

“Overall, an excellent experience at the Astor Crowne Plaza. The only complaint is with the concierge. We asked her to get transportation to the airport for an early morning flight (we had to leave the hotel by 5 am). She said that she would call right then and gave us the name/number of the man. The morning of our departure, no one showed up. We called the man and he said that he was never contacted by the concierge. He was able to send someone else and we made it to the airport on time. However, had we been in a rush, there may not have been time to make it to the airport. Other than that, absolutely no complaints!”

Apr 14, 2009 by Michael from Huntington Beach,CA
Overall Rating: 9

• Location and high end accommodations.

“Good New Orleans location, convenient to all things.”

Feb 4, 2009 by Ben from Gulfport
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location. In the heart of it all.
• Parking stinks. Park at the garage behind it.

“I see that there have been a lot of comments about the parking at the Astor. I agree it is pretty bad. We luckily discovered that there is a garage in the French Quarter right behind the Astor that provides secure overnight parking. Not only is it way more convenient then waiting for the Astor's Valet Service it is half the price. The garage is run by Premium Parking Service.”

Dec 29, 2008 by Paula from Bossier City,LA
Overall Rating: 10

• Luxury Hotel that was a convenient. location.
• Sound level outside was a little loud, but they provided CD of soothing sounds and ear plugs to sound out the noise.

“We really enjoyed our stay at the Crown Hotel on Canal Street. Next time I want to try the famous Brennan's Restaurant that was downstairs.”

Nov 13, 2008 by Lori from Iowa City,IA
Overall Rating: 2

• Nothing.
• There was hair in the shower and dust on everything. Not clean at all.

“I would not recommend this hotel. It was dirty and the area is really scary. It's very near a liquor store and a Mc Donalds where many homeless people hang out. Also, the high speed internet didn't work in the room without having to spend 10 minutes on the phone with hotel IT people.”

Oct 9, 2008 by Anthony
Overall Rating: 10

• Staff and room were great. Great location. Astor makes everything so easy. We didn't have to worry about anything.

“Everything was clean, comfortable, and easy. No hassle, no worries. We go occasionally to New Orleans and will not stay anywhere else again.”

Aug 21, 2008 by Rick from Foley, AL
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[10]

• Location.
• Valet parking was horrible.

“Valet parking is important to me when going to New Orleans. The Astor takes 45 minutes to an hour to get your car. That would be okay if you could call ahead, but you cannot. I expect more out of a 3 star hotel. Also, check in at the hotel is a horrible experience. This is not a good start of the trip. You have to double park on Canal Street (busy street) to get in. This took almost an hour.”

Aug 18, 2008 by Chris from Midlothian, TX

Cleanliness:[8] • Staff:[7] • Location:[8]

• Beautiful hotel comfortable beds.
• Only off site valet parking room and amenities.

“The hotel itself was pretty enough, but we had problems from the very beginning. My friend was furious she couldn't take her own bags to our room. By the time we were all checked in and such I was exhausted. Don't believe the excerpt about the cute night masks they leave on your bed. We didn't even see any of that. There was mention of a small fridge. We didn't have that either. The amenities tell you there is a breakfast bar. What they don't tell you is that it is quite pricey, and isn't available until well after 7 AM. Overall it was a pretty hotel. If traveling with kids you might want to go somewhere else.”

Aug 14, 2008 by Elaine from Irving, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• The hotel is beautiful. Rooms were great yet small. I will stay there again.
• The staff lacked good customer service. But considering it was New Orleans, it was okay.

“This facility has sprung back after the hurricane very nicely. The lobby was gorgeous and the ambience was soothing. The staff could work on customer service skills. But I would recommend the hotel.”

Aug 11, 2008 by Michelle G. from Brooklyn, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[10]

• It was very romantic. Reminded me of a French boutique hotel.
• Our hotel room curtains were soiled and some of the rugs had stains.

“This hotel is great for a stay in New Orleans. The room was small but romantic. There were a few stains and the furniture was older, but the lobby and public facilities were extremely clean. The service was also amazing, everyone was very welcoming and helpful. We had a great time.”

Aug 10, 2008 by Darrell from Terre Haute, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location, great spot at the corner of Canal and Bourbon St.
• Valet parking over priced.

“Over all happy with the stay, they kind of have you on valet parking, as I would not recommend parking in an unsecured location. But they have monopolized this and charge an arm and a leg. Pool is small but nice.”

Aug 9, 2008 by William from Old Lyme, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Very convenient location, reasonably quiet.
• Needed more doormen and valet parking staff.

“Comfortable, convention hotel well located on Canal and edge of French Quarter.”

Aug 9, 2008 by Juan from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, staff friendliness,.
• Whirlpool was closed.

“This hotel was excellent. Luxury! Staff was very friendly. Location was great walking distance to Bourbon St, French Quarter, and Harrah's. Will definitely stay here again.”

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Amenities at Astor Crowne Plaza, New Orleans

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Breakfast Buffet Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual Outdoor Pool Parking Pool Porters Public Address System Radio Refrigerator Restaurant Room Service Safe Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Valet Parking Video Checkout Wake-up Service

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