Hyatt Regency New Orleans

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User Reviews for Hyatt Regency New Orleans, New Orleans

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Aug 30, 2005 by Marion from Houston, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Concierge told us about the free shuttle to the French Quarter
• Our bathroom was not clean! Lots of hair on floor & tub.

“I have stayed there three times. It is just perfect for my needs.”

Aug 28, 2005 by Carl from Houston, TX
Overall Rating: 10
Cleanliness:[7] • Staff:[7] • Location:[7]

• great shuttle bus to take guest to French Quarter and casino
• too far to walk to the French Quarter in the summer heat

“This is a big hotel that is attached to a Macy's. It is next to the Super Dome which makes it a little far from the French Quarter. However, the big shuttle bus which runs every 1/2 hour was nice and it take and pick up the guests in front of Harrah's casino and also 1 block from Cafe du Monde. The lobby of the hotel is nice and impressive, but they need to do some paint touch up on the doors of the rooms.”

1 of 1 people found this review helpful.

Aug 11, 2005 by Tim from Evergreen, AL
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[8]

• Shuttle to French Quarter.
• Nickel and Dime costs for everything.

“This is an okay hotel but could do the little things better. You have to pay $2.00 for a cup of coffee, parking is inconvenient or you need to pay $30/night for valet. There were no hand towels or wash cloths in bathroom. Coffee in room was not replenished after first night. Entry way light didn't work. Although attached to shopping mall, nothing in mall was open on Saturday Evening to get something to eat so only option was overpriced/poor service hotel restaurant. This is a much better location when there are events at the adjacent Superdome.”

Jul 29, 2005 by Lawren from Franklin, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[5] • Location:[10]

• The valet staff is the best!
• The desk clerks are rather slow and unfriendly we waited 20 minutes to check in.

“The valet attendants are on top of things. The hotel itself is beautiful and clean. The only problem I had was I think it was ridiculous that I waited 20 minutes, while holding my bags, to check in with only one person in front of me. I think what really got me was there was another desk clerk just standing aroung doing nothing.”

Jul 28, 2005 by Grady from Houston, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Was able to let me check in very early!
• Asked for extra pillows the first night and did not get them.

“Rooms were clean and staff very helpful. Enjoyed my stay in New Orleans and the Hyatt was one of the reasons my family had such a good time.”

Jul 28, 2005 by Elizabeth from OK
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location for tourist attractions. Fast elevators.
• "Cold" atmosphere.

“Hotel has a large convention area. Good for business travelers who are having meetings in the building. Hotel seems "cold". Not a warm, homey feel to it. Staff was very nice. Used their valet parking, at $30 per day/night. Rooms are fine. Nothing special. Regular hotel rooms - neat and clean. Not enought help working the lounge - on a Friday night, with a convention there - couldn't get anyone to take our order. Pool and hot tub are outdoors. Very nice, clean. Hotel is attached to a shopping mall. Made it handy to do some shopping. Good shuttle into the French Quarter.”

Jul 26, 2005 by Andrew from Rockwall, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• We loved the location on the hotel.
• The Hotel charges 32.00 a day for parking.

“Our overall experience was a good one. We were shocked when the hotel staff told us about the parking fee. We thought that the parking would be included in the daily rate.”

Jul 20, 2005 by Barbara from Pensacola, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[7]

• we met some new friends there
• the room was located on a non-a/c'd hallway and smelled bad

“the hotel is nice and the reception staff was friendly...but there was no concierge available on the several times we needed help. we have paid considerably less for much nicer hotels. we also did not appreciate the valet excusing our cab driver's unethical and probably illegal activites of using no meter and over-charging us. ”

Jul 20, 2005 by Karla from Livingston, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[8]

• Lobby was very nice; good view of NOLA
• Room run-down; mold in bathroom

“It obviously needs refurbishing of rooms; otherwise it was very nice; they had a shuttle to take guests into French Quarter and to Jackson Square, which was great.”

Jul 20, 2005 by Kathy from Lafayette, LA
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[6]

• The room was very clean - rest of hotel was not
• No hot water. Room not ready until 7 PM. Told us 3PM

“Glad didn't pay more for this hotel. We waited four hours for room to be ready. The next morning there was no hot water. Room was very clean. Hallways were not clean.”

Jul 20, 2005 by Lewis from Brazoria, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great staff great service made the weekend worthwhile.
• Reservation was not held but was made up with additional room.

“The Hyatt of course is a tremendous hotel. It is centrally located to most attractions. The accomodations are above the 3.5 star rating. I would definitely recommend this hotel to anyone planning a trip to New Orleans.”

1 of 1 people found this review helpful.

Jul 7, 2005 by Lisa from Mobile, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Very close to the superdome. Took us 5 minutes to walk there.
• It took Housekeeping 45 minutes to bring an iron. Said she didn't get the message.

“Excellent location. Hotel is connected to a mall on the 2nd floor. You can walk through the mall to the Superdome. It also has a trolley service that takes you to the French Quarters and the casino every 30 minutes. This allowed us to leave our car parked the whole time.”

Jul 4, 2005 by Debbie from Southport, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• convenience and safety in this area
• price of parking

“Excellent service, clean and comfortable. The pool area was remarkable. I felt safe walking to and from the VA hospital, my husband had open heart surgery there. Thus the reason for stay. The mall area was great to get a bite to eat or just stroll to pass the time. I was very pleased”

Jul 4, 2005 by Debbie from Southport, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and convenience for my stay in town. Felt safe, walled to VA hospital frequently and was never uncomfortable. The mall was very convenient.
• the price for parking was a little extreme.

“I loved my stay and I felt very comfortable. The pool and the decor of the pool area made me feel like I was at the beach and not in the middle of town. It was a great stress relief as my husband had open heart surgery at the VA and I could relax at the HYatt between visits. ”

Jun 29, 2005 by Jerome from Germantown, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• shuttle service to french quarter
• relative remoteness from french quarter

“stayed there several times, mainly for football weekends at the superdome. consistant service and quality for several years. well maintained and clean”

Jun 18, 2005 by Shiela from Pensacola, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very friendly, courteous and professional. The hotel was very beautiful.
• The bathtub in our room has not been scrubbed for a long time. It was dirty. They need to use a scrub brush and powder cleaner.

“The staff was very courteous. The hotel is beautiful and conviently located. I would stay again at Hyatt Regency at my next visit to New Orleans. However the bathtubs could use a good scrubbing. Just spraying a liquid cleanser and wiping with a sponge will not get out ground in dirt. Using a powder cleanser like Comet and a scrub brush on the floor of the tubs will get them sparkling white again.”

Jun 13, 2005 by Lorie from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• All the staff were very friendly and helpful
• The price for parking and then having to tip everytime I used my car.

“Great location. The hotel provides a free shuttle to the French Quarter every 30 mins.”

Jun 11, 2005 by Jon from Tucson, AZ
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• nice hotel
• hidden fee of $30.00 daily to park

“Impressive hotel. 5 min walk to French Quarter if you miss the free shuttle. Beware of extra $30.00 per day to park which you won't be told about until you arrive at the hotel.”

Jun 9, 2005 by David from California, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The atmosphere was breathtaking and the staff were very freindly and accommodating.
• I would have liked it to be about 3 blocks closer to Canal street but it was fine.

“The hotel was very nice and clean. The hotel staff attended to every request. The atmosphere was of a high class establishment.”

Jun 8, 2005 by Jerry from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Courtesy Shuttle to the French Quarter
• Initially, room was not clean. They fixed the problem.

“Very clean and I would recommend to my friends.”

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Amenities at Hyatt Regency New Orleans, New Orleans

AM/FM Alarm clock radio Bath Robes Business Center Cable movie channels Computer data port Fitness Center Golf nearby Hair dryer HyTops Sports Bar In-room pay movies Individual climate control

Iron and ironing board Pool(s) Telephone with message light Television with remote control The Courtyard Top of the Dome Turndown available Video account review Video check-out Video messages Voice mail