The Pontchartrain Hotel

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User Reviews for The Pontchartrain Hotel, New Orleans

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Mar 22, 2007 by Aaron from Corinth, MS
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[8]

• Location.
• The hotel room was dirty and smelled musty. No door pulls to close bath door and placed towels on floor to walk on carpeting. Very poor conditions!

“The location of this hotel was great! The lobby looked pleasant but once you stepped into the elevator it was like the twilight zone! Seriously! The elevator carpeting was filthy. The hand painted murals in the elevator was coming off the wall in spots. Once you got off the elevator you could tell that the hotel needed to be updated to this century. The paint in the hallways was chipped or missing in hunks. Get to the hotel room door and open it and a musty odor came from the room. The carpeting in the room look like some seedy hotel. The molding around the door was broken as if force was used to gain entrance to the room. The bathroom door was a bi-fold and had handles on the outside but none on the inside, so you had to get inside then jerk on the doors separately to get them closed. The bed frame was for a queen bed and the bed was a full! About 4 inches of bed frame protruded from the bed on the side you could not see when you entered the room. Great location but lousy accommodations. When the above was mentioned to the hotel desk attendant, I was told that she had never been pass the lobby and never in any of the rooms to know what they looked like! ”

Mar 15, 2007 by Don from Kingston, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Charming, clean, excellent room size.
• Was a very long walk to the French quarter; bus service slow.

“Plenty of local 24-restaurants abound; hotel was like stepping back in time in a very good way.”

Dec 3, 2006 by Dana from Roswell, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[5]

• The room was nice in spite of the mess that you were greeted with. Dirty carpet, mildewed shower curtains, and broken up furniture.
• The hotel was in the process of renovations and was not up to their star rating. Parking was also an issue because it was $18.00 a night.

“I wish the staff would have informed me of the renovations. The picture of the hotel was an old picture.”

Nov 23, 2006 by Thomas from Mandeville, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Location / bar.
• Everything else.

“Definitely not a 2 star hotel states.”

Jun 5, 2006 by Leslie from San Antonio, TX
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[8]

• Location.
• Cleanliness.

“Location of the hotel was excellent the overall experience was less than expected we were not very happy with the overall cleanliness and service the hotel we loved the city and enjoyed our trip but would never recommend this hotel nor would I ever stay there again overall I would rate this hotel a 1/2 star”

Apr 17, 2006 by Tony from Otsego, MI
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[7]

• Nothing.
• No parking, would not up grade, things broke in room.

“It was not a good hotel at all. The parking was horrible, our air conditioner was broke and they moved us into a room that was very smoky smelling. Also they would not up grade from a full bed to a queen.”

Mar 22, 2006 by Justin from Mobil, AL
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and staff.
• Water faucet and shower didn't work well.

“This hotel would have been a better experience if the room had not been the same size as the bathroom. Also, the water came out of the faucet at a dribble and the shower went from hot to cold faster than a women in menopause. The staff was great, the atmosphere was wonderful, and the location was perfect.”

Mar 19, 2006 by Steven from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[7]

• Convenience, large shower, clean.
• Breakfast hours were until 10. We were told at 9:50, that it was closed.

“The Pontchartrain Hotel has been a mainstay in the Garden District of New Orleans for many years. With the tragedy of Hurricane Katrina, they are short-staffed, have maid service only twice a week. Our request for more towels netted two bath mats. The restaurant hours for breakfast are from 7 am to 10 am. We entered the restaurant at 9:50 and were told by surly staff that the restaurant was closed. Only one of two elevators was operational. Location is great, very convenient to casinos, downtown, and the French Quarter. The price is very reasonable.”

Mar 13, 2006 by Darren from Spring, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[6]

• Location, especially for a leisure trip.
• No wireless internet in rooms.

“The hotel is still under renovation, so there are some inconveniences. Wireless internet in the lobby only was also inconvenient. The location is great for restaurants and is near downtown.”

Mar 8, 2006 by Mary from Pineville, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff were all extremely friendly, helpful and generous.
• Dirty carpet and musty smell.

“The hotel really needs the carpets cleaned. It is only a few small steps away from being quite enchanting! The bathroom was clean, and the room was romantic!”

Mar 4, 2006 by Addie from Leesville, LA
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[10]

• It seemed old and rich in history.
• The elevator smelled like vomit, it just needed to be shampooed.