Quality Hotel and Conference Center Metairie

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User Reviews for Quality Hotel and Conference Center Metairie, Metairie

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Sep 2, 2008 by Kelly from Midville, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Nothing.
• It was filthy, had no Wi-Fi and when I opened the door to my room, there was a vagrant inside.

“I would greatly appreciate being considered for a credit for 4 nights at a Quality Inn. I know that this hotel typically offers respectable services, but my experience at the Metairie location was frightful. From no Wi-Fi (which required me to change locations) to the vagrant in my room and the staff's relocation of my room just 2 doors down, to the mildew, mold and used bars of soap in the shower, I would never recommend this particular location to any friend - only to an enemy.”

Aug 3, 2008 by Edwin from Rosepine, LA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The breakfast was outstanding.
• Nothing comes to mind.

“My 4 night stay was very comfortable. The staff (all of them) was more than friendly. The breakfast was out of this world. The hotel provided a very good selection for dinner at a good and fair price.”

Jul 14, 2008 by Kristen from Celina, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• It was close to downtown, and anything you could want.
• We came back one afternoon, and the cleaning person had not fully latched the door. Nothing was taken thankfully.

“We liked the hotel, and would stay there again since it is in a great spot. Breakfast was great. The staff was so nice, and would help you with anything. The room was big enough for two, but the microwave wasn't working. Cheap enough to get a cab to downtown, and easy to get to a parking garage too.”

May 7, 2008 by Valerie from Wilmette, IL
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[3]

• I was greeted by one friendly staff person but the rest were no good.
• There was trash in the hallways. They did not have any bridges available for connecting a laptop to an internet line.

“Not suitable for business travelers except the most budget-minded.”

Mar 26, 2008 by T from Albany, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Most of the staff was friendly and helpful.
• No parking, first room was dirty, second room out of date but clean.

“We were told that the hotel was sold out for the night, so no non-smoking rooms were available. The first room we were given had been used. The beds were rumpled and the bathroom had been used. When we informed the front desk, a gentleman came up and met us in the room. He immediately agreed that we needed a different room and went down to the desk to "check his inventory." He returned with a key to a second room which was clean, but apparently in an older part of the hotel. The bathroom was especially out of date, but it was clean. There was also a mix-up when we were ready to check out-the front desk attendant wanted to charge our credit card for the room. The front desk manager was very apologetic about the confusion. Overall, the staff salvaged the stay.”

Jan 13, 2008 by Jason from Sulphur, LA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• It is in a good central location.
• Rooms were disgusting. Very filthy!

“This hotel is by no means a 2 star hotel. It may have been in the 60's when it was built, but it looks like the same furniture as they started with the mattresses was extremely hard and warns out. The whole hotel smelled musky, and the whole floor where my room was located smelled like a dirty ashtray. I Pre-arranged a non-smoking room with the front desk the day before arrival, and when we got there they didn't know anything about it, and they only had smoking rooms left.”

Jan 11, 2008 by Orvel from Powder Springs, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• I got a good parking space.
• Everything.

“Horrid! This is the only word I can think of to describe this hotel. Upon entering my room, I found that the lights didn't work. One of the lamps didn't have a bulb; the other lights flickered on and off. The room smelled of mold (bad) and the television didn't work. The floors, bathroom, and bed were horribly dirty. So much that I was sure they had accidentally given me a room that hadnt been cleaned yet. I called the front desk and complained. They moved me to what they described as a "better" room. All I can say about the new room was that the television did work in this one. The mold smell was much worse. The thermostat was broken so I couldnt get any heat or air. Thank goodness it was a comfortable temperature outside or I would have really suffered. The bathroom was old, grimy, and moldy. I laid out towels on the bed and slept on top of them because the bed linens looked as though it had been a while since they had seen the inside of a washing machine. I lined the tub with towels and stood on the towels just to take a shower. I wore my shoes the entire time. There was no way I was letting my bare feet touch that nasty floor! After a restless night, I woke at 6am and promptly checked-out. I went down the street to a much better hotel. I dont know how or why the health department hasn't shut them down!”

Jan 5, 2008 by Meg from Shenandoah, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Nice staff.
• Small beds.

“Thank you for everything. It was wonderful. All that I remember of it.”

Jan 2, 2008 by Kelly from Birmingham, AL
Overall Rating: 6
Cleanliness:[1] • Staff:[8] • Location:[8]

• Very quick response by hotel maintenance when heat did not work.
• Cleanliness of bathroom was horrible.

“Cleanliness of bathroom was terrible but when we complained that the heat did not work, we received a call back from maintenance and they showed up in our room to fix the problem within 5 minutes. For one or two night stay the location is very good and easy to get to attractions but would not use for any long term stay.”

Nov 27, 2007 by David from San Antonio, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[6]

• Easy location. High rise. Friendly staff.
• Building was la little run down.

“Good location right off I-10, close to large mall and restaurants. Very friendly & accommodating staff. Good full breakfast complimentary.”

Nov 17, 2007 by Rodger from Marietta, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Price was good and that is all.
• Everything else, smell, front staff, parking lot, elevators.

“I stayed here in December 2006, and I thought since the price has gone up that the hotel had been redone, but it is actually worse. I will not use a two star rate to select my hotel next time I am in Nola.”

Nov 16, 2007 by Dale from Carencro, LA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Needs renovation bad, ran out of basic supplies & food.

“The building needs renovation badly. The management is not providing adequate supplies like towels, facecloths, basic items. The bed was severely worn and sagged badly in the middle resulting in very little sleep. The restaurant ran out of food 40 minutes before the buffet breakfast was due to close. The staff worked heroically to make this bad situation better. This is obviously a problem with management, not the staff.”

Nov 14, 2007 by Herbert from Memphis, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Value, location, cleanliness.
• Elevators.

“Quality hotel Metairie offers excellent value. A fantastic location, very reasonable pricing, clean and comfortable rooms and a free full breakfast.”

Nov 14, 2007 by Katherine from Alexandria, LA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[7]

• The room was clean and comfortable.
• Te hotel was short staffed or the staff was lacking in their ability to perform.

“The room was not well stocked. There were no wash cloths and there wasn't an alarm clock. When we went down for breakfast at 9:15, there was no food left, and the waitress said the kitchen staff was refusing to replenish the buffet. They were so short on manpower at the front desk, that it took around 25 minutes to check in.”

May 25, 2007 by Martha from Angier, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• They did have a hot breakfast although not the best.
• The bathrooms were old and dirty. The room livable but not comfortable.

“This hotel should not even be given any type of star rating. I know the hotels in and around the new Orleans area have been "lived" in a lot since the hurricane and obviously this one had a lot of problems before and since the storm. It needs a complete renovation. The bathroom floor was sticky to walk on and appeared dirty. The sink was very rusty. It is a dingy hotel that is very old and needs to be updated. It certainly is not the 2 star qualities that was rated and does not match the other 2 star hotels in area. We were quite disappointed. We use you regularly because we travel a great deal with our job.”

May 11, 2007 by Bpbbye from Natchez, MS
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[8]

• Great breakfast.
• Beds were horrible. Mattresses at a slant.

“If I knew that I was going to stay at this hotel, I would not repeat the experience.”

May 9, 2007 by Chuck from Charlotte, NC
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing, it was a dump.
• Ice machines, elevator didn't work, smelled.

“There was black fungus on the bathroom ceiling, water leaked on me in the elevator and then only 1 of 3 elevators worked, only 1 ice machine on 10 floors worked, the front desk wouldn't answer the phone, the shower head was through a hole in the wall. ”

May 1, 2007 by Mike W. from Florence, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to the French quarter.
• Parking. No lot, had to use parking deck next to hotel for $20.00 night. This is common in New Orleans.

“The room was wonderful. I highly recommend this hotel to others. The only thing I didn't like about the hotel was the parking. The hotel didn't have a lot, so you had to find your own parking. A deck was right next to the hotel, but was $20.00 a night. This is very common in New Orleans, so don't let it keep you from staying at this hotel. It was the weekend, so I parked on the street for free.”

Apr 26, 2007 by Ben from Kingwood, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[4]

• Low price.
• Run down, but that is why it is low priced.

“Very low price hotel. Got what I paid for, not luxurious. But the room, although run down, was clean. Everything worked, and it wasn't noisy.”

Apr 20, 2007 by Patrick G. from Santa Ana, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Absolutely nothing, it was filthy and very scary.
• Bedbugs, mold, malodorous, filthy, broken.

“We were greeted with a horrible moldy stench. Front desk personnel were scary and intimidating. The whole environment was raunchy, run down and falling apart. The door was hard to open, and insecure. The air in the room was stale and it was obvious that there was mold everywhere. I save the best for last, imagine laying down on your bed or pillows extremely tired from the all day flight. This stench was deeply embedded into the pillows, sheets, blankets and even the mattress. However the grand conclusion or ultimate parting gift was the bed bugs. I felt very disgusted and cheated and lied to. ”

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Amenities at Quality Hotel and Conference Center Metairie, Metairie

AM/FM Alarm Clock Air Conditioned Bar/Lounge Breakfast Bus Parking Copy Service Elevators FAX FEMA Approved Free Local Telephone Calls Guest Laundromat Handicapped Rooms/Facilities High Speed Internet Access Ice Machine In Room Movies Iron Meeting/Banquet Facilities

Microwave Modem Lines in Room No Pets Allowed No Smoking Rooms/Facilities Outdoor Parking Outdoor Pool Porters Refrigerator Restaurant Safe Safe Deposit Box Secretarial Service Smoke Detectors Telephone Television with Cable Truck Parking