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Renaissance Grand Saint Louis
827 Washington Ave,
Saint Louis, MO
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Average User Rating: 9.0 Cleanliness:[9.5] • Staff:[9.0] • Location:[9.0] Based on 1679 user ratings |
Feb 16, 2009 by
Jane from Las Vegas, NV
Overall Rating: 3
Cleanliness:[1] •
Staff:[3] •
Location:[7]
“My trip started fairly well. I was in a junior suite in the suites tower which is across the street from the main hotel. I was a little put out by having to cart my luggage across a busy street, but that was nothing compared to the fact that on the first night I had to change rooms at 2 am when my roommate and I discovered bugs in our bed! Seriously, we found more than a dozen small bugs crawling in our bed. The staff was quite attentive to getting us a new room immediately. But, we also only received 1 out of a total of 3 wake up calls that we scheduled and our room was not cleaned on the second day. We were in the room for a good chunk of the day and the privacy sign was not posted, and no one even attempted to clean the room. Furthermore, I was surprised by the lack of amenities in our junior suite - no robes, no fan in the bathroom, no free internet, no mini bar and no sheets for the sofa couch. All in all this was a very disappointing stay. I would never stay here again!”
Jul 9, 2008 by
Kim from Peoria, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“The hotel provided a comfortable environment. Even though we stayed during the fourth of July weekend and witnessed two large tour buses as well as several small ones arrive, our service was never affected. I believe that a hotel that can operate at that capacity and not loose its customer care is one worth recommending to others.”
Jul 8, 2008 by
Margaret from Mokena, IL
Overall Rating: 10
Cleanliness:[9] •
Staff:[10] •
Location:[8]
“This was an excellent hotel for the money. Staff was superb. Hotel had all necessary amenities.”
Jul 3, 2008 by
Sharlene from Piggott, AR
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“Great hotel, felt more luxurious than the price. Restaurant menu was not designed for a family and a bit pricey, but overall service and staff were great, pools were great, view was awesome - kids, hubby and I loved it!”
Jun 30, 2008 by
Kenneth from Broken Arrow, OK
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[8]
“It's a very nice, clean, luxurious hotel. The rooms are very comfortable. It's close to the airport, so you can hear the planes somewhat. $10 per day to access internet. $10 per day to park a car in their parking lot and there is no where else to park. It would be great for a romantic weekend or some business travelers. Being upscale and not having any type of entertainment other than a plain pool, I wouldn't recommend it for families.”
Jun 16, 2008 by
Guy from Roswell, GA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I always enjoy staying at this hotel.”
May 30, 2008 by
Ram from Leawood, KS
Overall Rating: 9
Cleanliness:[10] •
Staff:[8] •
Location:[7]
“Nice and clean. Had restful sleep.”
May 23, 2008 by
Tina from Louisville, KY
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[4]
“The staff was wonderful. The cleanliness of a room is the most important factor. I like the trend of replacing reused bedspread with white duvet cover. The bed was comfortable, view of entrance fountain nice and no noise at night. My only disappointment was that I was charged $10 per day for parking. I did not expect this. This is unusual for a hotel which is not in the downtown convention area.”
May 12, 2008 by
Stevie from Palmyra, MO
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This was a great hotel. We stayed overnight before catching a flight for our anniversary weekend and it was the perfect start for our trip. They gave us shuttle service to the airport which was really convenient because it was raining. Would definitely recommend.”
May 5, 2008 by
Jim from Stansbury Park, UT
Overall Rating: 8
Cleanliness:[8] •
Staff:[7] •
Location:[8]
“Convenient to I-70. If you want a nice restaurant to eat at (other than the hotel) you'll need to drive less than 5miles. Quite a few conventions in the hotel make it not so great for Romantic couples, but standard fare for business. Nice gym.”
May 4, 2008 by
Arnold from Pickerington, OH
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I truly enjoyed my stay at this hotel and will surely stay again. The staff were true professionals and very accommodating. The restaurant is worth mentioning as the food and service was top notch.”
May 1, 2008 by
Marvin from Madrid, IA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I was very pleased with the service at friendliness of all the staff. We were treated very warmly, and I would recommend this hotel to everyone.”
May 1, 2008 by
Deborah from Sullivan, MO
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“You should try it at least once; it is a very upscale hotel with friendly staff.”
May 1, 2008 by
Lance from O Fallon, IL
Overall Rating: 8
Cleanliness:[10] •
Staff:[6] •
Location:[9]
“Enjoyed our stay overall. Bell man talked way too much, to the point of being almost intrusive while assisting us with our luggage. Bar staff ignored us for almost five minutes, and we were the only two people in the bar. The pool is only accessible through the middle of the lobby -- no privacy.”
Apr 28, 2008 by
Laura S. from Columbia, MO
Overall Rating: 10
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“Check in line was long but staff did the best they could. Staff was friendly.”
Apr 17, 2008 by
Christine from Herrin, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“It was clean. The staff was extremely helpful and courteous. I loved it!”
Apr 2, 2008 by
Luther from Kansas City, MO
Overall Rating: 9
Cleanliness:[9] •
Staff:[7] •
Location:[9]
“Its a great place to stay.”
Mar 31, 2008 by
Allan from Franklin, IL
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This hotel has excellent service, well-designed rooms, is located close to Lambert International Airport, and serves excellent meals.”
Mar 24, 2008 by
Ryan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[9]
“Great location, nice people, great bar and comfortable rooms. Nice place for a business traveler.”
Mar 20, 2008 by
Monica from Jefferson City, MO
Overall Rating: 9
Cleanliness:[9] •
Staff:[8] •
Location:[9]
“Clean, Great location to hwy 70(Airport), and Comfortable bed and bedding.”
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