The Mayfair-A Wyndham Historic Hotel

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User Reviews for The Mayfair-A Wyndham Historic Hotel, St. Louis

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Sep 13, 2008 by William from Murphysboro, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• There was nothing that I did not like.
• Nothing.

“Wonderful hotel! Would not hesitate to stay here again.”

Sep 13, 2008 by Ashly from Springfield, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was amazing and did over the top with service!
• The elevators were really small.

“This is a great hotel to stay in no matter for business, get away or just to stay some where. They staff is great and I will go back to the hotel hands down.”

Sep 12, 2008 by Ryan from Spring Hill, KS
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[3]

• Location - close to arch.
• Parking was terrible.

“The hotel was okay. Service was terrible.”

Sep 10, 2008 by Deborah from Poplar Bluff, MO
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[7]

• Spacious rooms.
• Maid service waking us up hours before check out time.

“We had a nice hotel room and staff seemed friendly. The only negative things about the stay was we were awoken by alarms and had to call the front desk to find out it was a fire alarm-would have appreciated a phone call alerting us to get out. Then the maid service knocking hours before check out time was not very pleasant.”

Sep 1, 2008 by David from Omaha, NE
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• The rooms were very nicely designed and beautiful.
• Spent 45 minutes before getting a key that actually worked, no fridge in room.

“Upon arrival we were lucky enough to find parking on the street right around the block, so we just had to pay for the meter - if we hadn't had to drive anywhere the next day, that would've saved us on parking. Anyway, we checked in and 5 trips from the 8th floor to the lobby and 45 minutes later finally got a key to a room that worked. Based on that, I'd say hotel staff was plenty friendly but not very helpful in actually getting stuff done (I don't think it should take five trips to the lobby to get a key to work or a change in rooms). The elevator was extremely slow and very small. The room had a decent-sized spot of water damage/mildew on the ceiling. The room furniture looked great, although one bed had a piece jutting out that really hurts to accidentally kick. No fridge as most decent hotels have. On the plus side, the hotel is literally in the middle of downtown St Louis, great location literally blocks from the Arch, Busch Stadium, and Rams Stadium. But in the end, historic in this case simply means old.”

Aug 29, 2008 by Harvey from Republic, MO
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[1]

• Suite, decor, separate rooms, televisions.
• Noise, hard to find, air condition was not working, hot at night, traffic at night.

“The room was decorated nice, separate rooms for privacy, and the two large televisions was a plus. The room could have been lots cooler. I called the desk clerk who said the air had not been working properly. The motel was very hard to find and get into, and the traffic noise at night was noisy.”

Aug 27, 2008 by Erin from Decatur, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service. Beautiful room.
• No refrigerator or remote for TV.

“Very nicely updated rooms with a lot of room. Staff is very friendly and always helpful. Breakfast buffet is delicious with lots of variety.”

Aug 12, 2008 by Steve from Morton, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Beds are comfortable.
• Overpriced restaurant.

“My wife and I stayed for three nights and every morning we were awaken by construction at sunrise. It generally ended by early afternoon so we were able to get naps in. Hotel staff was friendly and the rooms were clean. The showers take about 5-10 minutes for the water to get hot. Two flat panel TVs in the room were nice. Housekeeping did a good job as well. If given the opportunity to stay again, my wife and I would pass.”

Aug 9, 2008 by Darren from Groveland, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Very dirty.

“First off they moved us to a different hotel that was under construction and in terrible shape. There wasn't even a name on the building or front door. The lobby and room looked in terrible shape. I felt dirty when I got into the bed. I couldn't shower due to no shower pressure. It was my worst hotel experience ever.”

Aug 6, 2008 by Christine from St. Louis, MO
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[7]

• Friendly staff and stylish rooms.
• Bathtub kept backing up and was never fixed.

“While my friends and I loved the room set up and the staff was friendly, they were poor on follow-up. Our room was not cleaned one day and more importantly the bathtub backed up every night. So we had to clean the tub or shower in a filthy tub. Even though staff was friendly, it was not fixed and we weren't moved to another room or compensated in any way. I would not stay here again simply because of the cleanliness issue.”

Aug 4, 2008 by Deb from Lawler, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms were spacious and wonderful!
• Parking was very expensive.

“Very nice, clean rooms. Staff was friendly.”

Aug 3, 2008 by Karen from Quincy, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was within walking distance to our destinations.
• Pool could have been better. Hours were not accommodating.

“Old hotel that has been remodeled nicely. Rooms were nice. Would like to see microwave and refrigerator.”

Jul 31, 2008 by Beth from Decatur, IL
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[4]

• The room was more like a suite.
• There was mold on the ceiling of our bathroom, elevators were too small.

“You could tell this hotel was once very beautiful, but it is in serious need of updating. Out of three elevators, only two worked and you could only fit four people in one elevator. They do not have a shuttle and you have to pay for parking but the hotel staff was nice, room was clean and located close to ballpark. There was construction going on that woke us up early.”

Jul 31, 2008 by Brooke from Springfield, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• Very neat, historic hotel with nice updates.
• I felt like the hallways could have been cleaner, possibly with a fresh coat of paint.

“Nice hotel, good location, worth the price.”

Jul 30, 2008 by Alison from New Haven, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[10]

• Set up of room was great, location was awesome.
• Doorman was worthless, need to have deal with parking garage instead of paying cash, elevator bays/stairwells were dirty.

“We were very excited about the upscale quality and the location of the hotel. The staff was mostly helpful, although we had to call and remind several times about some things. The doorman did absolutely nothing and I cannot believe the hotel pays him. The room setup was amazing and the size of the rooms were great. Outside of the room, the area by the elevator was very dirty and the stairwells were simply scary. The rooms did not seem very soundproof. We did not appreciate the hall noise at 1:00 AM and I am sure our neighbors did not appreciate my daughter crying at 5:00 AM! The location was perfect for going to the Cardinals game, the arch, and anything else downtown. The awesome room trumped most of the bad qualities!”

Jul 30, 2008 by Michael from Sterling, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[6]

• Nothing to brag about.
• Very old and small hotel, not much renovation work has been done.

“Definitely the worst Wyndham hotels I stay at, not recommended at all. Staff is not helpful at all.”

Jul 29, 2008 by Pam from Florissant, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, comfort, friendly.
• NA.

“We live just 1/2 hr from the city. We just sometimes like to stay the night downtown without driving home. This hotel was wonderful, fun and clean. The folks were very nice and helpful. Excellent.”

Jul 28, 2008 by Caesar from Lincolnwood, IL
Overall Rating: 1
Staff:[1] • Location:[1]

• Nothing.
• They did not accommodate us appropriately.

“With 2 families, 4 adults 5 young kids we convinced them to pay for our cab ride to their other facility they offered as an alternative, the Roberts Vista. The Vista is a apartment/ownership complex going through a remodeling. No pool, dirty hallways, a dreary lobby. Certainly this was not a 3 star facility. We were disappointed.”

Jul 28, 2008 by Bo from Chatham, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• The restaurant had an excellent breakfast.
• Our bathroom was dirty. We notified the desk and they did nothing about it.

“The hotel would be great for a business traveler. The channels on the television are not child friendly. The hotel staff was not friendly.”

Jul 28, 2008 by Angela from Indianapolis, IN
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[8]

• Size of room, comfort of beds.
• Understaffed, dirty pool, hallways, etc. Expensive parking.

“This hotel was the least customer-service oriented hotel ever. Parking charges were an unpleasant surprise. My wedding gift (a watch) was missing from my room right after the first housekeeping visit. (I filed a police report.) I do not feel that hotel management seems to care. I was told that I should have used the "Do not disturb" sign on my door or worn the watch to avoid this from happening. My children went to get a snack from the vending machine on the floors indicating those areas; there was an empty space where machines used to be. We called downstairs to inquire; they said they removed the machines due to too many thefts of the items. The pool was the dirtiest pool I've ever been to; actually a visible slimy ring around it and so murky you could not see clearly to the bottom of the pool. Others complained to me while I went poolside one day. We had 3 in our room and had to request 3 sets of towels/washcloths every day; otherwise, we were left with just 1. So, although the price was reasonable, having an item stolen from my room started the trip off poorly. The rest of the complaints (understaffing, filthiness of pool and other areas of hotel, expensive parking, etc.) seemed minor, in comparison.”

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Amenities at The Mayfair-A Wyndham Historic Hotel, St. Louis

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Shops/Commercial Services Television with Cable VIP Rooms/Services