Sheraton Saint Louis Hotel and Suites

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User Reviews for Sheraton Saint Louis Hotel and Suites, St. Louis

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Sep 14, 2008 by Cindy from Springfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Bar and atmosphere in the bars.

“Lovely building very nice room. Need some work on friendliness of bar staff.”

Sep 14, 2008 by Paul from Clarendon Hills, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• Staff.
• Carpets in room were filthy. Food was ridiculously.

“NA.”

Sep 11, 2008 by Karla from Colona, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really enjoyed my stay and I would recommend it to anyone.
• The restaurant prices were very expensive. And the parking and valet prices were also high the only two things I did not like about the hotel.

“I would review this hotel as a good place to stay while in St. Louis. I hope to stay there again in the near future. The staff was friendly and very welcoming when we got there. The hotel was very clean and the pool area was clean, the water was a little bit on the cold side. The rooms were big and roomy and very clean. I did not like the prices of the valet parking or the parking it your self they were extremely expensive and your restaurant prices were also on the high side. That was the only downfall of the hotel I saw.”

Sep 10, 2008 by Tracey from Paragould, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location, friendly staff, room size.
• Room was cleaned/stocked late in the day.

“Overall wonderful experience. Check in/out was a breeze. Bed was extremely comfortable! Will definitely return.”

Sep 3, 2008 by Richard S. from Park Forest, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and staff.
• Rooms were delayed far too long.

“Great location, modern interior, good parking.”

Sep 3, 2008 by Heather from Olney, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[6]

• Nothing.
• It was the most unfriendly hotel I have ever stayed in in my life!

“I will never stay at this most unfriendly hotel again. First it started, when we went to check in at 3:00 (which is check-in time and if they do not have any better cleaning staff than that then they need to hire some more cleaning help then) and the lady (which was so unfriendly) said there was no rooms ready it would be at least two hours before we could get our room and they were messing everyone around. So I wait about half an hour. So finally at about 3:45 we finally get a room. So after we get to our room we think we would take our son and go for a swim (boy was we wrong) before we leave to go do our evening fun and we get to the pool and we are met buy a man that says you can not go swimming there is a swimming party going on right now (one reason I stayed here is because you had a pool). Then we go to go to the parking garage after doing our thing that evening and there is no parking spots available on any of the floors so I go back down to the front and they man at valet desk says to me very rudely there is plenty parking so he says to me I will park it for you in valet parking. So when we get back to our room that evening and go in to take a shower there was only one towel in our room. So it was not a pleasant stay at all.”

Sep 3, 2008 by Joe from Rocheport, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Elevators were quick.
• Had to wait 4 hours to be able to check in.

“NA.”

Sep 3, 2008 by Sheila from Blue Springs, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Upgraded our room at no extra cost!
• Check in scheduled for 3 - couldn't check in till 5.

“The hotel was nice, it was a gift for my sister & brother in law for their wedding night. The hotel staff was friendly, but due to a big football game we couldn't check into the room till 5 pm - I have a 4 month old child and we had to wait in the lobby for 2 extra hours - which was inconvenient. All in all - the newly-weds enjoyed their night and their room which is all that really matters in the end.”

Sep 3, 2008 by Brandon from Quincy, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean.
• We were not able to check in at 3 pm like they told us we could.

“Overall it was a nice hotel but management was a little poor.”

Aug 30, 2008 by Lisa from Columbia, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location across from Scott Trade Center.
• Room was not ready 2 hour housekeeping delay.

“Staff allowed us to change clothes in a conference room.”

Aug 12, 2008 by Steve from Amherst, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great staff.
• Limited dining.

“Staff was very friendly and professional, would stay there again.”

Aug 11, 2008 by Garrett from Louisville, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[4]

• Double queen room was huge!
• Older, not the greatest location.

“The room size and staff were excellent. This hotel is not in the heart of Downtown like the Millennium, Westin or Hyatt. A good experience overall. Only downside is location.”

Aug 11, 2008 by Chris from Muscatine, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Close too many different Downtown attractions.
• Must pay for parking at $17 a day.

“The rooms were spacious. The pool and sun deck were very nice and had a great view of the city and the hot tub was the perfect temperature although it was in less then perfect shape (I actually gashed my foot open on a tile). Overall, it was a great hotel.”

Aug 11, 2008 by Todd from Denver, IA
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[8]

• Very spacious rooms.
• Was a non smoking room yet smelled badly of smoke.

“Large rooms friendly staff. Over priced parking. Room smelled of smoke. This was a non smoking room.”

Aug 8, 2008 by Pam from Ozark, MO
Overall Rating: 4
Cleanliness:[9] • Staff:[2] • Location:[9]

• Nicely appointed rooms.
• Room service closed early, restaurant was closed, staff was not helpful.

“I had stayed at the hotel before and was blown away by the amazing service. This stay it was passable at best. Garage attendant wasn't present so we were trapped for 5 minutes. No apology for his absence. Room service closed their kitchen 10 minutes before their stated time.”

Aug 5, 2008 by Dave from Haddonfield, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, elegant.
• No hot water at 9 am.

“Wonderfully restored old building, modern and elegant inside, convenient location to shops and mall, right on bus and Light Rail Lines, central.”

Jul 31, 2008 by Sara from Chattanooga, TN
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• It's old and beautiful and convenient to downtown.
• No smoking room reeked of old smoke; overlooked the freeway; unwarranted fire alarm; rude clerk; pool deck closed.

“Beautiful place, seemed very deserted, kind of sad. Downtown St Louis is empty without the Cardinals, also sad, surrounding restaurants all closed. The clerk was extremely rude to the gentleman before me (I'm kind of bossy so he didn't try with me). Room service trays for other rooms were in the hall our whole visit (same trays). An outdoor pool deck is featured but was closed for the summer!”

Jul 29, 2008 by Herris from Allen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location to many attractions including the Cardinals Baseball Stadium.
• Parking Garage was a little tight for a full size SUV but it was still acceptable.

“If you have a lot of activities in the Downtown St. Louis area, this hotel is a great location.”

Jul 28, 2008 by Larry from Council Bluffs, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spaciousness of the room.
• That you have to pay for parking which should be disclosed by the hotel.

“Hotel very nice, however they should disclose that you have to pay for parking and the amount. ( it wasn't cheap).”

Jul 26, 2008 by Karen from Nashua, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Good location in downtown Street Louis.
• First room smelled of smoke although it was a non smoking hotel. Staff reassigned us to new room.

“Very nice hotel, would definitely stay again.”

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Amenities at Sheraton Saint Louis Hotel and Suites, St. Louis

24 Hour Front Desk Business Center Coffee Maker in Room Concierge Express Checkout Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable