Hampton Inn Saint Louis/Westport

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User Reviews for Hampton Inn Saint Louis/Westport, Maryland Heights

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Sep 6, 2007 by Jane from Fort Dodge, IA
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[9]

• The beds were very comfortable.
• The staff was not good.

“We booked six rooms for three nights. The facility was wonderful but the desk staff, (3 including one of the managers) treated my family like we were trash. They refused to give us non-smoking rooms even though some were available. They lied outright to me, telling me they were booked and could do nothing about it except put my name on a list to be notified in case of any cancellations. But when my sister came in later, to get their room, (booked under the same reservation) the front desk staff was able to change their smoking room to a non-smoking room. When I went to the desk to ask about this later that day, of course there were again no more non-smoking rooms available. When I asked how my sister was able to get a non-smoking room they hemmed and hawed and finally told me that they had a cancellation. Of course, I did not receive a call telling me a non-smoking room was available. They did not have any explanation for this, but they did let me know that they still couldn't do anything about it. That was very disappointing to me and uncharacteristic of the Hampton Inn experience.”

Jul 29, 2007 by Pat from Jackson, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Nice location and quiet.

“One of the double beds was missing the "top" sheet. Don't know why, so used the other bed instead and left note for staff. Nice breakfast provided. Would stay here again.”

Jul 26, 2007 by Nancy from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Extremely clean and amazingly comfortable!
• Breakfast stops too early for leisure travelers!

“This was one of the best experiences in a hotel that I have ever had - even the domestic crew was extremely nice, friendly and skilled!”

Jul 24, 2007 by Jackie from Sikeston, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The bed was very comfortable.
• The lobby needs a wow factor. It is dull and drab and uninviting.

“The desk clerks are your first impression. The hotel may not be 5 star but employees can make it feel like one. The desk clerks were much like the lobby. I was asked for a credit card for incidentals & stated I would be using my cell phone. Was told I needed a form of ID on file in the event of damage. The clerk at checkout was very helpful. The copy was returned. My best STL experience to date has been three star STL Doubletree, Westport. They had the wow factor. Lovely stay.”

Jul 15, 2007 by Jackie from Conyers, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was clean with up-to-date amenities. The beds were comfortable. The size of the bathroom was more than adequate. Friendliness of staff .
• Everything was perfect. The continental breakfast was much more than I expected. I have no negative comments.

“Excellent. I would stay at Hampton Inn Hotels for future travels.”

Jun 29, 2007 by Larry from Topeka, KS
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff.
• Slow elevators.

“Staff was excellent. Easy access too many areas of the metro area.”

Jun 28, 2007 by Stephanie from Springfield, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was more than friendly and had hot breakfast and perfect bed.
• The pool was tiny.

“If I have a say in it, I will always stay at this hotel from now on wherever I go. The staff was more than friendly, they had a delicious hot breakfast every morning, and the beds were AMAZING. The Hampton focuses on small details to make your stay incredible, and I had no idea what a great time I would have there. I came in town to be in my best friends' wedding, but found myself wanting to spend all my time in my hotel room lol. I had a HUGE king size bed that was beyond comfortable. My room also had a couch and a large armoire. The bathroom was very large and had a curved shower rod that made the shower seem much larger. The bed purposefully had two firm pillows and two soft pillows as well as a lap desk, and the hotel provides free wireless Internet Even the cleaning staff made an effort to smile and welcome me and thank me for coming. I had an amazing time. The only bad comment I had was if you plan to bring children, know that the pool is very small and cannot hold many people comfortably.”

Jun 26, 2007 by Dan from Bowie, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very comfortable and clean.
• We were unable to get a non-smoking room, though the staff made an effort to de-smoke the room.

“A conveniently located hotel with high-end linens and beds. Quite reasonable for the price, though as a Hilton honors property, I would have expected a smoke-free hotel. The included breakfast was a nice addition to our generally positive experience.”

Jun 25, 2007 by Susie from Sedalia, MO
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• Beds comfortable.
• Noisy-took 5 hours to get pillows&

“I stay at a Hampton every other weekend due to work and this was by far the worse I have stayed in! I had kissed that needed to be up early and we needed those pillows. Got the excuse the van driver was busy. Sat him sitting in the lobby on numerous locations.”

Apr 19, 2007 by Sharie from Kevil, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Rooms were clean, breakfast was great, and beds were comfortable.
• Nothing.

“This hotel was a very good value for the money. They had a complimentary breakfast that was every bit as good, if not better, than any restaurant around. The staff was friendly and courteous and the place was clean. Excellent location, close to everything.”

Apr 8, 2007 by Sandra from Forsyth, IL
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• The Hotel served a very nice breakfast.
• I did feel the hotel was a bit run down in areas.

“I felt the hotel was adequate for the price that we paid and for the time period we were there.(10 pm - 7 am). It was rather hard to locate after dark since we had to stop & ask directions rather close to the entrance, it didn't seem adequately marked. The breakfast was well done and the help were cheerful and helpful.”

Mar 6, 2007 by Trevor from Acworth, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast was great and staff were very helpful.
• We were first booked into a smokers room. That room was horrible I could hardly breathe when I woke up.

“The hotel was great.”

Mar 5, 2007 by Rob from Hopkinsville, KY
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• Nothing.
• All they had was smoking rooms terrible.

“I asked for a non-smoking room (asthma) they could not get me one, actually gave my room to some else when I arrived around 7 p.m. then they finally got an ozone machine for it. It was ready around 10. ”

Mar 5, 2007 by Bonnie from Edinburg, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean.

“The hotel was excellent. The man on duty at the desk was so very nice. The room was exceptionally clean. The breakfast was great and the lady in charge was fantastic and friendly. She informed us that there were no rooms for the price we had paid. ”

Feb 28, 2007 by Mary from Effingham, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast was great and the rooms were very clean.
• It would have been better if there was an indoor pool/spa.

“Our overall stay was great. The bedding was wonderful. The rooms were very clean. Our children would've been happier with an indoor pool but, we kept them busy enough with activities outside the hotel that for the price we paid was a very nice experience.”

Feb 28, 2007 by Christy from Oakley, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location.
• Breakfast was very weak, only 2 hot items, no breakfast meats.

“We were pleasantly surprised with this hotel. Room was really nice and very clean. Comforters were wonderful & soft. Breakfast was the big disappointment. Hard flat scrambled eggs, and pasty gravy were the only 2 hot items, and a hot breakfast is what they advertise. Everything else was cereal & fruit. Not very filling. Due to the season, didn¿t go see the pool.”

Feb 27, 2007 by Kelli from Fort Wayne, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] •

• Very clean and comfortable.
• My address didn't come up on the bill, I had to change it.

“I will stay at this hotel again. Staff was pleasant and the room was very clean. The hotel is easy to get to from the interstate.”

Feb 21, 2007 by Diana from Lafayette, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed and pillows and the breakfast were out standing.
• The pool was out side, so you couldn't go swimming.

“This was our first time staying at a Hampton Inn and it will not be our last time. This was one of the best hotel we have ever stayed at and we book about 20 rooms a year with our craft shows. It was so much more than we were expecting. The staff was all first class especially the hostess at breakfast.”

Jan 31, 2007 by Jerry from Perry, IL
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[3]

• The food in the lobby.
• Having to pay for local phone calls.

“Well some of the sheets were dirty and it took till the next night to get them changed because all the ppl went home from housekeeping.”

Jan 17, 2007 by Vicky from Pana, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Very clean, easy access from interstate.
• Front desk slightly confused but very busy.

“Very clean hotel with easy access from highway. Not all hotels in Westport area have this easy an access. The staff went out of their way to take care of patrons displaced by the storm. I went to lobby at 11:00 am to get a cup of coffee. Even though the complimentary breakfast ended at 10, the ladies offered to get me muffins, bagels and fruit, from the kitchen. Nice experience under trying conditions for staff on a weekend. ”

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Amenities at Hampton Inn Saint Louis/Westport, Maryland Heights

Connecting Rooms Cribs Available Exercise Gym Hairdryers Available Iron

Laundry/Valet Services Meeting/Banquet Facilities Pool Television with Cable