Holiday Inn Dubuque Galena

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User Reviews for Holiday Inn Dubuque Galena, Dubuque

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Aug 1, 2008 by Mary from West Des Moines, IA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[10]

• Location, Price.
• They missed cleaning behind the bathroom door, There was a packet of pills on the floor.

“This hotel was met my need to be able to spend time with family members in the Dubuque area.”

Jan 8, 2008 by Melissa from Nora Springs, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, friendly staff, beautiful lobby, great parking.
• The pool was a little small.

“Great location, staff, room was great. Bed was comfortable; overall the hotel was clean and warm. Would stay here again the next time I'm in the area.”

Jan 3, 2008 by Dixie from Sumner, IA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice rooms.
• Didnt vacuum under the heater/heater area leaked cold air.

“Nice location to downtown stores, walking distance from many attractions.”

Jan 2, 2008 by Jeff from Robins, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very friendly front desk staff.
• Room was a little noisy due to mechanical area in walls.

“Check in was very easy and quick. Woman at front desk was very friendly and represented the hotel quite well. Nice common areas. Room was very clean and well appointed.”

Jan 1, 2008 by Mary from Dousman, WI
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• Great location.
• Wish it did not allow pets.

“Wonderful location for all Downtown Dubuque restaurants and attractions.”

Dec 18, 2007 by Mary from Dousman, WI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Very convenient to Downtown shops and restaurants.
• Dogs present a problem for overall cleanliness and attractiveness of hotel.

“Probably will stay again because of convenience.”

Dec 12, 2007 by Daryl from Marion, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Parking is very convenient.
• No negatives.

“The hotel is downtown and near things you want to see. It is a short distance from gambling. The rooms are spacious and the beds are very comfortable.”

Nov 29, 2007 by Vicki from Leawood, KS
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and covered parking.
• Slow elevators, could use new mattresses.

“We have stayed here before. We love the location, plus the hotel is very well decorated and taken care of. It has always been a pleasant experience.”

Nov 28, 2007 by Cynthia from Independence, KY
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[6]

• Common areas were nice. The staff was friendly and tried to be helpful.
• Housekeeping was bad even when complained about.

“The Holiday Inn is in Dubuque (downtown) not in Galena. This is a typical hotel room, nothing special except that housekeeping was almost non existent. We stayed three nights and never had our beds changed. They pulled up the covers and didn't even straighten out the bottom sheet. They did not clean the coffee pot or the cups and glasses we used. The hotel is close to the river and all of the gambling. Would not stay there again.”

Oct 30, 2007 by Sharon from Chaseburg, WI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• I liked the hotel lobby/hallway area very elegant.
• Our room smelled moldy. Once we turned the air/heat on it helped.

“The hotel was located to a great restaurant and easy walking distance to the river/casinos. It was nice to see all of the restorations of the downtown area.”

Oct 4, 2007 by Mike from Milwaukee, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Clean.
• Handicapped parking is not only for handicapped.

“Need to learn ADA standards and enforce them.”

Oct 3, 2007 by Julie from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Coffee/tea in room; iron/ironing board in room.
• For a couple, 2 double beds vs. 1 queen/king bed was greatest drawback.

“Though halls were dated, room itself was fine: basic, functional, clean, and not lacking in anything I needed during my stay. Staff extremely friendly and helpful. Walls between rooms must be somewhat thin and/or poorly sound insulated because noise from group in adjacent room could be clearly heard through wall, interrupting a.m. sleep. Overall, a fine hotel for the price paid. Would stay again.”

Sep 29, 2007 by Ruth from Rock Valley, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location to attractions, clean, and quiet.

“Excellent facility conveniently located near many Dubuque attractions, very clean, quiet, free parking.”

Sep 11, 2007 by Mandie from Cedar Rapids, IA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• The housekeeping staff went above the call of duty.
• Smokey smell.

“We were told we were in a non-smoking room however upon entering the room you could clearly tell the room had been smoked in previously. The housekeeping staff said they very recently made half of the hotel non-smoking. They have a spray they can use to help with the smoking odor. I was skeptical but must admit after they used the spray, I didn't detect the smoke smell anymore. Everyone we encountered was friendly. Not an overly huge pool area but adequate for our small family.”

Sep 10, 2007 by Roger from Lancaster, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Pleasant and convenient.
• Could not extend my stay.

“Clean and quite comfortable.”

Sep 7, 2007 by Kevin &. from Waukegan, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location of this hotel is exceptional. Very close to casinos, local shops, museums, restaurants, etc.
• Hotel's restaurant does not have that much variety in their breakfast menu!

“We loved the time that spent at this hotel. Free wireless network, so if you have a laptop, I recommend you bring it. Even if you are not traveling for business purposes. The business center is a good resource for travelers as well. If you need to print stuff off the Internet you can do it for free, you can browse the Internet for a limited time. As I mentioned before, the hotel is within walking distance of Diamond Jo casino, the Mississippi River, Spirit River Rides, Museums, and several local shops. Six minutes to these locations walking. I would not recommend dining at the hotel restaurant since it is very expensive and the menu is very limited. The $27.00 for breakfast for two, which consisted of eggs, coffee, waffles, pancakes and some fruits.”

Aug 13, 2007 by Pam from Dubuque, IA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• It was close to the actives we wanted to do.
• The pool was very small.

“It was not a clean hotel, the pool was a huge disappointment it was very small. front desk people where not friendly, we had a very sweet housekeeping lady though. ice machines only worked on some floors (not ours). not a great place to stay with little”

1 of 1 people found this review helpful.

Jul 27, 2007 by Krishani A. from Houston, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• The location was good and the beds were good.
• The service was very poor.

“I stayed 2 nights, and when I returned on the first day at 11pm, my room was still not made. When I complained to the front desk, they did not take much notice and did not try to rectify it. The phone in my room did not work. I was impressed when I walked into the hotel the first day, but very disappointed by the time I walked out.”

Jul 26, 2007 by Emily from West Peoria, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location.
• Cleanliness of our bathroom.

“The staff was helpful and nice. It was located in a convenient location with free parking. Our room was attractive, but the whirlpool tub and shower were not clean. The furniture was scuffed and worn as well. They cleaned the tub when we complained. Not the best, but not the worst.”

Jul 11, 2007 by William from Elgin, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Restaurant staff went out of their way to please us.
• Pool was very small and the hot tub was broken.

“The rooms were surprising quiet considering the two weddings and a group outing there. The hotel staff had done a great job arranging the placement of the groups. The hotel as easy to get to and the staff was excellent.”

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Amenities at Holiday Inn Dubuque Galena, Dubuque

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Jacuzzi Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Pets Allowed Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Wake-up Service

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