Marriott Rochester Mayo Clinic

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User Reviews for Marriott Rochester Mayo Clinic, Rochester

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May 19, 2009 by Reyes from Columbia
Overall Rating: 7

• Personalized, friendly service.
• Insisting on calling yellow cab, even thou there is a much better cab service in town.

“My family has stayed at the Marriott many times and accustomed to seeing the same friendly faces. The yellow cab company the staff is required to call has very poor service unfortunately. They are late, rude and obtrusive, and the cabs have a foul odor. We have waited an hour or more at times. There is a new company with white taxis that is much better.”

Feb 1, 2009 by Jeremiah from Anchorage, Alaska
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I loved everything there.
• Some drivers are demanding move or get hit.

“This is one of the best hotels I myself Love! The location is great. The service is well done. I got work to get done and the location is perfect. Not to far away from business. The service is just as well done. Thank you Marriott!”

Sep 9, 2008 by Cindy from Detroit Lakes, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very helpful and there was a very nice courtyard.
• The pool and the hot tub area were dated and small.

“Very clean and safe. Beds were comfortable and it was quiet. The staff was friendly and helpful. Pool area could use some updating, nice courtyard and good restaurant.”

Jun 9, 2008 by Gale from Windermere, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, nice staff.
• Could not get hot water. Tub/shower needs re-grouting.

“Would stay there again. Their room rate per night is too much for a place with a small lobby and apparently antiquated plumbing.”

May 23, 2008 by Kenneth from St. Peters, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location was everything.
• Too expensive.

“Hotel staff was extremely helpful. However they assured us they would get us a cab to the airport on time but used the yellow cab company that didn't come. Then the bellman found a new cab company and came in five minutes. Went for a drink and bartender acted most unfriendly.”

May 14, 2008 by Mary from Mansfield, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[10]

• Good location, unobtrusive maid service. Snack & Sundry store was open late.
• Horrible lighting in room. Would have liked self-serve coffee in lobby. Brusque guest relations.

“Others have commented on poor lighting in rooms. Believe it. It's the pits. In fact if you tried to apply makeup while standing at the bottom of a dark pit with only down-lighting, you'll get the idea of what the vanity areas are like. I would have liked to find self-serve coffee in the lobby, but no such luck. There is a coffee maker & stuff in the room, but I went looking for palatable coffee in the lobby. The restaurant manager kindly fetched me a complimentary cup of joe from the kitchen when I asked where I might find some coffee. (There is a Starbucks across the street at the Kahler, as I later discovered.) My husband and I stayed two nights. We were a few minutes late checking out and got a call from the front desk asking if we were leaving that day. My husband said yes, and the lady asked, and when is that going to happen? Kind of a brusque approach for a supposedly 4 star hotel, IMO. Also, we respected their non-smoking policy but would it be too much to ask that a seating area somewhat sheltered from the elements be provided outside instead of making their guests loiter around like vagrants in the wind and rain? We'll stay at the Kahler next time - that's where you have to park for the Marriott anyway, it has Starbucks on the premises, they have smoking rooms, and as far as I can remember from a past visit there, they have decent lighting in the rooms and very polite guest relations staff.”

May 1, 2008 by Daniel from Shoreham, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Connection to Mayo Clinic.
• Self parking not convenient.

“The hotel is part of the Mayo Clinic complex, very convenient, connected to Rochester by Skyways and Subways.”

Mar 4, 2008 by Darren from Sioux Falls, SD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location. Rooms.

“Great hotel for anyone visiting staying in Rochester. We stayed during a youth sports tournament so the hotel was busy but rooms were quiet and very comfortable. Staff helpful and friendly but could have used a few more in light of heavy traffic. Overall, I highly recommend this hotel.”

Mar 3, 2008 by Carrie from Woodbury, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to the Mayo Clinic.
• Somewhat confusing parking ramp.

“It was a great.”

Feb 26, 2008 by Josh from Roseville, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Elegant hotel with all the comforts you would expect from a 4 Star Deluxe hotel.
• Parking to far away and not attached directly to hotel.

“Hotel was very nice. The only problem I found was the access to parking. The parking ramp is located a block away. Parking was not included in hotel rate and, although underground, you had to walk though a somewhat unmarked tunnel system to get to the hotel.”

Feb 22, 2008 by Angie from Lacrosse, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location with skyway access to area shops etc.
• The elevator access was minimal and slow.

“The hotel is very centrally located in the Downtown with skyway access to a number of shops as well as restaurants. The room was well appointed and comfortable, the bed especially so. There was an additional sink and vanity in this room outside the bathroom which was very nice for us as we got ready in the morning.”

Feb 11, 2008 by Judith from Marshfield, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• 2 sinks, housekeeping followed instructions almost exactly, as requested on card hung on outside door handle.
• Needs bigger refrigerator, microwave and jetted tub/whirlpool standard in all rooms; extra sitting chair added to each room, regardless of sofa.

“Enjoyed my stay - staff very friendly and responded to any requests quickly and efficiently. The door opening into the bathroom interferes with getting in and out of tub; also there should be a light installed above tub - way to dark to see when taking shower - and there should be a heater blowing either above tub or connected to the timer - room cold when taking bath/shower!”

Feb 9, 2008 by Jill from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were wonderful as was the ability to pick when you wanted room cleaned.
• Paying for internet and it was not wireless.

“Great accommodations, but needs to be a bit less expensive, not charge for internet, have wireless internet, otherwise beds, bedding, staff were great, also, more TV channels would be good like bravo and HGTV.”

Jan 28, 2008 by Jackie from East Moline, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[10]

• Location.
• Check in clerk very rude.

“Not pleased w/front desk. Bellhop pleasurable. When we called down, surprised, we did not have internet, we were told in a very monotone, snotty, voice: "Mr. Marriott has said no 4 star hotel will offer free internet, this is per Mr. Marriott! I am a Marriott rewards holder, gave my card at check in. We have Marriott vacations timeshare and I have never had anyone at front desk be so blaze and not smile. Prefer to stay away from this hotel and stick with the 3star hotels which are far friendlier! In Rochester MN anyway!”

Jan 21, 2008 by Kathleen from Orange Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close proximity to Mayo clinic and staff was helpful.
• The room service food.

“The hotel was very accomodating of our needs as a patient at Mayo clinic.”

Nov 26, 2007 by Subbiah from Roseville, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent room maintenance.
• Poorly marked access to and from parking ramp.

“Need to post a sign in the parking ramp elevator asking guests to go to S level and additional instructions to go and take the (unmarked) elevator to Marriott Hotel Lobby. Current printed paper handout is very poorly worded. Instructions to find the ramp are poor - it does not even bother to name the ramp correctly.”

Oct 21, 2007 by Kyle from New London, MN
Overall Rating: 8
Cleanliness:[4] • Staff:[10] • Location:[10]

• Formal lobby and restaurant with excellent service.
• Room wasn't very clean.

“Great location and staff was excellent with the exception of the maids. For a four star hotel I would expect the room to be much cleaner.”

Aug 28, 2007 by Scott from Rochester, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beds were so comfortable!
• Front desk staff could use work on customer service.

“Overall it was a pleasant experience. The room service is fantastic. The beds were more comfortable than my own!”

Aug 23, 2007 by Bill from The Woodlands, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very well kept. Very clean.
• Currently street construction in the area.

“Polite and helpful staff. Very clean and comfortable room. Great central location.”

1 of 1 people found this review helpful.

Aug 19, 2007 by Bonnie from Clarksville, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly, helpful staff. Clean.
• Price, just stayed in Holiday Inn Express-was same or better.

“As, I said, a little over priced. Everything was very good (some staff don't speak English caused some difficulty) however, I've just spent 14 days on they road and in Yellowstone, Badlands, etc. and stayed almost exclusively in Holiday Inn Express and was amazed at the service, cleanliness, helpfulness, the very well stocked warm free breakfast, etc. for must less money. I have truly made a new discovery - Bonnie Denny.”

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Amenities at Marriott Rochester Mayo Clinic, Rochester

AM/FM Alarm Clock Air Conditioned Barber Shop Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Indoor Pool Iron Jacuzzi

Lounge Maid Service Meeting/Banquet Facilities News Stand Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Video Checkout Wake-up Service Wet Bar