Howard Johnson Express Inn-Hot Springs

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User Reviews for Howard Johnson Express Inn-Hot Springs, Hot Springs

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Aug 3, 2009 by Phillip from Ballwin,MO
Overall Rating: 6

• The staff service was responsive, and friendly.
• The elevators were unsafe and inoperative without warnings, and not clean.

“The hotel has a very great location, and is well lighted, I understand remodeling is underway but that should be publicized, and the cleanliness of the common areas, ice, vending machines,elevators need some attention.”

Aug 11, 2008 by Melody from Hardy, AR
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Bed was clean and comfortable.
• Tile was falling off wall in shower.

“Good location for my business travels. Room appears to have been redecorated recently but shortcuts taken in bath. Also noticed something not stable under the carpeting like a hole in sub floor. Bed was clean and comfortable. I would stay there again. but feel it was overpriced compared to other hotels in the area.”

Mar 9, 2008 by Roy from Fayetteville, Ark
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very nice, large, clean rooms.
• Elevator is dated, exterior shows age.

“I'm very glad I stayed there before reading some of these reviews. It was a good value, the rooms were very nice, and appeared to have been recently updated. Didn't see the negatives that some others saw, except the surrounding neighborhood, which is a little questionable in places. This is offset by the much more convenient location to Downtown. Friendly staff.”

Feb 21, 2008 by Charles from Conway, AR
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[1]

• The front desk staff was very friendly.
• Everything. Terrible conditions, location, safety, and price.

“It was very run down, nothing about the hotel itself met my expectations. Every hour (at least) a fleet of police cars went flying by with sirens on. The parking lot was very dangerous; I had to run to prevent being attacked by three young men whom intended to beat and rob me. There was no Internet available. Internet was one of the features promised. The ceilings and floors had very bad water damage, and the floor was lumpy in the room. This was the worst hotel I have ever stayed in.”

Feb 19, 2008 by Melissa from El Dorado, AR
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Bed was comfortable.
• Bathroom tiles were in need of repair.

“For the most part, this hotel was better than most that I have stayed at. Phil's (hotel restaurant) had friendly service and I got my food fast and hot. The only thing that I had a problem with was that a few of the bathroom tiles looked as though they were about to fall off the walls. Overall, it was a good stay.”

Feb 6, 2008 by Tina from Benton, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Doors to rooms where outside.

“Great experience.”

Aug 14, 2007 by James from Jonesboro, AR
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[6]

• That's difficult. There really wasn't anything I liked.
• It had been converted into a restaurant. Overall, cleanliness was poor.

“The motel is old and has not been well-maintained. The rooms have been renovated but it is superficial and does not hide the age and lack of proper maintenance over the years. The public areas, such as walkways, elevator, vending areas, were filthy and obviously had not been cleaned in a very, very long time. Overall, I absolutely would not recommend this motel.”

Jul 30, 2007 by Denise from Marrero, LA
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[3]

• Front desk employee.
• Dirty, dingy, bathroom condition was inexcusable, linen didn't feel clean.

“I didn't like much. The hotel was dirty. The carpets seemed filthy. The bathroom was in poor condition. The linens felt dirty. The location was questionable. The staff was friendly.”

May 19, 2007 by Carolyn from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• My daughter left her senior ring in the room. I phoned the hotel and they promptly put in the mail.
• The elevator.

“The hotel is an older one but well maintained. I would stay there again.”

Mar 13, 2007 by Stan from Paragould, AR
Overall Rating: 3
Cleanliness:[3] • Staff:[9] • Location:[3]

• Friendly staff.
• This hotel on the outside was a dump!

“Outside is a dump, not easy to get in and out of, not the best part of town for sure!”

Feb 13, 2007 by Michelle from Huntsville, AR
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[3]

• Nothing.
• The heater was either burning up or freezing; you could not set it to a comfortable level.

“Will never stay there again!”

2 of 2 people found this review helpful.

Dec 30, 2006 by Dave from The Colony, TX
Overall Rating: 5
Clean