Best Western Coach House Inn

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Apr 30, 2007 by Lina from Hays, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Friendly, helpful staff.
• Hot tub not working.

“My daughter is going to school in Springfield, so we have been making a couple of trips a year. The staff is always friendly and helpful and generally, we have had no problems staying there. My only complaint is that the last two years, the hot tub has been closed. Don't know if that's a coincidence or if they just have not ever fixed it.”

Dec 12, 2006 by Greg from Jefferson City, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Very convenient.
• Hard mattress. Room was connected to another and walls were thin.

“Very convenient hotel located too many businesses that a traveler would want to visit. Close to the interstate but not so close that you could hear it.”

Oct 18, 2006 by Mark from Kimberling City, MO
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• I did like the size of the room and the fridge and microwave.
• I didn't like the bed it was very hard and I didn't sleep well at all.

“The hotel overall was ok but I didn't care for the beds. I don't understand why almost all hotels have to have such hard beds. That was the worst thing about it. Otherwise, I would stay there again but not now because of the bed.”

Sep 29, 2006 by Beverly from Mobile, AL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• I was very impressed with the handicapped bathroom.
• I had to chase down one roach in the bathroom.

“The staff was very helpful and came and sprayed when we found the roach and discounted our bill. The lobby was comfortable and I had a microwave and refrigerator in my room as well as a coffee maker. Overall, we were pleased.”

Aug 29, 2006 by Frances from Welch, OK
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The rooms have been remodeled recently and all the room are on one floor with parking outside door.
• The night I was there Internet in my half of the hotel was not working.

“It was a very nice quite hotel. The rooms were clean and comfortable. The desk people were very nice and were prepared for my arrival with exactly what I ask for.”

Aug 21, 2006 by Sandra from Fort Worth, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[10] • Location:[10]

• Friendly staff.
• Hard Beds, Room not clean.

“Upon arriving we checked in to the room. Found the bathroom dirty (floor had dirty wet marks with hair in several locations). Changed rooms and gave discount. Had trouble sleeping and backs were all hurting in the morning because the beds were uncomfortable. Cancelled the rest of the stay and went to another motel.”

Aug 9, 2006 by Cassie from Lakeview, AR
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[5]

• Nothing.
• We were put into the wrong room upon arrival. The price quoted was incorrect. The cleanliness of the room was pretty bad.

“If you do no care how you spend your money or cleanliness of a hotel room, then this hotel is for you.”

Aug 7, 2006 by Jenny from Atoka, TN
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• Good continental breakfast, friendly staff, decent price.
• Carpet in room made kids' feet BLACK, 17 motorcycles stayed next to us.

“We stayed at this hotel for three nights with two adults, an infant, and a three-year-old. The room looked and smelled very clean, bed was comfortable and other furniture was great. However, the floors were really dirty and made my kids' feet completely black on the bottoms, so we wore shoes or socks the entire time. Breakfast was good and had a decent variety. Hotel staff was friendly and helpful. Nice small playground and pool, (although two pools were advertised). Convenient to just about anything you want to see or do in Springfield, and is actually one block of off Route 66.Not really the hotel's fault but a group of notorious motorcyclists stayed the first night we were there. There were 17 of them and they kept us up until 2:00 which is not fun with a 13-month-old who is teething.”

Jul 18, 2006 by Angeline from Adrian, MO
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[10]

• N/A.
• Staff did not follow-up on housekeeping problems prior to guest arrival.

“This was not a particularly accessible hotel. The second pool was closed off, so my young family had to walk quite a distance to the open pool (outside). The staff was helpful at first, but after more than one issue needed to be resolved, they were much less helpful.”

Jul 18, 2006 by Elisa A. from Kansas City, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent for the price, We all 19 of us loved it.
• The closed the pool to early at night.

“Was a nice experience, I contacted them few times, and they were always nice and helpful. The employee who took care of me on the phone few times was waiting for us before she went home to meet us and greet our group.”