Embassy Suites Hotel Des Moines-On The River

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User Reviews for Embassy Suites Hotel Des Moines-On The River, Des Moines

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Dec 15, 2009 by Carol from New Hartford,IA
Overall Rating: 5

• Breakfast was great; staff was great & tried to remedy issues.
• Cleanliness; maintenance issues; shower curtain hooks broke & not enough of them.

“I immediately brought 3 issues to their attention & they immediately came up and in less than 5 minutes had taken care of them. The staff was very accommodating but general preventative maintenance does not appear to be reported. The following morning several other issues were identified and reported. I love staying
at this chain, but this particular hotel needs room updating; I talked to the manager before leaving, they were apologetic & offered to make things right with me.”

Jan 7, 2009 by John from North Platte,NE
Overall Rating: 10

• Great views, consistent stays in Embassy.
• Breakfast for Embassy was well below par for normal expectations.

“Great hotel, in line with all embassy suites. Great staff, great bar and restaurant, only thing lacking was the quality of breakfast the net morning which is kind of a signature thing at an embassy.”

Oct 2, 2008 by Bill
Overall Rating: 9

• Had suites and free breakfast.
• Interior open atrium is a bit noisy.

“Very nice. Typical embassy suites. Great location.”

May 27, 2008 by Tom from North Oaks, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attractive, accommodating. Liked the suite.
• The hide-a-bed was not very comfortable so we put mattress on floor.

“Accommodating to travelers and looked after our needs. Attractive space. Comfortable.”

May 17, 2008 by Amanda from Lincoln, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The atmosphere was great.
• The employees weren't the nicest.

“Overall, we loved the hotel. Very much a hotel for a family.”

Apr 24, 2008 by Kristen from Ottumwa, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the hotel! The managers' cocktails lasted 2 hours. Free drinks which is great! Shuttle to concert @ wells Fargo was excellent.
• Hotel water bottles in fridge should be free, not $4.00!

“We will definitely stay in this hotel again! We used the fitness room; the free buffet style breakfast was great after a long night at a concert. The free drinks from 5:30-7:30 were just what we needed after spending a chunk on the room and the free shuttle to and from concert were awesome!”

Mar 27, 2008 by Karen from Oelwein, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free bar and breakfast.
• Hot tub was out of order--no compensation. This is what my kids wanted most.

“Overall-nice stay. Had to ask for extra blankets--but they came quickly. NCAA girls basketball teams and fans staying there--but quiet group. Pep band played in lobby at one point--enjoyed activity.”

Mar 17, 2008 by Aaron from Dubuque, IA
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[7]

• I thought the hot breakfast was nice.
• My room seemed dirty and needed a remodel. Very dirty carpet.

“The room was okay; however, the carpet had numerous stains and looked very dirty. The shower was lukewarm at best. A free Internet connection would have been nice. The restaurant in the hotel clearly needed some help the food choices were not great and the meal was not great.”

0 of 1 people found this review helpful.

Dec 19, 2007 by Phil from West Des Moines, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked its location.
• There is nothing I did not like about this hotel.

“I really like the embassy suites. Its location is great, and the rooms were immaculate. I had a trouser malfunction, and they had a traveler's sewing kit to save my night. Their shower is pretty comfortable, too. I didn't spend a lot of time in the hotel room, but when I was in there, it was amazingly comfortable. I plan on staying there again in the future.”

Nov 27, 2007 by Nancy from Saginaw, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location, good service and big rooms.
• Rooms looking a little old, dated and dirty in the corners.

“As in all Embassy Suites, its great to have the 2 rooms and kitchenette. The lobby was great; however, the rooms are looking kind of tired. I would return though.”

Nov 6, 2007 by Melissa from Iowa City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Free cocktail hour every night.
• Parking is a little difficult.

“It was great. It met all the needs for my trip. Free cocktail hour in the hotel lobby was nice and the continental breakfast was fantastic.”

Sep 6, 2007 by Keegan from Ames, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The free brunch and free drinks.
• Not much comes to mind.

“Great place to stay if you need to be close to downtown Des Moines.”

May 17, 2007 by James from Waterloo, IA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[7]

• Good hotel, not good on weekend do to children.
• Can not control weekend guest.

“The Des Moines Embassy Suite Hotel is a great hotel that can not control there weekend guest. On multiple occasions I have been very disappointed with the youth running around the hotel properties up until 1:00 to 2:00.”

Oct 3, 2006 by Angela from Orange City, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I loved the location it was beautiful by the river.
• The bathroom was a little small.

“The Embassy Suites in Des Moines is a beautiful place to stay. The area is a safe place to take the kids and walk to the sites. The Capital building is only 5 or 6 blocks to the east and is a neat site to see at night with the golden dome all light up. The river front is also beautiful to go and look at. It was very easy to get to from the interstate even with all the construction going on.”

1 of 1 people found this review helpful.

May 21, 2006 by Greg from Berkeley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Conveniently located to all of Des Moines.
• Mattresses were too soft/used.

“Friendly staff and a convenient location make this a preferred place to stay for your next trip to Des Moines.”

1 of 1 people found this review helpful.

Apr 20, 2006 by Dawn from Estherville, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly staff - complementary evening reception and cooked-to-order breakfast fantastic!
• The construction on the street in front of hotel-had to pay for parking.

“Fantastic and beautiful hotel. In the heart of downtown Des Moines - close to many fine restaurants and to the Civic Center. The evening reception and cooked-to-order breakfast were wonderful. The staff was especially friendly and helpful. The room far exceeded our expectations and we had a great time. I would highly recommend this hotel to everyone!”

Mar 30, 2006 by Meghan from Ottumwa, IA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Nice room.
• Morning buffet and manager's reception. Young kids allowed in bar area.

“Okay.”

Mar 20, 2006 by Jodi from Solon, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary cocktail hour and breakfast.
• The size and quality of the pool and hot tub area.

“Great. We'll be back.”

Dec 6, 2005 by Donna from Durango, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The service.
• Nothing.

“I enjoyed my stay and everyone was very pleasant.”

Dec 5, 2005 by Gery from Dubuque, IA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Upper class with large rooms.
• Not linked to down town walkway's.

“If you are in town for a convention it is not conveniently located otherwise the hotel is first class with large rooms, friendly staff and great complimentary breakfast and happy hour service in the evening.”

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Amenities at Embassy Suites Hotel Des Moines-On The River, Des Moines

Babysitting/Child Services Coffee Maker in Room Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities

Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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