Sheraton West Des Moines Hotel

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User Reviews for Sheraton West Des Moines Hotel, Des Moines

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Oct 28, 2009 by Sue from Marshalltown,IA
Overall Rating: 10

“Excellent facility, helpful staff. We attended a wedding reception at the Sheraton. It was very convenient to stay at the same place the reception was held.”

Oct 22, 2009 by Joni from Iowa City,IA
Overall Rating: 9

“The staff was friendly and very helpful.”

Oct 21, 2009 by Charles from Cypress,TX
Overall Rating: 10

• Nearby restaurants.
• Old TV and need to get flat screens.

“Very nice hotel with friendly staff. Easy access from freeways and near to downtown.”

Oct 13, 2009 by Leigh from Saranac,MI
Overall Rating: 9

• Great friendly staff.

“I'm not sure it should be rated as a 3.5 star hotel - but it was nice and I would go back. The staff was very friendly and the lobby had a great waterfall and free internet computers available. Also a nice business center was available.”

Sep 30, 2009 by Glenn from Longmont,CO
Overall Rating: 10

• Clean, upscale without acting exclusive.
• Had to pay for wireless (archaic).

“It was what I expected from a 3.5 start hotel. Staff was very friendly, helpful, and accommodating. Except for paying for internet, there were no negatives about this stay.”

Sep 11, 2009 by Marie from Arlington,TX
Overall Rating: 9

• Very clean, good location, great bed.
• Our room was located by the ice machine and staff room.

“Really enjoyed our stay there, I was very pleased with the price we got on Priceline, will always try and use them for hotels.”

Aug 28, 2009 by Gail from Washington, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Nice staff and clean accommodations.
• Slow internet service.

“Beautiful hotel. Great location, quiet, clean. The only complaint that I have was that the two lobby computers were extremely slow! I overheard several guests complaining about the speed and availability. Over-all great stay!”

Aug 27, 2009 by Tamia from Moline,IL
Overall Rating: 10

• Location and the quality.

“Nice atmosphere.”

Aug 17, 2009 by Paul from Shawnee,KS
Overall Rating: 8

• Breakfast is really good and beds are very comfortable.
• 1. Sending me to a room that is already occupied. 2. Having to lift the tub drain myself to shower!

“Typically a very friendly staff. Comfortable and clean rooms with great amenities. Nice office/computer room. Needs hot tub.”

Aug 16, 2009 by Yvette from Persia,IA
Overall Rating: 8

• Very quiet in room, friendly staff and close to shopping.

“This hotel has a great location for all Des Moines area attractions. Beautiful lobby, with a five story waterfall, nice lounge and restaurant. They offer computers for public use and ice and pop machines on each floor. There is a lounge on the tenth floor. Glass elevators allow you to enjoy your ride to each floor. Open air lobby allows you to view the restaurant from any floor, looking up or down ten floors. Very quiet in the rooms. Can't even hear your own toilet flush. Large rooms. The only thing bad I can say about the room we had, was that it was a non-smoking room, but it had been smoked in and the staff could not get the smell out of the room.”

Aug 4, 2009 by Deb from Lawler,IA
Overall Rating: 10

• They went out of their way to clean our room due to health request.
• Pool was stale smelling

“Very accomadating, friendly staff.”

Jun 17, 2009 by Jeff from Lincoln,NE
Overall Rating: 10

• The location.
• The beds were not firm enough for us but otherwise everything was awesome.

“Very clean and courteous staff. We never ate at the restaurant in the hotel so we were not able to judge it.”

May 26, 2009 by Jennifer from Kansas City,MO
Overall Rating: 10

• Nicely appointed rooms and ample workout equipment in the fitness areas.
• I was unaware the lounge/restaurant were closed for remodeling.

“The open interior with waterfall of several stories and glass elevators are a nice touch. The front desk, housekeeping, and room service staff was very personable and helpful. Room decor was tasteful and simply elegant as well as comfortable.”

May 13, 2009 by Heidi from Lees Summit,MO
Overall Rating: 8

“We enjoyed our stay at this hotel, we did not eat there, the food seemed to be a bit pricey.”

May 13, 2009 by Cindy from Jefferson City,MO
Overall Rating: 9

• Quiet rooms, and nice beds.
• No refrigerator, small pool, and expensive food.

“This hotel was everything that we needed, good sleeping facilities, and pool for the kids. The food was expensive, so we ate out. There were plenty of restaurants close by to choose from. It would have been nice to have a kids eat free with paying adults for the breakfast buffet.”

Apr 7, 2009 by Trent from North Liberty,IA
Overall Rating: 6

• Room was nice and comfortable.
• The comfort of the room was hindered due to the noise from the lobby/bar area.

“Overall, the hotel was very nice and well kept. The service we received was very pleasant and friendly, but the staff member's did not seem very knowledgeable and made a few minor errors when checking in, nothing serious and the fact that they were very customer friendly outweighed the flaws. The room continued to meet our expectations and was very well put together, and I will say the nicest hotel room I have stayed in. Unfortunately the awe of having such a great room was ruined when we sat down to relax and realized that you could hear everything going on in the lobby. The lounge area seemed to be very busy since it was a Friday night, which is to be expected but the door to the room should have provided some sound isolation from the conversations being had in the lobby. Needless to say we were unable to sleep until the lounge closed. Also, we were visiting on a Friday evening and woke up on Saturday morning to find that there is no complimentary breakfast because it is only offered Monday-Friday. We were traveling through so a simple continental breakfast would have made the stay somewhat more positive. Overall the only memorable feature of this hotel is that it is well put together and has a great look and feel, when it comes to comfort and being taken care of they need to make improvements to isolate the lobby noise and make an effort to keep the customer happy from check in to check out.”

Apr 1, 2009 by Jason from Bondurant,IA
Overall Rating: 9

• Clean, friendly and fun.
• Too many loud kids running up and down the hall.

“Everything was pretty great. I would highly recommend the hotel. The only thing I would really change is the size of the pool.”

Mar 23, 2009 by Jodi from Treynor,IA
Overall Rating: 9

• Upscale, clean and nice accommodations.
• No free internet for a pricey hotel.

“The pool was closed for renovations, which was a disappointment. The accommodations were very nice, the bed very comfortable and what a beautiful view of the sunrise!”

Feb 23, 2009 by vicki from Arnold,MO
Overall Rating: 9

• All carts were in use and no bellman on duty, however, the desk clerk helped me with my bags.
• One of the elevators was being worked on and it made for long lines.

“The hotel was clean and staff was
friendly.”

Jan 27, 2009 by Linda from Kenosha,WI
Overall Rating: 8

• The lobby area was immaculate.
• The room was on the smaller side.

“This hotel was very nice and comfortable. The breakfast was wonderful and the pricing was moderate.”

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Amenities at Sheraton West Des Moines Hotel, Des Moines

Available to/from Des Moines International Airport; 6 AM - 11 PM Business Center Coffee Maker in Room Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Shops/Commercial Services Television with Cable VIP Rooms/Services

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