Sheraton West Des Moines Hotel

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User Reviews for Sheraton West Des Moines Hotel, Des Moines

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Apr 30, 2008 by Kathleen from Springville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service people at the front desk were very friendly and helpful.
• It is nice to have a motel that offers some free breakfast options.

“Clean, friendly staff, pretty rooms and meeting/dining areas. Easy to access. Very nice accommodations.”

Apr 22, 2008 by Jill from Ames, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice location.
• No continental breakfast.

“We were very pleased with this hotel. Very nice.”

Apr 21, 2008 by Lisa from New Brighton, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I love everything about this hotel. Its very luxurious!
• Pillows were not firm enough for a side-sleeper.

“This hotel is very easy to find/conveniently locate. The lobby is a wonderful greeting to the traveler w/ a huge waterfall. The staff is very friendly and informative. Dining and lounge are nice too. The rooms are quiet and comfortable and clean! This is my favorite hotel to stay at in Des Moines, and fits my companies allowance for a hotel stay.”

Apr 16, 2008 by Pauline from Waterloo, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The comfortable beds.
• Nothing that I didn't like.

“Good location, very nice, great place to stay.”

Apr 16, 2008 by Lynn from Pine Springs, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fitness center was great.
• Towels were scratchy and stiff.

“Quality hotel in a convenient location.”

Apr 16, 2008 by Shelley from Wever, IA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Prompt customer service.
• There are only 2 elevators for the entire 12 floors.

“Overall the experience was great. It was however, very frustrating to have to wait so long for an elevator. I was on the 8th floor and the hotel was booked solid. I waited 20 minutes to get one of the 2 elevators to transport luggage to main floor.”

Apr 13, 2008 by April from El Paso, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very attractive lobby, Room clean and roomy.
• It was hard to look at the lobby from high up, made me dizzy.

“I was a wonder but too short of a visit. Staff was wonderfully pleasant. Beautiful lobby with waterfall.”

Apr 4, 2008 by Karol from Cedar Rapids, IA
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[10]

• It was convenient to where we wanted to go in Des Moines.
• The bedding was not clean. Spread and blanket was soiled. Bathroom had drain odor. Heater didn't work.

“Service people were friendly and helpful. Location was great. Room could have been cleaner.”

Apr 4, 2008 by Mike from Hot Springs Village, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fabulous location for us, excellent service, clean and friendly.
• No free internet in the rooms.

“Clean, friendly, great staff and very attractive rooms with nice amenities. Good location, well maintained/refurbished.”

Apr 3, 2008 by Vicki from Iowa City, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful multi story water feature, large open area.
• Slow elevator, always full, their is only one stairway available to the lobby, not great for slow elevators in a large facility.

“While the hotel was lovely and rooms were great, the above situation was a problem. The hotel was full of kids, we were there with our daughter for a volleyball tournament, there were also young wrestlers and another youth event in Des Moines that weekend. The elevators (2) go all the way to the top and collect passengers so if you're on a lower level floor the elevator is typically full. The stairs available to the lobby are in one corner of this large hotel, other exits lead outdoors, I guess. Starbucks coffee, if you like that, not my choice!”

Mar 26, 2008 by Danielle from West Des Moines, IA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very prompt service.
• No continental breakfast buffet: very disappointing.

“The rooms were nice small, but nice looking, not kid friendly. I enjoyed the business room however they are not very private. I was not able to utilize the express check-out because it didn't work.”

Mar 25, 2008 by Sharon from Ames, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Well laid out and attractive decor.
• Over powering smell of chlorine in the pool and waterfall area.

“A very good hotel. I would recommend it to friends.”

Mar 23, 2008 by Brent from Olathe, KS
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• $10.00 room upgrade.
• A bit dated.

“Great staff and great room for a great price!”

Mar 12, 2008 by Deb from Brooklyn Center, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds.
• Nothing I didn't like.

“Conveniently located just off I35. Beautiful rooms with very comfortable beds. Definitely would stay here again!”

Mar 11, 2008 by Becky from Filley, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy to find, staff very helpful with my needs. Location of other restaurants near.
• Last two nights there was more noise than was necessary (State basketball tournament) People were running through the halls.

“Very nice! Very comfortable!”

Mar 10, 2008 by Lori from Boyden, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean & comfortable.
• There's nothing I didn't like.

“The hotel was very clean and comfortable. The pool area was well maintained as was the weight and exercise room. The staff was very friendly.”

Mar 9, 2008 by Linda from Oskaloosa, IA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and cleanliness.
• Pool was not open due to maintenance.

“Hotel is average, very clean comfortable rooms but is not above average in any way.”

Mar 9, 2008 by Leo from Independence, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Parking lot could be bigger.

“Overall great! Nice rooms, comfy beds, good food.”

Mar 7, 2008 by Marla from Albert City, IA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice. Friendly staff.
• Large open area seemed to echo and could hear voices during night and sleeping hours.

“It was an excellent hotel. Except for the noise at night, all was excellent.”

Feb 29, 2008 by Juanita from Holdrege, NE
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[9]

• Location.
• Clerk at check in was not friendly.

“Nice hotel for the price, bed and bedding was comfortable. Clerk at front desk was not friendly or responsive (she didn't even smile).”

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Amenities at Sheraton West Des Moines Hotel, Des Moines

Available to/from Des Moines International Airport; 6 AM - 11 PM Business Center Coffee Maker in Room Fitness Center or Spa Free Local Telephone Calls Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Shops/Commercial Services Television with Cable VIP Rooms/Services