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Sheraton West Des Moines Hotel 3-star

1800 50Th Street, Des Moines, IA

The Holiday Inn University Park -- an exceptional John Q. Hammons Hotel. A Quality Excellence Award Winner for the last seven years.[more]

  • Amenity Highlights — Pets Allowed, Fitness Center or Spa, Free Parking, Business Center, Restaurant
  • Average User Rating: 9.0 [rate it]
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Photos of Sheraton West Des Moines Hotel, Des Moines

User Reviews for Sheraton West Des Moines Hotel, Des Moines

Average User Rating: 9.0
Overall user rating
Cleanliness:[9.0] • Staff:[9.0] • Location:[9.0]
Based on 632 user ratings

Apr 30, 2008 by Kathleen from Springville, LA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The service people at the front desk were very friendly and helpful.
  • It is nice to have a motel that offers some free breakfast options.

“Clean, friendly staff, pretty rooms and meeting/dining areas. Easy to access. Very nice accommodations.”

Apr 22, 2008 by Jill from Ames, IA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[8] • Location:[9]

  • Nice location.
  • No continental breakfast.

“We were very pleased with this hotel. Very nice.”

Apr 21, 2008 by Lisa from New Brighton, MN
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • I love everything about this hotel. Its very luxurious!
  • Pillows were not firm enough for a side-sleeper.

“This hotel is very easy to find/conveniently locate. The lobby is a wonderful greeting to the traveler w/ a huge waterfall. The staff is very friendly and informative. Dining and lounge are nice too. The rooms are quiet and comfortable and clean! This is my favorite hotel to stay at in Des Moines, and fits my companies allowance for a hotel stay.”

Apr 16, 2008 by Pauline from Waterloo, IA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The comfortable beds.
  • Nothing that I didn't like.

“Good location, very nice, great place to stay.”

Apr 16, 2008 by Lynn from Pine Springs, MN
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[8]

  • Fitness center was great.
  • Towels were scratchy and stiff.

“Quality hotel in a convenient location.”

Apr 16, 2008 by Shelley from Wever, IA
Overall Rating: 8 Overall user rating
Cleanliness:[7] • Staff:[10] • Location:[9]

  • Prompt customer service.
  • There are only 2 elevators for the entire 12 floors.

“Overall the experience was great. It was however, very frustrating to have to wait so long for an elevator. I was on the 8th floor and the hotel was booked solid. I waited 20 minutes to get one of the 2 elevators to transport luggage to main floor.”

Apr 13, 2008 by April from El Paso, IL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very attractive lobby, Room clean and roomy.
  • It was hard to look at the lobby from high up, made me dizzy.

“I was a wonder but too short of a visit. Staff was wonderfully pleasant. Beautiful lobby with waterfall.”

Apr 4, 2008 by Karol from Cedar Rapids, IA
Overall Rating: 7 Overall user rating
Cleanliness:[4] • Staff:[10] • Location:[10]

  • It was convenient to where we wanted to go in Des Moines.
  • The bedding was not clean. Spread and blanket was soiled. Bathroom had drain odor. Heater didn't work.

“Service people were friendly and helpful. Location was great. Room could have been cleaner.”

Apr 4, 2008 by Mike from Hot Springs Village, AR
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Fabulous location for us, excellent service, clean and friendly.
  • No free internet in the rooms.

“Clean, friendly, great staff and very attractive rooms with nice amenities. Good location, well maintained/refurbished.”

Apr 3, 2008 by Vicki from Iowa City, IA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Beautiful multi story water feature, large open area.
  • Slow elevator, always full, their is only one stairway available to the lobby, not great for slow elevators in a large facility.

“While the hotel was lovely and rooms were great, the above situation was a problem. The hotel was full of kids, we were there with our daughter for a volleyball tournament, there were also young wrestlers and another youth event in Des Moines that weekend. The elevators (2) go all the way to the top and collect passengers so if you're on a lower level floor the elevator is typically full. The stairs available to the lobby are in one corner of this large hotel, other exits lead outdoors, I guess. Starbucks coffee, if you like that, not my choice!”

Mar 26, 2008 by Danielle from West Des Moines, IA
Overall Rating: 6 Overall user rating
Cleanliness:[7] • Staff:[8] • Location:[9]

  • Very prompt service.
  • No continental breakfast buffet: very disappointing.

“The rooms were nice small, but nice looking, not kid friendly. I enjoyed the business room however they are not very private. I was not able to utilize the express check-out because it didn't work.”

Mar 25, 2008 by Sharon from Ames, IA
Overall Rating: 8 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[8]

  • Well laid out and attractive decor.
  • Over powering smell of chlorine in the pool and waterfall area.

“A very good hotel. I would recommend it to friends.”

Mar 23, 2008 by Brent from Olathe, KS
Overall Rating: 10 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[10]

  • $10.00 room upgrade.
  • A bit dated.

“Great staff and great room for a great price!”

Mar 12, 2008 by Deb from Brooklyn Center, MN
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very comfortable beds.
  • Nothing I didn't like.

“Conveniently located just off I35. Beautiful rooms with very comfortable beds. Definitely would stay here again!”

Mar 11, 2008 by Becky from Filley, NE
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Easy to find, staff very helpful with my needs. Location of other restaurants near.
  • Last two nights there was more noise than was necessary (State basketball tournament) People were running through the halls.

“Very nice! Very comfortable!”

Mar 10, 2008 by Lori from Boyden, IA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • It was very clean & comfortable.
  • There's nothing I didn't like.

“The hotel was very clean and comfortable. The pool area was well maintained as was the weight and exercise room. The staff was very friendly.”

Mar 9, 2008 by Linda from Oskaloosa, IA
Overall Rating: 7 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[10]

  • Location and cleanliness.
  • Pool was not open due to maintenance.

“Hotel is average, very clean comfortable rooms but is not above average in any way.”

Mar 9, 2008 by Leo from Independence, IA
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[7] • Location:[9]

  • Location.
  • Parking lot could be bigger.

“Overall great! Nice rooms, comfy beds, good food.”

Mar 7, 2008 by Marla from Albert City, IA
Overall Rating: 8 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[9]

  • Very nice. Friendly staff.
  • Large open area seemed to echo and could hear voices during night and sleeping hours.

“It was an excellent hotel. Except for the noise at night, all was excellent.”

Feb 29, 2008 by Juanita from Holdrege, NE
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[4] • Location:[9]

  • Location.
  • Clerk at check in was not friendly.

“Nice hotel for the price, bed and bedding was comfortable. Clerk at front desk was not friendly or responsive (she didn't even smile).”

Amenities at Sheraton West Des Moines Hotel, Des Moines

  • Available to/from Des Moines International Airport; 6 AM - 11 PM
  • Business Center
  • Coffee Maker in Room
  • Fitness Center or Spa
  • Free Local Telephone Calls
  • Free Parking
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Modem Lines in Room
  • No Smoking Rooms/Facilities
  • Pets Allowed
  • Pool
  • Restaurant
  • Room Service
  • Shops/Commercial Services
  • Television with Cable
  • VIP Rooms/Services
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