Holiday Inn Fort Smith-City Center

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User Reviews for Holiday Inn Fort Smith-City Center, Fort Smith

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Oct 10, 2009 by Shannon from Fort Worth,TX
Overall Rating: 10

• The atrium with waterfall has a great atmosphere, very relaxing.

“Great atmosphere, the water fall in the large open atrium is very relaxing. Spacious rooms that are clean. Great hot tub and a good pool. Great Hotel.”

Oct 4, 2009 by Sandra from Russellville,AR
Overall Rating: 10

“Staff went above and beyond to make our stay pleasant. Everyone was friendly. Breakfast was wonderful. Room was very clean and comfortable.No moody desk clerks at all for 2 whole days.”

Aug 29, 2009 by Jo from Bloomington,IN
Overall Rating: 8

• Older hotel but it was clean and staff was friendly.
• Location was in questionable section of town.

“I would stay there again.”

Jun 17, 2009 by M'Lisa from Piedmont,OK
Overall Rating: 2

• We were stuck in the room the majority of our stay.. the room was comfortable.
• That hotel was over run by a convention. The staff/hotel was overbooked and not equipped to handle the crowd.

“The hotel was hosting some type of convention for spanish speaking Johova's Witness guest. They were packing some rooms up to 8-10 guests. the toilets and sinks were backing up. It would take up to 20min to access the over crowded elevators. The sauna has been out of order for a very long time. The hot tub was shut down due to damage that was caused by over crowding kids and the staffs inability to monitor the occupancy limits. The pool water was too cloudy to attempt swimming. The outdoor sitting area was dirty. I politely let the staff know that the overcrowding was resulting in other guests being rude and irratable. The staff didn't have a solution. The hotel was too over crowded to enjoy the lobby or restraunt/lounge area. We booked the room on the last leg of our vacation to relax before I headed back to work. We literally stayed in our room 90% of the 2days our room was reserved.”

May 26, 2009 by Bill from Van Buren,AR
Overall Rating: 9

• Beautiful fountain and quiet rooms.

“I thought it was pretty nice and excellent view. The staff was very nice.”

May 22, 2009 by Christina from San Diego,CA
Overall Rating: 9

• Very friendly, helpful, and clean.
• Too far from the hospital where I needed to be daily.

“Clean rooms, friendly staff, eager to please. I felt safe!”

Apr 16, 2009 by Matt from Fernandina Beach,FL
Overall Rating: 8

• Location, price, room comfort.
• Breakfast.

“I've stayed there several times and it is consistently a comfortable place and will be back next week.”

Mar 17, 2009 by Michelle from El Dorado,AR
Overall Rating: 8

• Very nice hotel with beautiful atrium.
• The parking was terrible. You had to park across the street in a parking garage.

“Everything was great about the actual hotel, but the parking situation for me as a single lady was dangerous. Parking in a parking deck at night and having to walk through a deserted stairwell and across a busy avenue at night was not safe. They should do something either about parking or security for this issue, because there was no security in the parking deck area or outside the hotel.”

Feb 4, 2009 by John from Highland Village,TX
Overall Rating: 8

• Location and a very nice Hotel.
• Air Condition was out for a day and a half but the staff did all they could to get it working quickly.

“Excellent Hotel.”

Jan 14, 2009 by Larry from Bartlesville,OK
Overall Rating: 10

• Everything was perfect. Super place to stay.
• Nothing.

“This hotel is as good as or even better than you would find in Chicago or NY. I was so surprised when I walked in it took my breath away. I never thought Fort Smith Arkansas has this type of hotel available.”

Oct 15, 2008 by Teresa
Overall Rating: 7

• The price was excellent for a 3-star facility.
• It was older and a bit worn. The indoor waterfall had a very strong chlorine smell.

“This hotel was in an excellent downtown location next to the convention center. Customer service was very good.
Would definitely stay here again.”

Sep 24, 2008 by Theresa
Overall Rating: 1

• The bed.
• Elevators/parking/smelled.

“Would not recommend this hotel to anyone. We were on the ninth floor and the elevator only went to the ninth floor when it wanted to. So you could stand there and wait 20 min. or take the stairs the last floor. The room stunk. The parking was horrendous. I am a single lady and had to walk by myself at night blocks to park. They did not offer any kind of shuttle or escort. Just told me where not to park or they would tow us, and did see several cars get towed.
”

Sep 10, 2008 by Richard from Santa Fe, NM
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Quiet room, free internet.
• Parking availability is a problem.

“Good value.”

Sep 6, 2008 by Steve from Yukon, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very nice, clean rooms.
• Parking.

“Nice hotel and very pleasant staff.”

Aug 24, 2008 by Ashley from Austin, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Friendly staff, waterfall.
• Bathroom, lack of breakfast.

“This hotel was accommodating to our requests, had a friendly front desk staff, comfortable bed and descent bathrooms. The waterfall that opens up to the restaurant and rooms was a nice touch.”

Aug 22, 2008 by Murline from Amarillo, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[4]

• Beautiful hotel & glass elevators.
• No parking spaces, had to park on street.

“Enjoyed my short stay with this hotel.”

Aug 18, 2008 by Grace S. from Lenexa, KS
Overall Rating: 7
Cleanliness:[5] • Staff:[7] •

• Friendly, clean.
• Noisy open to water feature, also given handicapped room - hated shower - parking was really bad.

“The hotel was fine - the parking was terrible but offered valet service - no access to car once it's parked - hard when you work out of car - put in handicapped room - shower in possible to use - had to use handheld - not relaxing.”

Aug 13, 2008 by Sandra from Conroe, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The beds were lined with good sheets, doubled over blanket top and bottom. Lots of pillows. Pretty lobby.
• Children and parents talking loudly outside our door running and laughing.

“For the same price of 50.00 it was worth it. Pretty lobby, with waterfall open atrium. A little dated room but great beds. Bathroom fixtures worn but clean.”

Aug 6, 2008 by Ty from Denton, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• The rooms had plenty of space and the fitness and pool areas were nice.
• There is virtually no parking for the size of the hotel.

“If you plan to stay here, expect to walk. There is no parking, but the rooms and staff was absolutely lovely. It is also very quiet in the rooms.”

Jul 27, 2008 by Jennifer from Tulsa, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wonderful and friendly staff.

“We were very comfortable here. The entire staff was accommodating and pleasant. I would definitely stay here again.”

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Amenities at Holiday Inn Fort Smith-City Center, Fort Smith

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub City Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Indoor Pool Internet Access

Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Pets Allowed Phone with speaker Pool Porters Public Address System Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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