The Westin Crown Center

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User Reviews for The Westin Crown Center, Kansas City

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Oct 27, 2009 by Dawn from St Joseph,MO

• The beds were fabulous.
• You had to pay for parking. Also it was very hard to get to your rooms from the parking garage. There were different elevators you had to take.

“This a wonderful hotel if you like shopping and nightlife. I suggest using the valet parking service. It was very hard to navigate from the parking garage to get to the elevator that takes you to where the rooms are. You also better prepare to pay for parking. The room was nice. Was woken up early with loud music from an event going on in the city. But all in all it was a beautiful hotel.”

Oct 22, 2009 by Carla from Jefferson City,MO
Overall Rating: 10

• The staff were super great. Whatever we wanted we pretty much got, within reason.

“I am from KC and it was still a great experience to stay at a hotel like this one. I would do it again and again.”

Oct 22, 2009 by Linda from Columbia,MO
Overall Rating: 10

• Appearance

“Great with everything but the parking charges.”

Oct 21, 2009 by Rachel from Council Bluffs,IA
Overall Rating: 9

• Courteous staff; great location for marathon.
• Misunderstanding with parking.

“This hotel met all expectations. The staff was friendly and, with the exception of parking, good at explaining things. The rooms were comfortable and were equipped with refrigerators - very handy. It is located near enough to any business and shopping district and not too far away from the North Kansas City to make it an excellent location for any traveler's needs.”

Oct 12, 2009 by Lisa from Salina,KS
Overall Rating: 7

• Nice hotel for the most part.
• Poor response from front desk.

“Room had only one washcloth, called the front desk to get more, they never brought any!”

Oct 6, 2009 by Riki from Sanford,FL
Overall Rating: 10

• Very nice rooms and very friendly staff.

“For as nice as a hotel as it is and its location we were expecting the rooms to be a little more updated. Nonetheless, they were nice and clean. The only complaint we have is that we did not put the do not disturb tag on the door, and the cleaning staff knocked on the door at 8am asking what time we were leaving so they could clean.”

Oct 6, 2009 by Dave from Knox,IN
Overall Rating: 10

• The hospitality is exceptional.

“The Westin Crown being tucked in next to one of hall's feature shopping centers makes this property a worth while treat.”

Sep 19, 2009 by Shannon from Florissant,MO
Overall Rating: 10

• Convenience and tranquil surroundings.
• Parking fee.

“Very beautiful interior. Probably would not have chosen something so swanky if I had to pay full price. Room service prices were absurd.”

Sep 15, 2009 by Jason from Urbandale,IA
Overall Rating: 8

• Excellent location and good food.
• Expensive per night parking fee.

“This hotel is located inside Crown Center. Very convenient to shopping and restaurants. The room seemed dated, but was nice and clean.”

Sep 1, 2009 by Jean from Kansas City,MO
Overall Rating: 9

• Was beautiful.

“Was beautiful, reasonable and in a great location for K.C. attractions. Very friendly. Room clean. I was frustrated by using their phone to get the front desk. They had "service express" on the phone, not front desk. I tried several times...got busy signal. Then I used another button, "reservations" hoping would get to the desk...but it took me outside the United States to a central reservation place. Then found out on the bill I was charged for the call. Little thing, but phone could have better directions. Overall, a wonderful experience.”

Aug 17, 2009 by Bob from Downs,KS
Overall Rating: 9

• fun and relaxing. Good jazz bar up top.
• $14.50 self parking and charges to work out

“Beautiful building, friendly staff, good places to eat and great Jazz Bar.”

Aug 7, 2009 by Sheila from Bellevue,NE
Overall Rating: 9

• Double beds too small, front desk moved us to a much nicer king room (cheerfully!).
• Pool was a bit cold in August & not free of leaves, debris. Salt pool system (not my fav). Steam room smelled musty.

“The hotel is excellent and runs very smoothly. It seems to be a wonderful place for conventions, families, and all sorts of travelers. For the price we booked it on Priceline, I will definitely be trying to get it again on our next trip.”

Aug 5, 2009 by Linda from Chanute,KS
Overall Rating: 9

• Fantastic location.
• Signs for parking, lobby etc need to be posted more prominently, especially parking.

“Very clean spacious swimming pool and fitness center.”

Aug 5, 2009 by Chris from Richardson,TX
Overall Rating: 7

• Great fitness center.
• Parking too expensive.

“Great hotel, clean, nice beds, nice staff, great fitness room. Imagine the disappointment to receive a bill at checkout for $20 for one night of parking.”

Aug 3, 2009 by Graig from Lakewood,CO
Overall Rating: 9

• Great location. Easy access.
• Had to pay to use the fitness center.

“Very nice hotel in a great location. Very central.”

Jul 31, 2009 by Melanie from Arnold,MO
Overall Rating: 4

• The beds were very comfortable.
• Service
  was bad
  - no vending machines - dirty cups in room.

“Hotel was attractive and nice but the service was horrible all around. When we walked into our room there were Sonic fast food cups in the room. They said that housekeeping must have just forgotten to throw them away. There were no vending machines and it cost $2 for a can of Pepsi, diet Pepsi, or sierra mist at the front desk. We ordered bottled waters from room service and they never arrived. The Brasserie restaurant in the hotel sat us in the lobby for 20 minutes with no service. Watched bartender give my water glass to another person. Ordering drinks from the bar took forever.”

Jul 25, 2009 by Dalmia from Lawrence,KS
Overall Rating: 9

• White Tea scent of the tolietries & the bedding
• The baby blue color scheme

“We wanted to book a hotel closer to the airport but ended up booking at this location. It was a little further away than we wanted, but our pleasant stay more than made up for it. The room was beyond comfortable, very roomy & spacious. The comfort of the bedding was beyond belief. I certainly did not want to get out of bed the next morning! I loved the scent of the White Tea tolietries provided-very nice. Overall it was a wonderful stay and I would certainly book here again.”

Jul 23, 2009 by Dave from Leonardtown,MD
Overall Rating: 8

• It was a great location at a very fair price.
• The rooms are not big, but that is to be expected.

“This is a solid hotel is a nice area attached to shops and restaurants. We would recommend it and stay there again via priceline.”

Jul 8, 2009 by John from Lawrence,KS
Overall Rating: 7

• Remodeled rooms, comfortable king-sized bed.
• Information on hotel was not available in room. No vending machines anywhere in hotel.

“The hotel overall is nice. I have no complaints about the room or the lobby, etc. The pool seems dated and I was surprised there was no indoor pool at all. They charged a fee to use the exercise equipment which I found outrageous. If I pay for the room I shouldn't have to pay to use a treadmill. I received virtually no information on the hotel either in my room or from the desk clerk at check in. I was left wondering when the pool hours were and where the vending was located. I later found out there is no vending area available which I found odd. The room was very clean and very comfortable. We had a nice view of the pool and the 4th of July fireworks display in the park next door. The bathroom was very clean and modern looking. All were a big plus for us.”

Jun 25, 2009 by Ronny from Bella Vista,AR
Overall Rating: 10

• Location was wonderful for site seeing. Great selection of restaurants. Liked the pool area.

“Hotel was in a great central location for site-seeing or business in downtown. We felt very safe in the hotel and walking outside. Pool was smaller than it looked in the pictures - but we were told it was considered big for KC according to other guests. I was traveling with a 11-year old and it was fantastic having the hotel connected to the Crown Center shopping and restaurants - it gave us lots of choices for quick meals.”

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Amenities at The Westin Crown Center, Kansas City

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis VIP Rooms/Services

Learn more about The Westin Crown Center at Priceline Travel Guides »