Embassy Suites Hotel Kansas City-Plaza

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User Reviews for Embassy Suites Hotel Kansas City-Plaza, Kansas City

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Apr 24, 2008 by Robert from Springfield, MO
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[9]

• Location.
• Charge for internet, after paying fee it didn't work!

“No internet connection after paying extra charge for access. I talked with 3 different employees; they were not concerned with TV and internet problems.”

Apr 17, 2008 by Chris from Roger, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Each hotel room had a bedroom and recreation room.
• Location - they offered a shuttle, but not as close to the plaza as you'd think.

“Exceeded our expectations.”

Apr 17, 2008 by Linda from Osage Beach, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Staff was outstanding!
• Nothing!

“I would recommend this hotel to everyone. I will be back!”

Mar 25, 2008 by Melanie from Salina, KS
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[5]

• Room was spacious. Kids liked pool.
• Lady bugs in room. Bathroom was very small.

“The bathroom was so small you could barely shut the door; sink was separately in the room. The pool area was nice and well maintained. The restaurant was average. There were dishes and trash left outside rooms various times throughout the day which was not appealing.”

Mar 5, 2008 by Kim from Milo, IA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• It was warm and friendly.
• Could be a little cleaner.

“This hotel is within walking distance to the plaza, restaurants and west port. I would stay again.”

Mar 1, 2008 by Stacy from Sterling, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the rooms. They were nice and clean.
• I cannot think of anything I did not like.

“I would recommend this hotel to all my friends. The rooms were very nice and the staff were very pleasant.”

Feb 21, 2008 by Michelle from St. Louis, MO
Overall Rating: 7
Cleanliness:[6] • Staff:[4] • Location:[7]

• Free breakfast, free evening beverages, nice pool when it's open.
• Constant facility issues, not enough parking, restaurant not sanitary.

“The Embassy suites chain is great at providing little extras; it's lovely to have free breakfasts and drinks, and even more lovely to have two rooms to spread out in, especially for families. Unfortunately, this particular hotel has some real facilities issues; the pool area is showing its age and snow and ice cracked a skylight, causing engineering to close the entire pool area. The parking facility is plain ridiculous; spaces are tight for even our compact car, the entire lot and garage are one-way, but not well-marked, so that we constantly encountered even the hotel's own shuttle drivers driving the wrong way, necessitating one of us to back up so the other could get through. The weekend brought weddings and high school dances, with hundreds of extra cars. Upon driving around in the rain for 30 minutes, I ran to the front desk and asked where to park. I was told to park in the "overflow lot" which turned out to be a hospital employees' lot. The hotel was completely unconcerned about our trouble finding parking, but eventually chose to give us some scrip for the restaurant/bar when we pointed out that we'd missed the "manager's reception" from driving around looking for a space and enduring rude hand-gestures from their high-school-dance attendees. This turned out to be a mistake; we ordered pizza from room service the following night only to find a hairpin in it! The front desk again seemed unconcerned, even raising suspicions that we were lying, by saying, "that's odd, there are no women working in the restaurant tonight." of course, that didn't include our server (female) and the bartender (female). They grudgingly took the pizza off the bill but left all the other items on, because of course those were uncontaminated (we think). Generally, the embassy suites concept is a great one. But the hotel is only as good as its weekend desk staff.”

Feb 20, 2008 by Patti from Warsaw, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The location was close to KC Plaza.
• Suite was to business oriented.

“Exactly what I have expected.”

Feb 6, 2008 by Angie from Tecumseh, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• I liked the room size, decor and the bed was comfortable.
• The size of the bathroom.

“A great place to stay especially if you have kids that enjoy having their own space. We like the fact that they can be in the living room area to watch TV and we can shut off the bedroom if we want to watch a different movie or do something else.”

Feb 6, 2008 by Becky from Columbia, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The free breakfast buffet was wonderful. I have never had food like this at a hotel for free. Also the free shuttle service was outstanding.
• The hot water and cold water were not marked correctly on the tub.

“This hotel went beyond our expectations. It was a beautiful hotel very close to many attractions. Also the service was wonderful. They treat their guests so well. They have a wonderful breakfast buffet with everything you could ever want. I would highly recommend this hotel.”

Jan 23, 2008 by Marilyn from Columbia, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Spacious, Wonderful sitting area, separate from bedroom.
• Furnace grate rattled.

“Nice accommodations, more spacious than most. Great breakfast buffet with hot, really great food. Location perfect for weekend on the Country Club Plaza.”

Jan 22, 2008 by Adina from Columbia, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome location, awesome room!
• Bathroom was small.

“Great value for the money. Would stay there again!”

Jan 16, 2008 by Craig from Overland Park, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[4]

• The atrium provided a nice atmosphere.
• Breakfast ended at 10:30.

“Atrium provided a nice atmosphere. Staff was friendly and the bartender knew the artists of all the 70s and 80s song we heard during the evening.”

Jan 15, 2008 by Nicki from Blue Springs, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[7]

• Cocktails, breakfast & free transportation & parking.
• Small bathrooms.

“I was pleasantly surprised by this hotel. The staff was very friendly and the hotel was very nice. They offered us a cocktail hour after we arrived free transportation to our party that night and breakfast in the a.m. I would stay there again!”

Jan 12, 2008 by Fannie from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendly workers serving the made to order breakfast. One lady made it a point to talk to all customers and I noticed that she was very positive.
• I was uncomfortable with drinking from their glasses and cups did not know if they were cleaned properly or just wiped with customers towels.

“People were very friendly and helpful. Hotel is close to the Plaza.”

Jan 10, 2008 by Marcia from Gladstone, MO
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[7]

• Was convenient to where I was wanting to be for the evening.
• The person checking me was not accommodating to a bedding specific request and I don't believe the hotel was full.

“Good hotel in great location to lots of entertainment and shopping. The lady checking us in would not accommodate us with 2 double beds but the hotel did not see full at all. She referred us to book on another website next time so we can pick our bedding at booking time and not check in time. I had called ahead to request 2 double beds as well. That was the only negative of our stay!”

Dec 20, 2007 by Steve from Salida, CO
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• We always liked the two room suites.
• The staff was "hood", smoking in public areas and scolded my children for having feet on the chairs.

“The hotel is beginning to show its age. The pool area was so foggy you couldn't see across the room, and there were pool parts on the bottom of the pool, and it was not clean. The parking was hard to find and there were people fighting for covered spaces. Overall the staff was nice but when my wife took two tea bags to bring back and microwave at the room, the breakfast attendant said real loud "why don't you just bring your car in here and hook a chain up to it and take it all". Embarrassing. My children were also the focus of this employee. We have stayed at embassy suites for years; in fact, we make it a special family vacation. I think in the future we will look for another hotel suite arrangement.”

Dec 10, 2007 by Harold from Omaha, NE
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location and eagerness to serve customers.
• Nothing.

“Excellent hotel. Would stay there again in a heartbeat.”

Nov 26, 2007 by Linda from Ia, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The breakfast was fantastic. Something for everyone.
• Internet was not free like in all the other stops on our trip.

“Embassy suites were a very pleasant experience in every way. We appreciated the shuttle rides, the great breakfast, and the evening wine or beer and popcorn snack. Hanging out in the lobby was fun.”

Nov 13, 2007 by Brenda from Winfield, KS
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hi speed wireless would make it the perfect business traveling companion, very safe & family friendly! Did not dine here so that question was not answered.
• An unexplained water spill on floor, somebody was in here while we were out sat. Am.

“Excellent!”

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Amenities at Embassy Suites Hotel Kansas City-Plaza, Kansas City

Babysitting/Child Services Coffee Maker in Room Cribs Available Exercise Gym Express Checkout Free Newspaper Game Room Guest Laundromat Hairdryers Available In Room Movies Indoor Pool

Iron Laundry/Valet Services Lounge Meeting/Banquet Facilities Outdoor Tennis Refrigerator Restaurant Room Service Safe Deposit Box Television with Cable